Customer Service Human Resource

PROFESSIONAL SUMMARY

An aspiring Human Resource Graduate with administrative and executive experience, HR knowledge and proven interpersonal skills keen to build and retain relationships and support business initiatives.

HIGHLIGHTS OF QUALIFICATIONS

Pursuing a Post Graduate Certificate in Human Resource Management

2 years of experience in a rapid growing Financial Institute

Knowledge about regulations on ESA, AODA, OHSA

Excellent interpersonal skills and verbal-written communications skills

Quick learner, believe in taking initiative and maintaining accuracy with efficiency

Excellent problem solving, proficient research skills and creative thinker

Adaptable to changes and Strong organizational and time management skills

Comfortable working with Microsoft Office, Word, Excel and Outlook

Competence to manage multiple tasks and assignments with effective prioritization

PROFESSIONAL EXPERIENCE

Executive – Legal and Secretarial Jul.2016 – Apr.2018

Micro Housing Corporation Limited, INDIA

Prioritized work between Management, Executives and Administrative at the same time by handling numerous tasks to improve the work and customer satisfaction

Administered compliance for newly introduced procedures for projects to save time and improve standards by increasing reliability of projects

Organized unresolved projects by providing creative business smoothening solutions also distributed HR policies to keep compliance in workforce culture

Scheduled reports, agenda and actions to be taken to discuss in meetings by Directors with Sales Executives for enrichment of business

Maintained relationships with clients, lawyers and business partners on behalf of management and directors to discuss issues, procedures and build the business and recommend courses of action

Assisted with new hired employees for training and orientation by sharing industry knowledge, imparting legal and administrative techniques of compliance and accelerated communication

Conducted research, compiled data and presented reports for consideration of issues by directors and executives by adding quality, accuracy and timelines to work environment

Coordinated with quality control team to improvise the newly set procedure at state level thereby strengthening the process of mortgage and disbursement approval from management

EDUCATION

Human Resource Management Post Graduation Certification Sept.2018 – Apr.2019

Centennial College, Toronto, ON

Bachelor of Arts Integrated with LL.B. (Hons.) (Law) Jun.2011 – May.2016

The Maharaja Sayajirao University of Baroda, Gujarat, India

ADDITIONAL ACCOMPLISHMENTS & TRAINING

Research and Thesis

Study on Tax Evasion : A Human Rights Perspective

Tax Evasion and Tax Avoidance (Difference and Planning)

Theft of Tax directly co-relates with Human Rights

The system of Taxation and Governance

Intern

Negotiable Instrument Courts Jan. - 2012

Assisted the Lawyer for evaluating case papers

Set schedule to and papers to present in arguments

Intern

Nirant – NGO (Volunteering) May -2012

Helped the physically challenged people

Explored deaf school management system

OTHER PROFESSIONAL EXPERIENCE

Team member April – 2019

Tim Hortons

Creating exceptional guests services

Demonstrating strong work ethic and committed to excellent team work

Providing great Customer service in handling tough guests

Helping in day-to-day activities

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