Data Entry Customer Service

KEY EXPERTISE

Skills

Years of Experience

Industry Experience (Retail, Automobile, FMCG, Insurance & Distribution)

3+

Data Entry, Speed Typing, Proof Reading & Copy Writing

3+

Microsoft Office Suite (MS Excel, VLookups MS Word & PowerPoint)

3+

Survey Design (Surveys, Interviews & Focus Groups)

2+

Call Center Customer Service (Cold Calling, Sales Pitch & Market Research)

2+

PROFESSIONAL EXPERIENCE

Data Entry & Admin Assistant Oct 2015 - Present

TEXT Management Consulting

TEXT is a Data-Driven Market Research firm that provides Market Research, Data Entry & Consumer Insights services to Unilever, Toyota & Jubilee Insurance

Key Clients: Toyota, Unilever Global, Jubilee Insurance

Key Responsibilities:

Regularly verifying, cleaning & entering Market Activation Records for the clients; coverage across 200,000+ Unilever customers, 50,000 Toyota customers & 150,000 Jubilee insurance customers

Regularly conduct QA/Audit of large data-sets, to ensure accuracy & consistency among all data points & types recorded

Uploading all data records into Excel & SQL database, in properly formatted sheets & database tables

Regular report all data records to the key stakeholders & collaborate with the Product Managers & Content Managers to resolve any discrepancy in data records

Maintaining guidelines for updating all data records, & uploading documentation via TEXT Client Intranet; Data IO documents designed for the client

Working with strict deadlines and time constraints in entering & uploading documentation

Answering & initiating phone calls to deliver Sales Pitch for the clients; 120,000+ Corolla vehicles sold out via cold phone calls

Designing & initiating online surveys & interviews to collect & analyze data on customer trends & habits for the clients; 200+ online surveys conducted (100+ data points recorded)

Design Copy Write Content for key Marketing campaigns for the clients; Content Plans designed for 2018-19 for Unilever & Toyota campaigns & Websites

EDUCATION

Georgia Institute of Technology 2019 - 2020 Masters in Data Analytics: Research & Data Analysis

Institute of Business Administration (IBA), Karachi 2010 - 2014

Bachelors of Business Administration: Market Research & Brand Management (81.6%)

DATA ENTRY ADMIN ASSISTANT A Dirven-Driven Data Entry Professional with 3+ years of experience in Data Entry, Copy Writing & Proof Reading Content for global clients; Toyota, Unilever Global & Jubilee Insurance Experience across Retail, Automobile, FMCG & Financial Services industries

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