Salesforce Sales

Salesforce Consultant

Over * years of experience Salesforce CRM as a Salesforce Developer and Administrator.

Experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, deployment and maintenance of standalone object oriented enterprise applications.

Experienced in implementation using Apex Language, Classes, Controllers & Triggers, Web Services, Visualforce Pages, Components, Tabs, Analytic Snapshots and Dashboards.

Hands on experience knowledge on Administration setup and Force.om, Eclipse IDE, Apex, Visualforce and integration tools like Cast Iron, Apex Data Loader, etc.

Experience in realizing the business requirements to design on Salesforce.com platform, by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and business logic.

Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.

Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language using cloud platform.

Experienced in Service Cloud, Sales cloud, Collaboration Cloud for All partner portal, customer portal.

Extensive experience using SFDC Administration, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Approval Workflow and Report generation.

Expertise in developing UI Components using Visualforce Pages, Visualforce components, Apex Controllers, HTML, DHTML, Java Script and CSS.

Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.

Excelled in working with various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Campaigns, Forecasting, Reports and Dashboards.

Experience in using different data tools – Apex Data Loader, SOSL, SOQL Workbench, Import Wizard, SFDC Data Export, and Mass Delete etc.

Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.

Experience in writing SOQL and SOSL queries in Force.com technology for Visualforce and Apex.

Experienced in training and mentoring team members with product knowledge and business processes.

Strong work ethic, taking ownership of all duties and responsibilities and meeting management objectives.

Strong business acumen, analytical, problem solving, interpersonal and presentation skills.

Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

Work Experience

Salesforce Consultant

PaySafe, Montreal, QC Dec 2017 to Present

Responsibilities:

Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.

Designed and Developed Dashboard to monitor case activities based on geography.

Developed and Customized User interface in Salesforce.com using Visualforce, Apex controllers and Force.com IDE.

Integrated external financial systems for synching data in Salesforce.

Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.

Involved on creating Lightning Pages inside Lightning Community Builder.

Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.

Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.

Provided business solutions to clients nationwide, ranging from Salesforce Sales Cloud, Service Cloud, and Salesforce Mobile Development.

Created Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.

Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.

Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.

Administrated and monitored the company's Salesforce CRM application.

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Developed and Customizing salesforce.com application based on the user needs.

Developed field & page layout customization for the standard objects like Account, contact, Leads.

Involved in Working with Standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Validation rules, Profiles, Roles, Reports, Dashboards, etc.

Created new custom objects, assigned fields, custom tabs, components, custom reports.

Created custom Reports based on business need and associated them to Dashboard.

Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

Designed different custom dashboards for various user groups based on their business functionalities and needs.

Built Apex Classes implementing SOSL & SOQL statements within Eclipse to manage interaction with the database.

Designed and developed Service cloud and integration.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Environment: Salesforce.com, Apex Script, Apex Classes, Triggers, Controllers, Lightning, Visualforce, Web services API, Data Loader, Data Migration, Sales cloud, Service Cloud, SOSL, SOQL, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Page Layouts, HTML, Reports, Dashboards, JIRA, Windows

Salesforce Developer

HSBC Bank, Toronto, ON Dec 2016 to November 2017

Responsibilities:

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.

Designed, Developed & deployed various APEX Classes, Triggers, Test methods, Visualforce pages & also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.

Involved in deploying the AppExchange applications and integrating with third party applications.

Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.

Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.

Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader

Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.

Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.

Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.

Designed various types Email templates for auto response to customers.

Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.

Environment: Salesforce.com, Force.com, Apex Classes, Triggers, Controllers, Visualforce pages, Custom Objects, Records, Page Lay outs, Roles, Work flows, SOSL, SOQL, Sales Cloud, Service Cloud, Cast Iron, Dash Boards, Data Loader, Data Migration and Windows.

Salesforce Developer Dec 2015 – Dec 2016

Magnaquest Technologies, Hyderabad, India

Responsibilities:

As SFDC developer interacted with various business areas to gather requirements and develop data model to suit complex business needs

Customized standard sales force objects like opportunity, contact, accounts, products, price books, case management, solutions

Created pick lists, dependent pick lists, lookup relationships, record types, formula fields.

Created page layouts, links, custom buttons, Visual force for complex business requirements and integrations

Created custom objects like realtor, warranty, agent, household, policy

Used complex validation rules, cross object formulae, lookup relationships, workflows and dynamic approval processes to implement business logic

Used Apex classes, triggers, web services to integrate with multiple legacy systems.

Used data loader and scheduling tools to automate bulk data loading to keep systems in synch with legacy systems

Worked on Email handling requirements for assigning the leads to Agents.

Worked on Apex Classes and Pages to make enhancements on the existing functionality.

Worked with various Salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.

Created Custom objects, fields according to the requirements of business which are useful in the validation of entitlements.

Created custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities.

Custom Reports to planning monthly, quarterly and annually and for forecasting.

Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.

Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.

Salesforce Administrator May 2013 to Nov 2015

Magnaquest Technologies, Hyderabad, India

Responsibilities:

Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Email Alerts, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.

Involved in developing design documents (both LLD and HLD).

Designed high level customized Visualforce pages using extension controllers, custom controllers and standard controllers.

Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Interacted with business user groups biweekly for updating the status of the new developments in production and gathering new requirements and documented the requirements based on Priority Level.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields using DB Amp tool.

Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.

Environment: Salesforce.com Platform, Pages, Data Loader, HTML, Java, JavaScript, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Data Loader and Windows.

Education

Bachelor’s Degree in Computer Science Engineering

Jawaharlal Nehru Technological University, Hyderabad, India

Additional Information:

Salesforce Technologies

Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Case Management Automation, Custom Objects

Salesforce Tools Force.com, Apex Data Loader, Force.com Excel Connector, Lightning

Database Microsoft SQL Server, Microsoft Excel, MS Access

Web Technology HTML, JavaScript, XML, JSON, CSS

Methodologies Agile, SDLC

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