Las Vegas, NV *****
email@example.com - 702-***-****
I am currently seeking employment in the IT field so that I may expand my knowledge in the fast changing and growing IT field in order to provide solutions to clients in need of IT help.
Bachelor of Science in Business Administration
Management Information Systems
University of Nevada - Las Vegas, NV
Graduated July 2014
IT WORK EXPERIENCE
Market Engineer I
Caesars Entertainment - Las Vegas, NV – May 2017 to Present
Deployed Stadium Sports betting technology throughout all Caesars properties
oCoordinated with firewall to allow certain communications to be allowed
oCoordinated with Gaming Products and vendor on go live deployment
Provided support for SDS (Slot data systems) systems such as outage recovery, system checks, hardware replacement, and coordinated support with Vendor to resolve internal system errors.
Provided support for all NRT ATM machines throughout the enterprise
oImaging, network, and coordinated with NRT Support team on software issues.
P1 and P2 call support for any major outage or system issues
Investigate and understand root causes for issues in business operations
Deployed SDS13 slot system deployment for multiple Caesars properties
Served as a point of escalation for Support Specialists
Support over 10,000 users within the enterprise
Support Specialist I & II(Lead Tech)
Caesars Entertainment - Las Vegas, NV – September 2015 to May 2017
Provided support to front of house users and back of house users for 9 properties and 2 corporate headquarters
Troubleshoot and deploy front of house equipment such as: Infogenesis and Micros Terminals, Kitchen Printers, Credit Card devices, printers, PCs, Table Touches, and Kiosks.
Troubleshoot and deploy PCs/Laptop
Troubleshoot and install all applications supported by Caesars Entertainment
Troubleshoot AS400 applications such as the Casino Management System and Lodging Management System.
Troubleshoot network connection issues
Coordinated with multiple IT teams to resolve user issues that are handled by their support teams.
Skills & Qualifications
3 years of IT experience
Dependable work ethics and values
Clean background check from past federal job(TSA)
Adaptable and hard working in a fast-paced environment
•Network Experience (DNS, DHCP, VLAN, Infoblox, Network Sentry, VLAN, Subnetting)
Network+ Certified as of 08/06/2014
Continuing Education by acquiring certifications
Configured Windows Server 2012 on VMWorkstation and created virtual domain
Experience in Active Directory functions
•Microsoft Office Suite Experience
Troubleshooting problems for Windows XP, 7, 8, and 10 operating systems
Installed hardware device drivers
Installed hardware such as Printers, Wireless Routers, modems, sound systems.
•Programming Languages (Java, HTML, SQL, PHP, AJAX, XML)
•Troubleshoot any network related issues
•Troubleshooting experience for Apple devices in an enterprise environment