Customer Service Data Entry

Arturo Aguilar

**-*** ** ********* **. Coachella, Ca 92236

442-***-**** or *******@*****.***

SUMMARY OF SKILLS

Bilingual (English/Spanish)

Possess Tribal Gaming License

Possess Valid CA Driver’s License

12+ Yrs. Slot Technician Experience

Excellent Customer Service

Ability to work in Hazardous Work Areas

Familiar with System Equipment

Software Programming Knowledge

Ability to move/life 50+ pounds

Familiar with A/C and D/C Voltage

Hand Tools Required for repairs

Equipment Maintenance

Troubleshooting

Operation Monitoring

Effective Communication

High Degree of Stress Tolerance

Effective Trainer

Positive Attitude

Detail Oriented

Read and Interpret Policy & Procedures

Knowledgeable of Tribal Internal Control Standards (TICS)

Knowledgeable of Minimum Internal Control Standards (MICS)

EMPLOYMENT HISTORY

Lead Slot Technician

Fantasy Springs Casino

12/2018-Present

Train, supervise, schedule, and evaluate slot technicians.

Complete reports for supervisor timely on Bally SMS performance, customer feedback, shift evaluations on each slot technician, and information in regards to machine repairs on faulty equipment.

Reset slot machines after payoffs.

Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.

Respond to and resolve customers’ complaints.

In charge of making sure all 2000 machines on gaming floor are up to casino standards and able to be used in California.

Certified on WBA, MEI, and UBA bill acceptors.

Minor repair on CV radios.

Know how to ram clear all makes and models.

Troubleshoot all gaming software on casino floor to find malfunctions.

Working knowledge of rules and regulation concerning gaming machines and percentages.

Data entry and inventory. (Broken, repaired, incoming, and outgoing hardware.)

Remove and install gaming devices from gaming floor during moves and conversions.

Knowledgeable on troubleshooting printers, including: all makes and models (Gen1, Gen2, Gen2 Universal, Gen3, Seiko, and Ithaca).

Prepare and install all gaming hardware in machines.

Repair minor electrical issues.

Ability to repair machines on gaming floor in a quick and timely manner.

Arturo Aguilar

Minor work with soldering boards and loose microchips.

Learn how to operate new software as upgrade become available and show working knowledge of products to customers.

Run and test slots machines make sure it’s working properly.

Assist other team members in finding solution to work related problems.

Inter-Department communication to resolve game issues.

Provide Excellent Customer service.

Slot E Room Technician

Spotlight 29 Casino

Nov 2006 - 12/2018

In charge of making sure all 2000 machines on gaming floor are up to casino standards and able to be used in California.

Certified on WBA, MEI, and UBA bill acceptors.

Minor repair on CV radios.

Know how to ram clear all makes and models.

Troubleshoot all gaming software on casino floor to find malfunctions.

Working knowledge of rules and regulation concerning gaming machines and percentages.

Data entry and inventory. (Broken, repaired, incoming, and outgoing hardware.)

Remove and install gaming devices from gaming floor during moves and conversions.

Knowledgeable on troubleshooting printers, including: all makes and models (Gen1, Gen2, Gen2 Universal, Gen3, Seiko, and Ithaca).

Prepare and install all gaming hardware in machines.

Repair minor electrical issues.

Ability to repair machines on gaming floor in a quick and timely manner.

Minor work with soldering boards and loose microchips.

Learn how to operate new software as upgrade become available and show working knowledge of products to customers.

Run and test slots machines make sure it’s working properly.

Assist other team members in finding solution to work related problems.

Inter-Department communication to resolve game issues.

Provide Excellent Customer service.

Slot Attendant

Spotlight 29 Casino

Feb 2004 – Nov 2006

Fill machines with paper, money, and other supplies. Exchange money, credit, and casino chips, and make change for customers.

Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.

Count money and audit money drawers.

Doing fill when hopper was empty.

Learned radio traffic and codes.

Provide Excellent Customer service.

Arturo Aguilar

Vons

Store close

Nov 2003 – Feb 2004

Answer customers' questions about merchandise and advise customers on merchandise selection.

Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.

Assist customers with carrying groceries.

Provide Excellent Customer service.

EDUCATION

Coachella Valley High School

High School Diploma Obtained

REFERENCES

Excellent references available upon request

Contact this candidate