Business Analyst

CURRICULUM VITAE

Date: April ****

Personal Details

Name: Nikola Rajchevski

Date of Birth: 10th April 1987

Birthplace: Skopje, Macedonia

Nationality: Macedonian

Residence: New York City, NY, USA

Phone Number: +1-646-***-****

Email: **********.*@*****.***

Professional Details

Job title: Business Analyst

Area(s) of specialization: Business Analysis, Business Intelligence, Data Warehousing, Enterprise Data Migration, Lead to Cash cycle, Customer Relation Management, Entitlement Systems,

Languages: Macedonian (native), English(fluent), Italian(fluent), Serbian (fluent) Qualifications and

educational background:

Graduated on Faculty of Economics at the University of Bologna, Italy Graduate 1 level master in Administration, Finance and Control at the University of Bologna, Italy

Programming languages: Python, SQL

Technologies:

Application servers and

middleware:

Data storage: MSSQL (2005,2008)

Applications and tools: Oracle EPM (9,11), MS SSIS (2005,2008),SAP Business Objects R3, Microsoft Office (2007,2013), Microsoft Visio 2013, Balsamiq Mockups, Jira, VersionOne, Microsoft Team Foundation Server, Oracle CRM On Demand, Oracle PeopleSoft Enterprise, SalesForce, DocuSign

Methodologies: Scrum, Agile development

Operating systems: Windows (XP, 7,8,10)

Key Professional Experience

Overall Role description:

My role in the current subprojects is to develop and maintain a relation with the principle stake holders within our Client’s enterprise in order to understand and define their concerns and requirements for the improvements and automation of the enterprise processes and to propose a solution that will satisfy their expectation. In parallel another engagement on my side is the analysis and the definition of the requirements, the management of the requirements, the communication of the requirements with the global development teams and the coordination with the Q&A teams on the expected and actual quality on the delivered features by the development teams. Additional responsibility on my side is to identify the Business Opportunities for future projects that will meet the needs of the Clients and Improve their overall business process. Employer: Seavus

Lead to Cash 2.0

Customer: Nasdaq Duration: months 5

This project is related to the replacement of the current Billing, CPQ and CLM system and the related integration with the Entailment system and the improvement of the current Lead to Cash process. Technologies:

Responsibilities: This project was related to replacement of the Current PeopleSoft system responsible for the Billing, CPQ and CLM aspect of the lead to cash flow. The PeopleSoft system was to be replaced with Apttus CPQ and CLM module and Workday on the Billing Aspect. In addition the Integration with all the involved system in the Lead To Cash flow was replaced with Informatica as cloud integration solution. The Apttus CPQ and CLM analysis and implementation was provided by a third party consultant company. My responsibilities on this project was to:

- Verify the defined Requirement’s and their implementation

- Verify the required integration logic between the Lead to Cash involved systems with the stakeholders

On the Requirements definition and their implementation verification aspect my responsibility were to test all the use cases of the Lead to Cash flow and provide a gap analysis between the Lead to Cash 2.0 and the existing Lead to Cash.1.0. On the Integration aspect of the project aspect my responsibilities were to define the inter system integration flow with the stakeholders and the system owners.

Employer: Seavus

Knowledge Centre Migration Customer: Nasdaq Duration: months 4 This project is related to the migration of the Content and the structure of the Client’s Support Parature Knowledge Centre to SalesForce Community Knowledge Centre for the customers and their users that are consuming the services of the Nasdaq’s collaborative platform. For this project my responsibilities were: Technologies:

Responsibilities:

This project was related to the migration of the Platform Related Knowledge content and structure from the Parature system to SalesForce Community Knowledge Centre in order to provide uninterrupted access to the knowledge content to the existing collaborative platform customers. This project required the analysis and definition of requirements for:

- The Content and Structure to be migrated

- The user access flow to the new Knowledge Centre On the Content and Structure migration aspect my responsibility is to analyse and define the requirements of content available to the customers and the structure of the content within the Parture system and the possible improvement of that structure once that Is migrated to the SalesForce Community Knowledge Centre. On the User access flow aspect my responsibility was to analyse all the use cases of the User’s access and use of the Knowledge Centre and define the related requirements. Employer: Seavus

Collaboration Platform Migration Customer: Nasdaq Duration: months 6 This Project is related to the migration of the Customers’ Accounts, their user and content from one collaboration platform to another and the development of integration tools and processes that will automate the migration.

Technologies:

Responsibilities:

This project was related to the migration of accounts from Company with Collaboration Platform that was acquired by the Client, to existing Collaboration on Client side. The migration process required analysis and implementation of the integration of services that will insure the consistency of the passage of the accounts and their content from the Acquired Collaboration Platform and the existing Collaboration Platform on Client’s side. This aspects were:

- The Migration of the Customers and User Information from the Collaborative platform to entitlement system of the Client’s Existing Collaboration Platform

- The migration of the Acquired Commercial Assets from the Acquired Company Billing system to the Client’s Billing Platform

- The Migration of the content for each Migration Customers hence user from the Acquired Collaboration Platform to the new Collaborative platform

On the Customer and Users Information Migration aspect the responsibility on my side was to define the data structure of the information in the Acquired Press Release platform system and the design of the data model that will need to adopt the migrate information in the Client’s existing Collaboration Platform. In particular this activity was related to the design of the entities model in the Client’s entailment system that is responsible for the Administration, Authorisation and Authentication of the Customers and their users. This aspect also required from my side definition of the Entailment (Roles) that need to be provided to the Users in order to enable them to use the equivalent features and services that they’ve used to use in the Acquired Collaboration Platform, before they were migrated. On the Commercial Asset Migration aspect my responsibility was to define the requirements for the integration services that will enable the Client to Migrate the Acquired Commercial Assets to his Billing System and in the same time to maintain the consistency of the billing aspect for each migrated Customer. In addition I was responsible for the analysis of the integration of the CRM System from the Acquired Company (SalesForce) and the Client’s lead to cash flow that includes the CRM System (Oracle CRM On Demand), The Billing System (Oracle PeopleSoft Enterprise) and the Client’s Enterprise entitlement system

(N3A).

On the Content Migration aspect I was engaged in the elicitation and definition of the requirements related to the services that will ensure the consistency of the migration of content from one Platform to Another

The Migration Process and the Integration of each aspect demanded a centralized Tool that will enable the Migration Administrators on Client’s site to execute the migration for each Customer and User. For that reason my engagement was to define the requirements with the Stake Holder, manage the Business Specification Documentation, and Support the development team on the implementation of the requirements and to support the Q&A team and assure that the Client’s requirements were implemented with as expected.

- Knowledge Acquisition of the legacy and the new collaboration platform Customers’ Account structure and the management of their content.

- Elicitation of the Stakeholder for the requirement related to the migration process.

- Design of the migration process between the two platforms and the required consistency on the migration data flow.

- Design of the Business Processes Integration in Client’s Global Corporate Systems in particular the Billing System, and the Entitlement for the migrated customers.

- Defining functional and non-functional requirements for the platform integration processes.

- Business Specification Documentation definition and management. Employer: Seavus

Press Release Platform Migration Customer: Nasdaq Duration: months 2 This Project is related to the migration of the Customers’ Accounts, their user and content from one press release platform to another and the development of integration processes that will automate the migration process itself.

Technologies:

Responsibilities:

This project was related to the migration of accounts from Company with Press Release platform that was acquired by the Client, to existing Platform on Client side. The migration process required analysis and implementation of the integration of services that will insure the consistency of the passage of the accounts and their content from the Acquired Press Release platform and the existing press release platform on Client’s side. This aspects were:

- The Migration of the Customers and User Information from the Acquired Press Release platform to entitlement system of the Client’s Existing press release Platform

- The migration of the Acquired Commercial Assets from the Acquired Company Billing system to the Client’s Billing Platform

- The Migration of the historic Press Release content for each Migration Customers hence user from the Acquired Press Release platform to the new Press Release platform

On the Customer and Users Information Migration aspect the responsibility on my side was to define the data structure of the information in the Acquired Press Release platform system and the design of the data model that will need to adopt the migrate information in the Client’s existing Press Release platform. In particular this activity was related to the design of the entities model in the Client’s entailment system that is responsible for the Administration, Authorisation and Authentication of the Customers and their users. This aspect also required from my side definition of the Entailment (Roles) that need to be provided to the Users in order to enable them to use the equivalent features and services that they’ve used to use in the Acquired Press Release Platform, before they were migrated. On the Commercial Asset Migration aspect my responsibility was to define the requirements for the integration services that will enable the Client to Migrate the Acquired Commercial Assets to his Billing System and in the same time to maintain the consistency of the billing aspect for each migrated Customer. In addition I was responsible for the analysis of the integration of the CRM System (SalesForce) and the Client’s lead to cash flow that includes the CRM System (Oracle CRM On Demand), The Billing System (Oracle PeopleSoft Enterprise) and the Client’s Enterprise entitlement System (N3A). On the Content Migration aspect I was engaged in the elicitation and definition of the requirements related to the services that will ensure the consistency of the migration of content from one Platform to Another

The Migration Process and the Integration of each aspect demanded a centralized Tool that will enable the Migration Administrators on Client’s site to execute the migration for each Customer and User. For that reason my engagement was to define the requirements with the Stake Holder, manage the Business Specification Documentation, Support the development team on the implementation of the requirements and to support the Q&A team and assure that the Client’s requirements were implemented with as expected

- Knowledge Acquisition of the legacy and the new platform Customers’ Account structure and the management of their content

- Design of the migration process between the two platforms and the required consistency on the migration data flow

- Design of the Business Processes Integration in Client’s Global Corporate Systems in particular the Billing System, and the Entitlement for the migrated customers.

- Defining functional and non-functional requirements for the platform integration processes

- Business Specification Documentation definition and management Employer: Seavus

Automated Legal Flow Customer: Nasdaq Duration: months 22 This project is related to the automation of the distribution of the legal documents to all the Customers and the electronic signatures from all the obligated parties for conclusion of all the contractual commercial documents. Technologies:

Responsibilities:

This project was related to the Automatization of the Electronic signature of the Legal Terms and Condition for each commercial transaction between the Client and his customers. For that purpose my responsibility was to define the automated process and define the requirement with the main stake holders in the Lead to Cash flow on Client Side. This required the definition of the requirement of DocuSign as Electronic Signature application for the signing of the Legal Terms and condition between Client and His customer. To define requirements for a Tool that will enable the Stake Holders to manage the templates of the Legal Documents and monitor of the actual execution of the legal contracts. Also to define the requirements for the integration of the Signatures with the Clients Entitlement System (N3A). Once defined the requirements I also was responsible for the management of the business specification documentation, the communication of each requirements with the Development Team that implemented the automation and to assure that Q&A team confirms the consistency of the actual implementation with the defined design of the designed process and requirements. Once the process was delivered to the Stake Holders my responsibility was also to train them regarding the delivered Tool. Overall Responsibility

- Knowledge Acquisition of the existing legal process and evaluation of the DocuSign Platform

- Business Specification Documentation definition and management

- Support for the Development team during the implementation of the Business Specification document

- Design of the Business Processes Integration in Client’s Global Corporate Systems in particular the Billing System, Electronic Signature system and the Entitlement system for the electronic signing of the legal contracts between the Client and his customers for the related commercial transactions

- Coordination of the Cross –organisation development teams for the implementation of the Integration solution

- Release Management

- Q&A of the specific requirements implementation

- Stake Holders Training

Employer: Seavus

Email Verification Service Customer: Nasdaq Duration: 2 months This project is related to the development of an automated service that will enable the validation of the email addresses for all the customers that are using a particular Investor Relation platform. Technologies:

Responsibilities: This project required and design and development of automated process that will validate each submitted email by the users that belong to the Customer’s investor relation platform. The automation required integration of Amazon’s AWS Email Verification Service with the Client’s entitlements enterprise system (N3A).For that purpose my responsibility was to define all the requirements for the automation and to define the automated transaction related to the email validation. Another responsibility was to create Business Specification documentation, to communicate the business implementation of each requirement with the development team and coordinate with Q&A team the delivery of the implemented solution based on the requirement defined by the client. Overall Responsibilities:

- Knowledge Acquisition of the existing legal process and evaluation of the DocuSign Platform, People

- Business Specification Documentation definition and management

- Support for the Development team during the implementation of the Business Specification document

- Design of the Business Processes Integration in Client’s Global Corporate Systems of the Customer’s Users Email Address Validation using AWS services.

- Coordination of the Cross –Organisation development teams for the implementation of the Integration solution

- Release Management

- Q&A of the specific requirements implementation

Employer: Seavus

Investor Relation Platform Migrating Customer: Nasdaq Duration: 12 months This project is related to the development of tool that will support and integrate the process of user migration from one Investor Relation platform to another.

Technologies:

Responsibilitie

s:

This project was related to the migration of accounts, acquired by the Client from Competitor’s legacy Investor Relation Platform, to a new Platform build by the Client. The migration process required analysis and implementation of the integration of services that will insure the consistency of the passage of the accounts and their content from the Legacy platform and the new platform. This aspects were:

- The Migration of the Customers and User Information from the legacy platform to entitlement system of the new Platform

- The migration of the Acquired Commercial Assets from the Legacy platform to the Client’s Billing Platform

- The Migration of the content for each Migration Customers hence user from the Legacy platform to the new Investor Relation platform On the Customer and Users Information Migration aspect the responsibility on my side was to define the data structure of the information in the legacy system and the design of the data model that will need to adopt the migrate information in the new Platform. In particular this activity was related to the design of the entities model in the Client’s entailment system that is responsible for the Administration, Authorisation and Authentication of the Customers and their users. This aspect also required from my side definition of the Entailment (Roles) that need to be provided to the Users in order to enable them to use the equivalent features and services that they’ve used to use in the Legacy Platform, before they were migrated.

On the Commercial Asset Migration aspect my responsibility was to acquire the knowledge of the Lead to Cash flow adopted in the Client’s Enterprise and to define the requirements for the integration services that will enable the Client to Migrated the Acquired Commercial Assets to his Billing System and in the same time to maintain the consistency of the billing aspect for each migrated Customer. The integration with the Lead to Cash process required integration with the CRM System (Oracle CRM On Demand), Billing System(Oracle PeopleSoft Enterprise) and the Client’s Enterprise entitlement system(N3A) On the Content Migration aspect I was engaged in the elicitation and definition of the requirements related to the services that will ensure the consistency of the migration of content from one Platform to Another

The Migration Process and the Integration of each aspect demanded a centralized Tool that will enable the Migration Administrators on Client’s site to execute the migration for each Customer and User. For that reason my engagement was to define the requirements with the Stake Holder, manage the Business Specification Documentation, and support the development team on the implementation of the requirements and to support the Q&A team and assure that the Client’s requirements were implemented with as expected. Overall Responsibilities:

- Knowledge Acquisition of the existing legal process and evaluation of the DocuSign Platform

- Business Specification Documentation definition and management

- Support for the Development team during the implementation of the Business Specification document

- Design of the Business Processes Integration solution between Clients’ Global Corporate Systems and the Acquired Users and the third Party Investor Relation platform.

- Coordination of the Cross –organisation development teams for the implementation of the Integration solution

- Release Management

- Q&A of the specific requirements implementation

Responsibilitie

s I

Employer: Seavus

AudaWatch Customer: Audatex Duration: 8 months

This project is related to the rewrite and the development of a software solution dedicated to the Claim and Repair Management.

Technologies:

Responsibilitie

s:

- Knowledge Acquisition of the existing solution from the Business Analyst and the Product Owner

- Specific Requirements elicitation and definition

- Business Specification Documentation definition and management

- Support for the Development team during the implementation of the Business Specification document

Finance Reporting Tool Customer: Seavus Duration: 2 months This Project is related to the development of a Reporting tool for the monthly enterprise financial reporting within the company.

Technologies:

Responsibilities: - Specific Requirements Elicitation with the Client

- Specific Requirements Specification documentation

- Support for the development implementation of the defined specific requirements

- Q&A of the specific requirements implementation

Seavus Career Website Customer: Seavus Duration: 1 month The Project is related to the design of a new Seavus career site managed by new CMS Technologies:

Responsibilities: - Specific Requirements Elicitation

- Specific Requirements Specification documentation Employer: Iconsulting S.p.a.

BBH, PPV Customer: SKY Italia Duration: 21 months Project related to the development and maintenance of finance modules for the multidimensional P&L analysis for the Pay Per view services offered by Sky Italia and the services related to the Hotel and Bars in Italy. Technologies: Microsoft SQL Server, Microsoft SSIS, Hyperion EPM (9,11) Responsibilities: - Specific Requirements elicitation with the client

- Updates in the Specific Requirements Specification Document

- Change Request impact analysis

- Change Request Implementation Estimation

- Development of the ETL processes

- Q&A of the development

- Preparation of User Acceptance Test

- Release Note Documentation

- User Support

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