Service Financial Analyst

**** ********* *****, *******, ** *****

PHONE 239-***-**** • E-MAIL ******@*****.***

PATTI GILLIARD

US Payroll/Audit/Project Management/Accounts Payable

Accomplished, decisive leader with the ability to direct cross-functional operational and service teams with team members in international locations. Creative problem-solver and negotiator with demonstrated ability to manage multiple projects, including transitions resulting from corporate restructuring. Experience leading teams on complex and corresponding operational implementations.

US Payroll – Project Management – Strategic Planning – Internal/External Audit Controls – Accounts Payable – Corporate Travel/Entertainment Card – Client Management – Budget Development/Management – Global Employment Outsourcing

Professional Experience

Namely

Rochester, NY

VP – Client Operations Shared Services 05/2014 – Present

Responsibilities include PMO (Year-End/Year Start & OE), process improvements, quality, tool effectiveness, data insights, client/support product enablement and business analysts.

CERIDIAN HCM

Rochester, NY

Director, Project Management 03/2014 – 05/2018

Responsibility for Year-Round Program on multiple payroll platforms to enable and engage clients in managing year end for Payroll and ACA, all year. Coordinate with internal training, support and implementations organization to drive year-round concept. Readiness activities for Service Delivery Managers, Account Executives and implementations staff to support clients and effectively manage our partnership of shared ownership with our clients.

Vice President, International Payroll Solutions Operations 11/2012 – 03/2014

Operations Service Centers in St. Petersburg, FL and Glasgow, Scotland to provide support for our valued clients and partners for outsourced global payrolls.

Hire, manage and develop team members to deliver to and delight our clients, their employees and partners.

Build foundational processes and knowledge to provide consultative support to clients and drive quality/productivity.

Work across functional teams to ensure quality and control over the delivery model.

Driving achievement in line with company goals and budgets.

Support business requirements to enhance and identify new tools to support IPS as it grows.

SAFEGUARD WORLD INTERNATIONAL LLC

Raleigh, NC

Vice President, GEO Service Delivery – 02/2011–10/2012

Manage and grow outsourced payroll for clients in US and LATAM and globally for Global Employment Outsourcing (GEO) service delivery to support clients with employing, on-boarding, processing payroll, ensuring hr/employment compliance and eventual off-boarding of workers across the globe, regardless if they have a legal entity in the foreign country.

Develop and implement strategies for Payroll service delivery functions in US and LATAM where SGWI become in country expert including gross to net calculations and all aspects of payroll.

Develop and implement strategies for GEO implementation and service delivery functions globally in line with business and customer needs.

Build foundational processes and knowledge to provide consultative support to clients and drive quality/productivity.

Play a key part in determining company strategy in relation to service delivery.

Manage staff in US, LATAM and United Kingdom.

FIDELITY EMPLOYER SERVICES COMPANY

Durham, NC

Vice President, HR & Payroll Operations – 01/2007 – 07/2010

Director, Payroll Operations 01/2006 – 12/2006

Realignment effort to consolidate end to end payroll ownership resulted in additional responsibilities. This included ownership for client management, program management, business analysts, project managers supporting payroll and most recently HR Operations. HRP Service Provider to Fidelity and other large market payroll clients until January 1, 2010, when Fidelity’s payroll moved in house under the HR Organization.

Proven leadership including meeting or exceeding objectives, high employee morale/satisfaction in difficult environments with significant change under way.

Management of P&L resulting in budget/expense reductions with overall savings to the firm.

Initiation and management of Service Level Agreements and Service Model.

Change facilitator for significant implementations (Oracle to HRAccess) and continuous improvement.

Direct activities of 60 employees in Durham, NC, Merrimack, NH and India.

Control payroll for 45,000 active employees in multiple states under multiple corporate entities.

Partner with Paris Business Unit to develop best practice standards and strategies to implement a Global Payroll Platform to include US payroll.

Key Accomplishments

Payroll ranked #1 by employees from 300+ services provided in 2009.

Played key role in successful conversion of Payroll from Oracle 11.0 to HRA payroll platform newly developed for use in the US, bringing stability in Operations on the new payroll platform in less than one year; exceeding expectations.

Lead several process improvement initiatives and transitioned work between various locations that resulted in increased client satisfaction,

increased productivity and reduction of staff required to ongoing processes.

CITIZENS TELECOMMUNICATIONS / GLOBAL CROSSING NORTH AMERICA, INC. / FRONTIER CORPORATION, INC. / ROTELCOM/RCI/RTBMC

Rochester, NY

Director, Payroll & Accounts Payable - Citizens Communications 06/2003 – 12/2005

Manager, Payroll & Accounts Payable – Citizens Communications 04/2001 – 06/2003

Audit Control Manager, Accounts Payable & Payroll – Global Crossing 12/1999 – 03/2001

Financial Analyst, Disbursements – Global Crossing 11/1996 – 12/1999

Budget Coordinator - Frontier Corporation 04/1988 – 11/1996

Personnel Representative - Rotelcom/RCI/RTBMC 04/1986 – 04/1988

Education

Bachelor of Science - Accounting 2000

NAZARETH COLLEGE, Rochester, New York

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