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Administrative Assistant Customer Service

Prospect, Connecticut, 06712, United States
April 22, 2019

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Susan J. Guerrera

** ****** ****, ********, ** **712

Cell 203-***-****,

Core Qualifications

Office Administration

Excellent Organizational Skills

High Production Worker

MS Office

Detail Oriented




January 2017 – Present

Site Development, Concrete Work, Infrastructure, Heavy & Highway

Plainville, CT

Project Administrator

Responsible for the administration of multiple projects in close coordination with project managers and project engineers

Prepare and process various reports such as manpower, project schedules, budgets, etc.

Prepare and process subcontractor agreements, GC agreements, vendor purchase orders, and various other types of

contracts and agreements

Establish processes and procedures for all phases of project management, tracking, billing, submittals, transmittals

Primary communication link between project team, consultants, subcontractors, suppliers, vendors and various municipal

and government agencies

Yankee Heritage, Inc.

August 2016 – December 2016

Heavy Construction and Excavating

Middletown, CT

Office Assistant

Billing and Invoicing

Prepared construction and project submittals on own initiative or with direction from others based on site conditions

Prepared and wrote change orders for projects including requesting various approvals and tracking for compliance and

timely completion

Set up employee files and prepared a tracking system to ensure compliance with various requirements

Full-Time Caregiver (for infant grandchild)

January 2015 – March 2016

Regency at Prospect, Board of Directors Finance Committee

January 2014 – November 2015

Secretary, Finance Committee

Prepared and disseminated minutes of all meetings

Reviewed financial reports

Assisted in preparation of annual budget including quarterly updates and revisions under direction of Board Treasurer

Reviewed invoices, billing statements for reconciliation with budget to process for payment

Researched vendors and suppliers for contracts and bids

Prepared presentations to B.O.D. and community regarding overall financial position, recommendations for contracts with

vendors and suppliers

Coordinated budgetary information with community management committee

St. Thomas Seminary, Catholic Biblical School

September 2012 – June 2016

Attended St. Thomas Seminary in Bloomfield, CT, completing a four-year program in Biblical Studies

Graduated June 2016

Full-time Caregiver (during a family member’s illness and infirmity)

September 2010 – September 2014

Serra Staffing Employment Agency

Wallingford, CT

July 2010 – August 2010

Administrative Assistant with Clean Sweep Restoration Services in Wallingford, CT

Handled all incoming phone calls for assistance

Set up paper and electronic files and job numbers for each new project

Contacted related organizations and individuals (insurance agents, municipal organizations) to initiate job specifications

Assigned internal project manager (based on a revolving schedule) and turned over the project

R2D Corporation

September 2007 – July 2010

Construction Management

Commercial and Residential

Cromwell, CT

Project Administrator for Senior Project Managers

Prepared bid packages for subcontractors/vendors

Prepared, submitted and distributed contract documents

Provided customer service support to contractors, vendors and others

Provided general secretarial support to two project managers

Accounting support, payables and receivables

AAA Refrigeration

February 2007 – August 2007

Commercial HVAC Service

Plainville, CT

Administrative Assistant to Division President

Provided customer service support to primary customers and vendors

Completed technician hours and payroll processing

Processed service order requests for dispatcher

Processed and reviewed all invoices and credit memos for the Division

Accounting and budgeting support to division president and two project mangers

Baker Residential

January 2004 to January 2007

Residential Property Development

Pleasantville, NY

Office Administrator for Project Manager at Fieldstone Farm, Wallingford

Organized project office set-up including establishing policies and procedures

Provided administrative support to all site personnel

Generated contracts, subcontracts, addenda and change orders

Provided customer service support to all contractors and vendors

Processed all work orders and payment requests

Implemented and monitored site safety program and OSHA compliance

Maintained and tracked insurance requirements for all subcontractors

Petra Construction

2003 – 2004

Administrative Assistant

Sunwood Development Corp.

2002 – 2003

Administrative Assistant

Severn Trent Pipeline Services, Inc.

2000 - 2002

Construction Pipeline Repair Service

Durham, CT

Office Manager for Division Vice President

Responsible for all facets of office administration

Organized office operations and procedures including bookkeeping, controlling correspondence, designing filing systems,

reviewing and approving supply requisitions, executing clerical functions

Expanded and streamlined bid process increasing contracts awarded

Managed fleet program including both executive and construction vehicles

Instituted timekeeping program and prepared payroll including certified payroll reports

Handled A/R and A/P including aging, collections, bank reconciliations, and petty cash management


Certificate in Religious Studies, 2016, St. Thomas Seminary, Bloomfield, CT

Bachelor of Science Degree, 1994, Charter Oak State College, Newington, CT

Certificate Programs completed in Business Administration, Bookkeeping, Technical Writing, Proofreading and Copy Editing

Military Service

U.S. Army and Connecticut Army National Guard (Honorable Discharge)



At Loureiro Contractors, Inc., I assisted with planning and coordination for our annual community service

project, and headed up one of the teams working on this project. We were able to enlist 35 co-worker

volunteers, as well as family and friends for this weekend event. Loureiro won a prestigious CCIA (Connecticut Construction Industries Association) Annual Community Service Award for this project.


At Loureiro Contractors, Inc., I was invited to join our ESOP Committee, which is responsible for various

tasks throughout the year including annual meetings and stockholder information sessions, health and wellness

seminars for all employees, picnics, retirement planning information sessions and more.


At Bristol-Myers Squibb Company, I proposed and implemented changes to the Radiation Safety

Program, which saved the Company more than $60,000. per year. I was awarded a $5,000. bonus.


At AAA Refrigeration, I was the first to learn a new software program for the business, and was

responsible for training all other personnel in the office on this new program.


At Bristol-Myers Squibb Company, I cross-trained all department personnel in Neuroscience Drug

Discovery Department from MAC platform to IBM platform.


At Sunwood Development Corp., I prepared and implemented company organizational manuals

including the Employee Handbook, Office Procedures Handbook and the Company Safety Manual.


At R2D Corp., I designed “linked” Excel Spreadsheets to enter information about subcontractors

during the bidding process, to provide essential information to our clients, owners, and financing

agencies, while protecting proprietary information of each entity.

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