Social Media Contact Details

Curriculum

Of

Lebogang Menwe

Name Lebogang

Surname Menwe

Date of birth 1992/03/03

Residential address 1123/126 Paradise Street

Devland Ext 27

1813

Gender Male

Nationality South African

Home language SeSotho

Other Languages English, Zulu, Tswana

Marital status Single

Health Good

Religion Christian

Criminal record None

Hobbies Researching, Reading and Gym

Contact 061*******

E-mail address ********.*******@*****.***

Educational Qualification

High school attended Willow Crescent Secondary School

High standard Passed Grade 12

Subjects passed English

Afrikaans

Mathematical Literacy

Life Orientation

Economics

Business Studies

Year obtained 2011

Reference Vincent du Preez

Position Principal

Telephone 011-*******

Other Qualification

Name of Institution EP Computer training school

Qualification acquired Computer literacy

MS Office

MS Word

MS Excel

Power Point

Typing

E-mails and internet

Call Centre Training

Reference Mr. Rasiet

Position Instructor

Telephone (011-*******

Fax number (011-*******

Employment History

Company Bytes

Position Inbound Consultant

Key responsibilities Assisting with Vodacom Products

Resolving customer queries

Inbound Call Centre

Duration 8 July 2013 – 14 July 2014

Skills acquired Customer care

System navigation

Trouble shooting skills

Typing skills (50 - 80 words per min)

Reference Bongekile Ndlovu

Position Team Leader

E-mail address *********.******@*****.**.**

Contact details 011205700

Company Multichoice /DStv

Position Inbound Consultant / Client Liaison Agent

Key responsibilities Answering high Inbound calls

Data Capturing

Meeting the business targets KPI

Logging services request

Assisting with DStv products

Resolving customer queries telephonically

Working under pressure to achieve SLA

Marketing Decoder insurance and Decoder Price lock

Live Chat Support

Social Media live chat (Facebook and Twitter)

Written Correspondence

Escalations to relevant department

Responding to customer via emails

Complying to the SOP

Skills and Qualities acquired Customer Service

Flexibility/Adaptability

Computer Literate

Multitasking

Trouble shooting skills

Good Communication Skills

Listening skills

Patience

Work well with others

Ability to Accept and Learn from Criticism

Time management

Ability to use positive language

Marketing

Duration 4 August 2014 – currently working at Multichoice/DStv

Reference Pearl Mazwai

Position Supervisor

Company Multichoice / DStv

E-mail address *******@***********.**.**

Contact details 082*******

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