Post Job Free

Resume

Sign in

Executive Assistant Customer Service

Location:
London, ON, Canada
Salary:
45,000
Posted:
April 23, 2019

Contact this candidate

Resume:

Emily Jane Adamowicz

*** ******* ****** ****

London, ON N6K 4V7

226-***-**** Email: ac86l8@r.postjobfree.com

administrative skills

* ***** ********** ******** *** administering original training programs at Western University and Waterloo Universities

6 years experience administering a successful small business, maintaining an efficient schedule for myself and freelance employees

Created, organized and maintained personalized dossiers for 50+ private clients

4 years as an Executive Assistant for an Executive/Owner of a resort establishment

Conceived, planned and executed large-scale, complex projects

Excelled at written reports, summaries, web content, graphics, and all correspondence

Researched, organized and conveyed information in presentations on various topics

Assessed the skills, qualifications and aptitude of clients to best assist in their needs

Acted as a liaison for clients, colleagues and students

Created budgets, financial documents and organized a variety of electronic data

Created, edited/proofread, scanned/photocopied, filed and organized documents pertinent to my small business, university programs, and private tax clients’ portfolios

Entered, managed and analyzed data using a variety of software programs and databases

Managed, assessed and created international and Canadian tax returns for high net-worth individuals with complex investment portfolios at PricewaterhouseCoopers;

Trusted with sensitive financial and personal information

Obtaining my Mutual Fund License (May, 2019); Life License and Canadian Securities Course (December, 2019)

Studying Professional Financial Services part-time at Fanshawe College

computer skills

MS Office: Word, Excel, Outlook; Powerpoint; Corel Draw and Paint

QuickBooks, Quickbooks Online and Sage 50; Adobe; Taxprep; CCH; Internet research;

Typing skills: 90 wpm (I’m a pianist so I type like the wind)

customer service skills

Recruited a base of 50+ private clients since 2012 due to successful niche marketing, client-tailored products and innovative means for client retention

Assessed clients’ skills, personalities, tastes, goals, expectations and hopes, financial ability, commitment, and product knowledge in order to best serve their needs

Persuaded laypeople, experts, existing and new clients of the value of product or service

Quickly identified, troubleshooted and solved practical and conceptual challenges

Resolved inter-personal conflicts among colleagues and defused tense situations with clients

Emily Jane Adamowicz

226-***-**** Email: ac86l8@r.postjobfree.com

training skills

16 years of experience training one-on-one, and in small and large groups

Re-thought and presented information in different and novel ways

Ensured that new training was understood by following up with workshops, one-on-one time and group meetings

Adapted to a wide range of ages and experience levels of trainees and private clients

Received the best performances from trainees by creating positive personal interactions, offering constructive criticism and having high but reasonable expectations

Identified trainees’ unique skills and qualifications as assets for tasks, projects or programs

Assessed trainees’ gaps in knowledge and personal/interpersonal issues that required intervention, attention and creative problem solving

organizational skills

Exceptional analytic, critical thinking and negotiating skills developed in post-secondary education at the university and college level

Managed competing deadlines and fluctuating workloads while maintaining high personal standards regardless of unexpected challenges or changes to a given project

Managed time, scheduling, booking and keeping appointments, and responding quickly to all forms of inquiry and initiating follow-ups

Eliminated logistical inefficiencies and streamlined work-flow procedures

professional employment history

Tax Compliance Specialist – PricewaterhouseCoopers (2019, present)

Small Business Owner (2012 – present)

Assistant Professor – University of Waterloo (2015 – 2018);

Instructor – Western University (2010 – 2017)

Published Writer and Public Presenter (2008 – present)

Executive Assistant (1998 – 2002)

education

Professional Financial Services – PART-TIME – Fanshawe College

Self-Directed Study of LOMA Courses

Ph.D. – Western University, Graduated 2015

M.A. and B.MUS – McGill University, Graduated 2006 and 2004, respectively

Emily Jane Adamowicz

226-***-**** Email: ac86l8@r.postjobfree.com

primary reference

Laura Gray ac86l8@r.postjobfree.com

Conrad Grebel University College, Room 1103A

Waterloo University

140 Westmount Road North

Waterloo, Ontario N2L 3G6

519-***-**** x24247

* Please contact PricewaterhouseCoopers for confirmation of my employment there.



Contact this candidate