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Engineer Support

Las Vegas, Nevada, United States
April 22, 2019

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Oron Blum

Las Vegas, NV ***** - 702-***-****

I am currently seeking employment in the IT field so that I may expand my knowledge in the fast changing and growing IT field in order to provide solutions to clients in need of IT help.


Bachelor of Science in Business Administration

Management Information Systems

University of Nevada - Las Vegas, NV

Graduated July 2014


Market Engineer I

Caesars Entertainment - Las Vegas, NV – May 2017 to Present

Deployed Stadium Sports betting technology throughout all Caesars properties

oCoordinated with firewall to allow certain communications to be allowed

oCoordinated with Gaming Products and vendor on go live deployment

Provided support for SDS (Slot data systems) systems such as outage recovery, system checks, hardware replacement, and coordinated support with Vendor to resolve internal system errors.

Provided support for all NRT ATM machines throughout the enterprise

oImaging, network, and coordinated with NRT Support team on software issues.

P1 and P2 call support for any major outage or system issues

Investigate and understand root causes for issues in business operations

Deployed SDS13 slot system deployment for multiple Caesars properties

Served as a point of escalation for Support Specialists

Support over 10,000 users within the enterprise

Support Specialist I & II(Lead Tech)

Caesars Entertainment - Las Vegas, NV – September 2015 to May 2017

Provided support to front of house users and back of house users for 9 properties and 2 corporate headquarters

Troubleshoot and deploy front of house equipment such as: Infogenesis and Micros Terminals, Kitchen Printers, Credit Card devices, printers, PCs, Table Touches, and Kiosks.

Troubleshoot and deploy PCs/Laptop

Troubleshoot and install all applications supported by Caesars Entertainment

Troubleshoot AS400 applications such as the Casino Management System and Lodging Management System.

Troubleshoot network connection issues

Coordinated with multiple IT teams to resolve user issues that are handled by their support teams.

Skills & Qualifications

3 years of IT experience

Dependable work ethics and values

Clean background check from past federal job(TSA)

Adaptable and hard working in a fast-paced environment

•Network Experience (DNS, DHCP, VLAN, Infoblox, Network Sentry, VLAN, Subnetting)

Network+ Certified as of 08/06/2014

Continuing Education by acquiring certifications

Configured Windows Server 2012 on VMWorkstation and created virtual domain

Experience in Active Directory functions

•Microsoft Office Suite Experience

Troubleshooting problems for Windows XP, 7, 8, and 10 operating systems

Installed hardware device drivers

Installed hardware such as Printers, Wireless Routers, modems, sound systems.

•Programming Languages (Java, HTML, SQL, PHP, AJAX, XML)

•Troubleshoot any network related issues

•Troubleshooting experience for Apple devices in an enterprise environment

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