Administrative Assistant Customer Service

Teresa Benner

Calgary, AB

403-***-**** / *********@*******.***

Administrative Assistant

Strong Work Ethic / Loyal / Flexible

Summary of Qualifications

Extensive experience in administrative roles assisting and entering a high volumes of data

Extensive experience with callers in sensitive situations (under pressure)

Proficient with Microsoft Office (Word, Excel) and databases such as SharePoint

Understand the importance of entering information with accuracy and speed

Highly organized and able to prioritize responsibilities to complete all work in a timely manner

Strong interpersonal skills combined with the ability to work well under pressure with minimal supervision

Recognized by customers for providing superior levels of service to meet their needs and inquires

Work Experience 2010 to 2017

Customer Service Specialist / Loblaw

Used software such as Microsoft, JDA C3 Reservations, SAP, Isotrak. I Trade System and supply chain to run reports

Sent Outbound delays to stores and inbound delays to Distribution Warehouses

Dealt with calls from Customers concerning delay to stores

Sent outbound delays to stores

Report stores complaints to the Appropriate Distribution Center

Worked closely with the West Planning team to provide Driver availability to Distribution Center

Run inbound carrier compliance reports, Ultimate Expeditor and Execution Tracking report on a daily basis

Order Entry administrator/ Customer Service/ Brewers Distributor Ltd. 1995 to 2008

Telephone and fax orders on a JD Edwards software averaging 100 orders per day

Collecting outstanding funds for British Columbia for NSF’s and short payments

Helping customers with their statements and ledger inquires

Helping fellow employees with ledger and internet inquiries

Signing customers up for internet ordering and helping with any questions concerning the internet ordering system

References available upon request

Teresa Benner

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