Customer Service Health
Resume:
ELNORAH MOTLATSI
Matshaba
Resume
CAREER OBJECTIVE
A committed and well-motivated young person who aspires to hold a position where she will be able to interact with customers on a daily basis. Highly articulate & having a clear friendly voice, Motlatsi is more than able to offer concise & polite assistance in a phone conversation. She is currently looking for an exciting opportunity in a customer focused environment, where she will be able to deliver a high-quality service & support her employer’s vision.
CONTACT
PHONE:
EMAIL:
***************@*****.***
HOBBIES
Hiking
Reading
Travelling
Outgoing
Address
1529 Magakwe Sec
Tlaseng
Rustenburg
0333
REFERENCES
Rainy -072-*******
Nkagi -076-***-****
EDUCATION
Sekete IV High school
Matriculated -2016
Subjects: English, Setswana, LO, Geography, physical science, Life science and Mathematics
● Identity Number :960**********
●Gender :Female
● Nationality :South African
●Driver’s license :Code10
●Home language :Se-tswana
●Other language :English
Brooklyn health academy
2018 – Jan 2019
Ancillary health care certificate
Health and safety, HIV & Aids Articals, Communications and Rural develop projects. Community projects
WORK EXPERIENCE
Rustenburg Rusoord care center
Contract Base- [Jan 2018 -Nov 2018]
Visiting patients to check in on health care issues
Booking and calling clients for appointment
Dealing with medical centers for health care products
Ensuring suppliers deliver medications
Organizing HIV/Aids events
Conducting monthly feedback reports
Reviewing and updating patient’s files
Switchboard duties
Customer service
Reception duties
SKILLS
Articulation
Prioritizing work
Peoples person
Time management skills
Team player
Flexible detailed focused
CALL CENTER SKILLS AQUIRED WHILST STUDYING
Dealing with calls in a highly professional manner.
How to act as the first point of telephone contact for a customer.
Handling complaints in a diplomatic way.
Accurately updating customer records with information.
Responding to customers who have special communication needs, such as language difficulties or disabilities.
Answering any queries quickly and efficiently.
Quickly understanding a caller’s point of view and to empathise with them. Able to respond and adapt to the needs of all customers.
Fully aware of all laws & regulations regarding data protection.
Quickly processing information.
Contact this candidate