Office Assistant

Darrell Triplett

*** ******* ****** ********, ** 91001

home 626-***-**** ● cellular 626-***-****

*************@*****.***

Objective:

To gain employment that will allow me to gain and polish skills that will aid in professional development.

Profile:

Dependable, dedicated, and highly motivated individual whom fosters a comfortable and stimulating work environment. Approaches all given scenarios with patience and proven ability to work as a collaborative partner. Maintains ethical and professional practices.

Education:

Bachelors of Social Sciences, Criminal Justice, CSU, Northridge

Spring 2014

Activities and Achievements:

High School Varsity Basketball: 2007, 2008, 2009

High School Varsity Football: 2007, 2008, 2009

Brother Celestine All-Around Athlete Award

2009

Professional Experience:

VA Palo Alto Health Care System, Palo Alto, CA May 2016 - January 2017 Staff Assistant, Medical Staff Office

• Maintain and process credentials files for over 200 practitioners.

• Update timely information into credentials databases (Vision-Pro) and (Vet-Pro).

• Produce updated monthly alpha reports for all reappointments and new appointments for all clinical departments and outside regulatory agencies

• Developed merge documents to streamline the application process

• Developed process for ongoing performance monitoring

• Support Medical Staff Coordinator with department training and meeting attendance. Provide training and technical assistance in the use of a variety of software systems used within the Medical Staff Office.

• Initiated, developed, and coordinated the entire OPPE/FPPE process for the hospital including all outlying clinics within the VA Palo Alto Healthcare System.

• Interact with Human Resources Management Service personnel in areas covered by personnel requirements (appointment, board actions, citizenship, drug screening, etc.).

• Provide the customer with consistent information according to established policies and procedures.

• Coordinate with each practitioner and service to assure timely notification and renewal of all current licenses, privileges, & proctoring period.

• Able to perform a wide variety of tasks and able to coordinate different groups of individuals in order to accomplish the necessary tasks.

• Have extensive knowledge of general office skills, such as typing, use of word-processing, general use of personal computer systems, filing and phone etiquette

West Los Angeles Veterans Hospital, Los Angeles, CA October 2012 – May 2016

Credentialing Support Assistant, Credentialing Office

• In service for Doctors on staff included but not limited to: filing, data entry, faxing, scanning, making/receiving phone calls.

• Knowledge of technology and customer service skills while managing and organizing office information.

• Handling of sensitive material such as doctor/patient information.

• Maintain and process credentialing files for over 300 practitioners including initial and reappointment applications

• Daily inputting information into credentialing databases such as Priv-Plus and Vet-Pro

• Develop queries and credentialing background information as required by Joint Commission and Hospital ByLaws.

• Primary source verified all education, training, licenses, claims history, Board Certifications and National Student Clearinghouse information depots i.e.: NPDB, AMA FSMB, OIG

• Help plan and coordinate a process for our office paperless project as well as many other office projects

• Possess exceptional skills in written & oral communications. I have an exceptional ability to establish effective working relationships with medical facility management and clinical and administrative staffs

• Possess the ability to interpret rules and regulations and to develop new computer or manual work methods to support new rules.

• Possess an exceptional ability to handling customer conflicts and problems and providing consistent information according to established policies and procedures.

• . Consistently communicate and treat customers in a courteous, tactful and respectful manner

• Meet the needs of customers both internally and externally while supporting the VA’s mission.

L.A.U.S.D., Maclay Middle, Pacoima, Ca September 2010- October 2012

Teacher Assistant

• Collaborated with peers and parents to uphold a “partnership” environment.

• Created, maintained, and implemented new computer learning programs and instructed computer lab learning sessions. Implemented rules in the classroom while maintaining concepts and standards agenda.

• Effectively performed general office work.

• Used all Microsoft Office programs i.e. Excel, Word and Powerpoint

L.A.U.S.D., Beyond the Bell Program, Sepulveda, Ca April 2010- June 2010

Supervision Coach

• Provided safe and exciting program that engaged and encouraged students to achieve at their highest level both academically and in sports.

• Promoted positive self-image, sportsmanship, leadership skills, team work, character building, cooperative and social skills.

20 20 Companies, Woodland Hills, Ca. November 2009-February 2010

Accounting Executive

• Performed door to door sales. Knowledgeable of technology products such as Fios internet, television, and phones.

• Able to communicate one-on-one and in group settings.

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