Paralegal. Customer Service
Resume:
Patricia Ann Means
STONE MOUNTAIN, GA 30088
*******@*****.***
OBJECTIVE: To obtain a position where a competent, energetic, reliable and highly motivated individual, with high standards and strong work ethics, and qualifications, be utilized to accomplish your organizational goals.
P R O F E S S I O N A L E X P E R I E N C E
Hennessy Lexus April 2015 – Present
Job Duties and Responsibilities: Receptionist
●Greeting all customers promptly and professionally.
●Ensuring that customers receive accurate, prompt
assistance and acknowledging that assistance during
management follow-up calls.
●Preparing customer data for entry into your dealership’s
traffic management program or customer database to
ensure that it is up-to-date and complete.
●Answering basic dealership and product questions,
when appropriate.
●By maintaining a working knowledge of all dealership
functions, departments, associates and policies, including:
● Sales
● Service
● P arts
● Finance and Leasing
● Pre-Owned Vehicle Operations
● Credit policies
● Hours of operation
● Management structure
Hodges Family Restaurant April 2010 – Present
Job Duties and Responsibilities: Part Time
●Train and supervise staff
●Ensure all food safety procedures are strictly adhered to according to sanitary regulations
●Work closely with management to meet revenue objectives
●Implement appropriate strategies to resolve adverse trends and improve sales
●Maintain safe working conditions
●Follow company policies and procedures regarding the handling of cash, property, products and equipment
●Audit inventory levels to ensure product availability, and order products as necessary
DeKalb County Superior Court
Family Law Information Center July 2013 – October 2013
Job Duties and Responsibilities: Paralegal Intern
●Provide effective communications to ascertain the needs of the clients/visitors at the FLIC.
●Screen clients via visits and phone calls for information relative to scheduling attorney consultations.
●Reviewed and developed a familiarity with the Pro Se Forms (divorce with or without minor children, legitimation, child support modification, custody, Temporary Protective Order for Family Domestic Violence, etc.) in order to provide accurate guidelines and instructions to pro se litigants.
●Developed an understanding of the Child Support Guidelines and assisted clients in completing child support worksheets.
● Ascertain the importance of court protocol in courtroom observations.
Department of Treasury/ IRS April 2009- April 2009
RECEIPT & CONTROL OPERATION
Job Duties and Responsibilities: Part Time/Seasonal
●Opened and extracted all incoming mail receipts and deposit all monies expeditiously.
●Provided customers with quality service
●Protected taxpayer’s privacy and safeguarding confidential information.
●Conscientiously performed my duties for the Government and the public, Responded readily to the directions of my supervisor, and established relations with fellow employees in a manner that does not cause dissension or discord.
●Applied and followed tax laws and codes with integrity and fairness.
Georgia Pacific Corporation / April 1986 – April 2007
Phoenix Athletic Club
HEALTH CLUB ADMINISTRATOR/AEROBIC COORDINATOR/ EXECUTIVE RECEPTIONIST
Job Duties and Responsibilities:
●Assist with the daily operating procedures and business administration. Membership drives, account receivables, and purchasing supplies.
● Public Relations and quality customer service at the Phoenix Athletic Club for existing and prospective members.
●Developed and implemented an aerobic/wellness program that will introduce new methods and formats to ensure participants/exercise and health related issues classes are performed.
●Prioritized assignments, maintained database, and files, on members accounts.
●Office management and ensuring the daily operating procedures of the club are always available and in working condition.
●Reconciled and allocated all account receivables and payments to its proper accounts.
●Assisted and communicated with HR payroll supervisor and health club accountants on a daily basis concerning P&L statements, account receivables, payments and annual budget reports, member’s dues and fee charges.
●Tallied transactions for bank deposits and submitting all incoming receivables to health club accountants dept. and HR payroll/deductions on a monthly basis.
●Attend quarterly meetings.
●Managed and directed aerobics instructors, implementing new programs and their purpose and procedure to instructors and participants. Assist the manager in business administration, recreational, and health screening programs.
E D U C A T I O N
GEORGIA PIEDMONT TECHNICAL COLLEGE
Clarkston, GA
Paralegal
FASHION INSTITUTE OF TECHNOLOGY
New York, NY
Buying/Merchandising
S K I L LS/T R A I N I N G
Office Systems/Computer Training Center (Excel, PowerPoint, Microsoft Office, Outlook, Scheduling)
CERTIFICATIONS
PARALEGAL A.A.S. DEGREE
CERTIFICATE OF ACHIEVEMENT EFFECTIVE BUSINESS COMMUNICATIONS
CPR/NATIONAL AEROBIC CERTIFICATION/ Aerobic Director
IDEA: The Association of Fitness Professionals
HENNESSY LEXUS ELITE STATUS CERTIFICATE
REFRENCES AVAILABLE UPON REQUEST
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