Desktop Support Office
Resume:
Syed Shah
Help Desk and Desktop Support
Highly successful Desktop Support Analyst, Over 10 years of experience in creating solutions for end users, integrate and present their business-needs. Focused on helping teams improve their operations by making it easier to interrogate Box, RingCentral and Office 365 for over 5,000 users.
Technical Skills:
Office 365 admin, Box, RingCentral admin, VPN Remote Connectivity, TCP/IP, Microsoft
Office Suite, Customer Service, Mobile Devices, Software Installation, Operating System
Troubleshooting, LanDesk, TeamViewer, RemotePC, Lotus Notes, JAVA Scripting updates,
Cisco Meraki and Norton Anti-Virus. MS Windows 7, 8, & 10.
Work Experience
Verde Capital Partners 04/2018 to 02/2019
Help Desk Support
Manage and execute the consolidation of separate IT environments from recently acquired companies, including cloud telecom.
Provide onsite and remote support for the day-to-day IT operations for 30 users, including PCs and other hardware, Office 360 admin/end user productivity applications, and file shares and archives.
Walk customers and clients who would call in with hard to solve problems and using easy to understand technical language and helped walk them through the solution.
Configure and provide onsite support for cloud telecom.
Manage onsite and offsite network access, including Microsoft Azure Active Directory
Set up workstations and install software for new employees
Several instances where I had to edited existing documentation. While working here they had no helpdesk so he had to create documentation for software and SAAS in order to get out to the other internals so they could access it.
Manage licensing for software
Manage vendor relationships with the IT Managed Services partner and all other software/IT services.
Bashas 01/2017-04/2018
IT Service Desk Analyst
●Provide level 1 support for desktop computer operating systems at all Bashas stores at various sites in Arizona, fielding 25-30 calls per day.
●Respond to requests for technical assistance in person and remotely for the following technologies: Windows and Microsoft Office (laptops, desktops & tablets)
●Creating new profiles for users,
●Continually updated personal knowledge of computing hardware operating systems and software.
●Proactively resolve customer problems with about equipment and services
●Maintain active directory including creating computer logins and user accounts.
●Utilized VPN remote access.
UniCredit Bank, London, England 05/2015-12/2016
IT Support Lead Engineer
●Responsible for performing technical troubleshooting, configuration, and level 1 phone support.
●Supported 5,500 users at various sites within the UK.
●Rebuilt laptops, computers and maintained all hardware/software.
●Continued use and understanding of VMware infrastructure.
●Created new profiles for new users on all systems.
●Used VPN, RDP Citrix as a remote connectivity to assist customer with password updates and system resets.
●Worked in close conjunction with internal professionals’ users to implement any changes.
●Ensured all interfaces via the web is up for UK & Europe
●Actively involved in developing new produces.
●Monitored AS400, Servers, Data Mirror and maintained the helpdesk.
British Car Auction, Farnham, England 05/2014-05/2015
Desktop Support Analyst
●Responsible for playing a pivotal role in supporting users around Asia, Europe and USA.
●Provided level 2 support answering incoming technical calls from users, processing emails and logging calls.
●Rolling out Windows 7 and Office 2010 for users in Asia.
●Supporting over 2000 users across Asia.
●Successfully ensuring the completions of the end of day for the business.
●Working in close conjunction with internal professional’s users to implement any changes.
●Performing restores on Tivoli and AS400, applying PTF’s.
●Actively involved in developing new produces.
●Coordinating the pitch and scoping process for the selection of staff training.
EDUCATION
Uxbridge College, London England 1988
Computer Science Degree
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