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Manager Water Treatment

Memphis, Tennessee, United States
April 22, 2019

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Andrea Gisele Cicilia Cell: 901-***-**** Alt#: 901-***-****

Education: Bachelor of Science in Microbiology University of Memphis (Dec. 1994)

Six Sigma Green Belt

Languages: Spanish, Papiamentu (Mixture of Spanish, Portuguese, French and Dutch)


NCH, Chem-Aqua

Sr. Water Treatment Specialist December 2017 - Present

Provide technical support & leadership to Chem-Aqua sales team, customers and support staff

Recognize, diagnose and solve water-related problems in steam boilers, cooling towers and process water systems

oRecommend integrated chemical equipment and service solutions to solve water related problems and reduce operational costs

oLead key field visits with key major customers to provide solutions for water treatment issues

oTrain support employees and customers with a wide range of experiences and capabilities

oProvide subject matter expertise for the development of training and support materials including presentations, published articles and programs

oParticipate in special projects as requested by management

Cascade Water Services Atlanta, Georgia

Project Manager (Georgia Tech University) July 2016 – October 2016

Cultivate mutually beneficial relationships with external and internal customers and employees

Oversee daily operations, including field and laboratory work in the addition to planning efforts.

Manage initiatives of varying size and scope; lead all aspects of project life cycle from RFQ responses and estimating.

Training of personnel along with purchasing materials and equipment,assigning employee duties

Maintain compliance to company policies and procedures

Ensure adherence to customer expectations and specifications

Implement & manage quality assurance and associated documentation according to customer requirements and expectations

Monitor services and water treatment applications by performing and analyzing daily data and issuing non-compliance reports.

Troubleshooting equipment and handling all technical issues pertaining to water treatment applications and unit operation. (Units: Boilers, Cooling towers, Chillers &Condensers, Heat Exchangers)

Blue Earth Labs America/ Blue Earth Labs China

Regional Sales Manager January 2014-June 2014

Acting Technical Consultant and Business Development Manager for Blue Earth Labs/America, Phoenix based.

Technical Specialist and Microbiologist for Chinese counterpart Blue Earth Labs China majority of work done in Sinopec Refinery in Quang Zhou.

GE Water & Process Technologies Curacao, Netherlands Antilles

Senior Account Manager 99’- July 2010

Responsible for design, implementation and review of specialty chemical applications: expertise to include; boiler water applications both internal and external treatment for corrosion inhibition & deposition control, boiler fireside applications for combustion fouling and corrosion, cooling water treatment both recirculating and closed water applications, membrane systems (RO),thermal desalination both multi-effect-desalination and multi-stage-flash, wastewater treatment for effluent discharge & hydrocarbon process treatment applications for both commercial and industrial clients.

Evaluate product & treatment performance providing ROI data and additional recommendations for improvement in reliability and efficiency of customer operations and asset management.

Provide training & technical support for clients regarding current and developing technology in power generation, utilities, and water and desalination applications.

Drive and implement sales strategy for revenue increases within the area & maintain US $1M key accounts.

Proactively develop and secure future business opportunities within assigned region and business sector.

Commercial sales lead for contract negotiations and sourcing interface for existing and new clients.

Internal and external customer trainer, new hire mentor/ coach.

Coordinate & manage product delivery & customer warehouse inventory in order to prevent product shortage.

Other responsibilities include customer AR & office management.

Antillean Margarine Curacao, Netherlands Antilles

Quality Control Manager 98’-99’

Implemented & ensured company quality specifications for products were met.

Provided technical support for production managers. Supervised laboratory personnel during analysis of raw materials and finished products.

Provided training for production and packaging personnel on proper manufacturing practices to ensure quality in our products.

Acted as liaison between production and distribution clients.

Compiled data and formulated monthly reports of laboratory analysis on production runs.

Inspected and handled corrective measures for possible safety, health or environmental hazards in production and packaging facility.

Performed microbiological analysis for isolation of potentially pathogenic bacteria.

Updated monitoring programs for production.

Amstel Brewery, Curacao, Netherlands Antilles

Quality & Process Control Technician 95’-96

Performed chemical and biological analysis on both raw and auxiliary materials received from suppliers.

Monitored efficiency of cleaning and disinfecting system for production & bottling line.

Updated computerized process monitoring system and charts.

Reported deviations to production and operations managers.

Aided production staff in isolation and solving problems in production process.

Inspected packaging materials and labeling to ensure compliance with standards

Amoco Oil Corporation (Foam Products Division) Technology Center, Smryna Ga (USA)

Quality Assurance Technician (contract position) 94’-95

Provided technical support for product coordinators of Amoco Foam lines; technical support included material evaluation, comparative analysis of competitor product lines and recommendations for product improvements.

Interfaced with environmental staff.

Performed safety inspections of facility.

Physical and chemical analysis of samples received from both on –site and affiliated plants.

Analysis included both dimensional and material testing.

Maintained equipment and ordered laboratory supplies.

AT & T Bell Laboratories /Fiber Optics, Norcross, Ga. (USA)

Research & Development Technician (contract position) 93’

Performed comparative studies of chemical additives for primary & secondary coating on glass fiber.

Blended developmental formulations & performed experimental fiber draws on production towers.

Performed analysis of fiber: aging studies, tensile strength, viscosity, immersion properties and color analysis.

Inventoried chemicals and equipment in accordance with OSHA & ISO 9000 regulations.

Data management & presentation reports to development team.

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