Administrative Assistant Customer Service

Dana Dempsey

Skills/Abilities:

Excellent customer service/communication skills, accurate money management, easily instructed, multi-tasked, detail oriented, work well with others or minimal supervision, dependable, well mannered, respectful to confidentiality.

Office/Computer Skills:

Microsoft Word, Windows, Access, Excel, Lotus 1-2-3, Power Point, AACPAC, type 70+wpm. Professional telephone manner, able to operate a switchboard, memos, business letters, itineraries, meeting minutes, policy manuals, works well under pressure to meet tight deadlines, keeps organized/accurate records.

Employment History:

Feb ’08 – June ’09: Administrative Assistant (Aboriginal Learning Knowledge Center/First Nation Adult Higher Education Consortium) Filed, arranged meetings, booked hotel/airline reservations, prepared meeting packages, submitted monthly financial reports/newsletters, attended staff meetings, took minutes.

Aug ’07 – Feb ’08: Customer Service (Loonie Plus Store)

General cashier duties, stock, inventory, display window, key holder.

Nov ’05 – Jan ’07: File Clerk (Siksika Family Services – SFI)

Updated central file system, prepared for audit, submitted monthly reports, attended staff meetings, recorded minutes.

2005 – Front Desk Reception (Budget Lodge Motor Inn)

Checked customers in/out, prepared various financial reports, cash out, night audit.

2003 – Office Assistant, File Clerk for Audit, Cook (Calgary Head Start)

Assisted Health Canada with survey, edited policy manual, prepared for audit, planned weekly menus, prepared/cooked healthy meals for preschool/ECS children.

1999 – File Clerk (Trans Alta Utilities) Data entry, research, merged company files.

1998 – File Clerk (Marathon Canada) Data entry, research, daily bank deposits.

1998 – File Clerk (Rennaissance Energy) Data Entry, research, merged company files.

1997 – Customer Service (Seven Eleven) General cashier duties, inventory, stock.

Training/Education:

2004 – 2005 Open Studies U of C, Calgary AB

2003 – 2005 General Studies MRU, Calgary AB

2000 – 2002 AEP Program MRU, Calgary AB

1998 Oil & Gas Terminology The Career College, Calgary AB

1997 Business Office Skills The Career College, Calgary AB

1994 Grade 12 Diploma Strathmore High School, Strathmore AB

References Available Upon Request

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