Resume

Sign in

Administrative Assistant Customer Service

Location:
Calgary, Alberta, Canada
Salary:
Open to Negotiation
Posted:
April 22, 2019

Contact this candidate

Resume:

‘Lola Ajibowu

E-mail: ac86gh@r.postjobfree.com Mobile: 403-***-****

PROFILE

A highly organized administrative professional with over 5years work experience in a service industry. Highly efficient in providing excellent customer service, and a team player with the ability to work well with a wide variety of people, enjoy working in an environment where the opportunity to apply new skills and acquire more knowledge and continuous learning. KEY SKILLS

Excellent Communication skills, Team Player with the ability to work well with a wide variety of people, Strong interpersonal, written, verbal and communication skills, Ability to work independently, Strong problem-solving ability,Skilled in the use of office equipment such as printers, photocopiers, scanners, binding equipment Proficient use of MS Word, Excel, PowerPoint, Outlook and, Finacle RELEVANTWORK EXPERIENCE

Administrative Assistant/Customer Service Representative Sept 2014-August 2018 Horizia Consulting, Lagos Nigeria

• Provided excellent administrative support to members of the team and managed their calendar by reminding them of appointments, meeting, scheduling

• Distributed and filed communication memos, reports and other information as required.

• Managed invoice, office itinerary and update other staffs on schedule for the week etc

• Diligently updated and created Excel spreadsheets, Word documents to register client data base

• Performed Various administrative duties with excellent organizational and interpersonal skills with a professional attitudeServed as receptionist by effectively welcoming all visitors to the office and attend to their enquiries and respond in a timely manner.

• Answered and directed all calls through the multiline system as required and / or taking appropriate action to assist in resolving matters whenever possible

• Other duties assigned

Administrative Support/Customer Service Officer July 2013–August 2014 Formatted: Font: 12 pt

Formatted: Font: 12 pt

Formatted: Font: 12 pt

Formatted: Font: 12 pt

Formatted: Font: 12 pt

Formatted: Font: 12 pt

Formatted: Font: 12 pt

Formatted: Font: 12 pt

Stanbic IBTC Bank, Lagos Nigeria

• Created and managed accounts for prospective and existing clients using FINACLE

• Adequately provided customers with information on status of their accounts and also ensured that account packages were compliant (KYC COMPLIANCE) according to company policies

• Generated account numberCarefully reviewed and managed customer’s data and information accurately and confidentially

• Diligently logged business names and home address on Legal Searchverified transactions to ensure the verification of business name andproper processing according to avoid fraudulent transactionsestablished quality standards

• Effectively communicated effectively with customers, managers and co-workers through a variety of channels including email and phone services

• Participated in bankscompany organized initiatives in ensuring continuous improvement in client satisfaction by ensuring that accounts were properly verified and secured against the use fraud opening more than 1000 account packages in 2weeks

• Mentored new and junior staff as well as trained new staff on the use of FINACLE software

Administrative/Office Manager Oct 2010-Mar 2013

Beat Confectionary Lagos Nigeria

• Responsible for recruiting staff for the office and providing orientation and training to new employees

• Allocated available resources to enable successful task performance

• Ensured filing systems are maintained and monitoredcurrent

• Coordinated schedules, appointments and bookings

• Handled customer inquiries and complaints

Education

Master’s In industrial and Labor Relations Jan 2017 University of Lagos, Nigeria

Bachelor of Science in Sociology July 2010

Covenant University, Nigeria

Formatted: Font: 12 pt

Formatted: Font: 12 pt

Formatted: Font: 12 pt

Formatted: Font: 12 pt

Formatted: Font: 12 pt

Formatted: Font: 12 pt

Formatted: Font: 12 pt

Formatted: Font: 12 pt

Formatted: Font: 12 pt

Formatted: Font: 12 pt

Formatted: Font: 12 pt, Font color: Auto

Formatted: Font: 12 pt



Contact this candidate