Analyst Customer Service

EXPERIENCE

Ann & Robert H. Lurie Children's Hospital, Procurement IS Analyst (05/2017-08/2018)

Oversees daily business processes associated with the procurement of goods and services in Lawson, including Electronic Data Interchange (EDI), eFax communications.

Managed the electronic requisition system in Lawson, including assistance with training.

Monitor and update item master file, ensures internal and system integrity control standards are always at the forefront of item master changes, while providing timely responses to requests through the Item Master Maintenance Workgroup Sharepoint site.

Implemented the recommended changes provided by item master enhancement software.

Provided guidance and assistance to the Supply Chain Management team with data collection and reporting needs, while adhering to hospital and regulatory guidelines.

Collaborated with Information Management staff and other users related to procurement systems database and interface problems. Tracked system issues with appropriate consultants, as necessary.

Monitor transmission of supply requisitions/information with Lawson and works closely with supply chain Inventory system analyst as needed.

Identified, troubleshoots and coordinates Lawson procurement system resolutions with appropriate IM database administrator as necessary.

Oversees and ensures the daily business processes associated with procurement goods and services meet organizational expectations.

Extracted selected data from Lawson for key stakeholders to enhance/streamline daily business processes by utilizing existing system functionality or implementing third party software.

Cadence Northwestern Healthcare, Applications Analyst (10/2011-05/2017)

Manage tactical and strategic Purchasing functions.

Analyze and maintain data integrity within Lawson/PeopleSoft ERP system.

Assist Senior Contract Analyst negotiate contract pricing.

Monitor and maintain Vendor Master, Item Master Data.

Assist the Clinical Purchasing Analyst with new product and recalls.

Approve vendor invoice payments.

Manage and monitor all confirmations for Purchase Orders via GHX, EDI and Fax.

Cross function with multiple dept with updated data and documentations.

Monitor suppliers for timely and accurate deliveries of products and services.

Maintain compliance with purchasing and company policies.

Assist in various medium to large projects.

Team lead in facilitating Lawson and PeopleSoft training sessions.

Advocate Good Samaritan Hospital, Material Specialist/Senior Buyer (09/2006-07/2010)

Analyst Responsible with system discrepancies.

System support for daily purchase order transactions for SCM.

Monitored the ERP software for data integrity.

Assisted SCIT Project lead, Senior Contract Analyst and Inventory.

Identify and resolve technical and systemic issues.

Identify opportunities for improvement and developing solutions.

Liaison and site Process Manger for multiple facilities.

Managed and supported implementation of hospital site-base Supply Chain initiatives.

Managed system Item and Vendor Master in Lawson.

Vendor Sourcing for Supply Chain Management.

Monitored facility compliance with system initiatives.

Buyer for Inventoried Stocked Items.

Assisted Accounts Payable and ensure payment invoices.

Assisted on the Hazardous Wasted Committee, Product Standard.

Committee and Co-Chair of the Cultural Diversity Committee.

Advocate Healthcare Corporate, Information Management Analysts (01/2004-09/2006)

Managed Item Masters for multiple facilities and off-site centers.

Managed product and vendor conversions.

Lead for pricing Items and Contracts.

Performed and supervised item synchronization between hospitals.

Maintained vendor data for Electric Data Interchange (EDI).

Facilitator and Trainer of the Lawson system.

Advocate Christ Hospital, System Analysts (09/1999-01/2004)

Monitored Interfaces, Queue files and modified Databases.

Provided on-going training of Materials Management systems.

Managed Scrub Exchange, Omincell and Lawson.

Assisted with implementation of new purchasing system as needed.

Created/ maintained training material for trouble-shooting.

Worked with mangers as a resource for procedural resolutions.

Provided purchasing support to Procurement, Nursing staff and Ancillary associates.

Advocate Bethany Hospital, System Manger/ Sr. Buyer (07/1994-09/1999)

Lead in Lawson 8.0, 8.3 & 9.0 ERP software migration and implementation functionality.

Managed Lawson inventoried products in central supply units.

Collaborate with vendors to establish proper criteria.

Managed system Item and Vendor Master in Lawson.

Validate new Lawson item request for accuracy, acceptability and standards.

Implemented ongoing support, maintenance of Lawson ERP software.

Team lead in facilitating Infor Lawson software training sessions.

Provide direct end user support Lawson ERP modules IC, RQ and PO.

Uploaded all Lawson system wide service contract.

Managed GHX vendor item exception reports.

Assisted in company savings of millions of dollars.

Authorizes and process end-user request for Lawson item master upgrades.

Enforce the mandatory use of Lawson and EDI.

EDUCATION

JD Price Theological Bible College, Aurora, 60506

Master of Divinity, 2012-2014

Argosy University, Chicago, Illinois

Bachelor of Arts in Psychology, 2006-2008

Olivet Nazarene University, Bourbonnais, Illinois

Associate of Arts Degree in Business (AAB), 2003-2005

SKILLS

Lawson, Global Healthcare Exchange, Management Analyst,

Computer Support Specialist, Billing, Buyers and Purchasing Agent, First-Line Supervisors/Managers of Office and Administrative Support, Customer Service Representatives, Computer and Information Systems Manager, Facilitator and Trainer, Identified future Sourcing opportunities, Utilize Excel V-look up to capture quarterly data, Lawson ERP S(3) modules IC, RQ, AP and PO.

Reference supplied upon request

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