Manager Customer Service
Resume:
Thomas Ryan
Farmingville, NY ***** 631-***-****
Credit and Collections Management
Maximizing accounts receivable efficiency while minimizing credit risk to drive long-term profitability
Self-motivated, results-driven leader with repeated success improving the performance of a sizeable credit and collections team through hands-on training, coaching, and leadership by example. Solid track record of thriving in fast-paced, high-pressure environments and consistently exceeding aggressive deadlines. Expert multitasker and time manager willing to assume responsibilities beyond normal scopes of work.
Career Experience
ABCO HVAC Refrigeration and Supply, Long Island City, NY
Manage portfolio of accounts for order approval and credit limit adjustments. Collections on past due amounts and resolve deductions and customer claims.
CREDIT MANAGER (2018 – PRESENT)
The Topps Company, New York, NY
Preside over all accounts receivable operations in the Corporate Finance business unit with oversight of 5,000+ accounts across North and South America and Asia.
CREDIT AND COLLECTIONS MANAGER (1991 to 2018)
Hold concurrent responsibilities for the conceptualization and implementation of the corporate credit policy, auditing, credit analysis, risk mitigation and management, and collections activities.
Review all new credit applications and determine credit limits and terms of sale. Review requests for increases in credit limits or changes of terms of sale and approve or deny the request.
Set up new customers and perform maintenance on existing customers as needed.
Act proactively to supervise and direct collections staff to identify past due customers and initiate appropriate collections activities to reduce DSO. Call/contact delinquent customers.
Refer accounts to outside collection department or legal as needed.
Regularly review processes and search for ways to improve and streamline the process.
Review pending order for credit approval to ship.
Issue Credit Memo’s as needed.
Provide training as needed to ensure all staff are cross trained to provide coverage for vacations and illnesses.
Daily posting of cash receipts and reconcile to bank account statement.
Investigate customer deductions and chargebacks and settle or collect from customers.
Process manual credit card charges as needed.
Perform fiscal period closes and provide end of month/quarter/year end closing reports.
Prepare weekly cash forecast reports for Controller and Accounts Payable Director.
Design and run custom reports as requested.
Communicate relevant issues regarding collections and credit to Controller regularly.
Ensure that all members of the department are aware of system/policy/process changes. Provide training as needed.
Represent the company at credit group and trade group meetings.
Liaison with auditors at fiscal closing audits.
Review and revise department policies as needed.
Perform special projects as requested.
Ensure that all company policies are followed.
Additional Experience
Credit Manager The Topps Company, New York, NY (1991-2000)
Office Services Manager (additional responsibility) The Topps Company, New York, NY (1991-2010)
Credit Manager Mitsui Machine Technology, Melville, NY (1988 -1991)
Skills Accounts Receivable, Credit, Collections, Negotiations, Microsoft Office (Excel, Word, Power Point, Outlook), Microsoft Dynamics, VAI System 2K, Oracle ERP Release 12, Masterpiece, Navision, Great Plains, Hyperion, Cash Application, Chargebacks, Invoicing, Credit Card Processing, Bank Reconciliation, Period Close, Customer Service, Order Management, Customer Account Reconciliation, Dispute Resolution, E-Commerce, Sarbanes-Oxley, Returns, Trade Spending, Calculate/Manage/Report on Key Performance Indicators, Customer Service issues, Credit Limit Review and Maintenance, Order Entry Liaison, Trade Group Representation .
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