SKILLS

Business Strategies

Leadership

Customer Service

Event Planning

Client Database Management

ABOUT ME

WORK EXPERIENCE

Accomplished professional with

experience in maximizing

customer satisfaction through

customer service initiatives and

dynamic team leadership.

Skilled in Business Management,

Customer Experience, Event

planning, Sales, Airlines/Tourism

and Banking with University

Degrees focused in Management-

Public Administration from

Academy of Economic Studies

and Law and International

Relations from Nicolae Titulescu

University in Bucharest.

Cabin Supervisor - Qatar Airways (2012 - 2019)

General Manager - White Entertainment (2010 - 2012) ANDREEA LIXANDRU

Doha, Qatar

ac86ep@r.postjobfree.com

+974-********

• Ensure the highest level of customer service is provided to all passengers by cabin crew while making sure that the safety procedures are being followed at all times.

• Settled customer complaints in the best professional and diplomatic manner

• Trained to deal with security and emergency situations and able to administer first aid

• Consistently achieved sales targets through effective cross-selling of duty-free commercial goods

• Lead cross-functional teams of up to 15 crew members with expertise in training and mentoring new hired and junior crew, staff appraisals and disciplinary actions

• Carrying pre-flight briefings to provide the crew members with all relevant information

• Worked with customer service and product development departments to enhance overall customer experience

• Effectively coordinated the activity of all team members to ensure that the best levels of safety and comfort are met

• Responsible for coaching, coordinating and supervising the team members as well as provide feedback and suggestions on how to improve performance and service

• Completing paperwork and documentation required for each flight, including writing and submitting reports to the company

• Build company image by collaborating with customers, community organizations and employees

• Works tirelessly to improve overall performance by assessing billing, workflow, customer relationship management and productivity

• Study the market segment and competition to improve the products and services

• Used excellent time management and project management skills to successfully oversee and manage projects from conception to completion

• Put together future brand strategies and implement them in order to achieve sustained success

• Developed key project goals and worked collaboratively with teams to meet those goals

• Effectively built and maintained long lasting client relationships

• Maintain quality service by establishing and enforcing company standards

• Check customer complaints and ensure actions are taken to resolve them

• Negotiate and conclude contracts as company representative

• Producing detailed proposals for events (timelines, venues, suppliers, legal obligations, staffing and budgets) and ensuring legal, health and safety obligations are adhered to

• Coordinating venue management, caterers, contractors and equipment lease

• Monitoring invoices, money handling procedures, accounting and bank process

• Continually research new business opportunities in the market Conflict Resolution

Sales

LANGUAGES

English - Advanced

Romanian - Native

Spanish - Beginner

PR

AXPR Time Management

T

EQ

Microsoft Office

EDUCATION

• Assisting the general manager with the day to day responsibilities

• Dealing with schedule changes, employee call-ins and other staffing issues

• Provide records related to employees (leave, payroll, timekeeping, etc.)

• Managing projects as assigned, organizing the teams to assist in these efforts and delegating tasks

• Collect fundamental information regarding the clients, communicate with them and evaluate their needs

• Keep track of the notes, information and internal regulation issued by the bank, management decisions, flow of documents issued by/to the subsidiaries

• Monitoring inventory and ordering merchandise based on office demands

• Processed cash withdrawals, deposits and selected internal/eternal account payments

• Adhered to regulatory, security and audit procedures

• Balanced daily cash deposits and bank vault inventory Management – Public Administration

Law and International Relations

Group & Event Manager – Howard Johnson Grand Plaza Hotel Assistant Manager – BCR Romania (2007 - 2008)

Academy of Economic Studies, Bucharest (2000 - 2005) Nicolae Titulescu University, Bucharest (2000 - 2004)

• Fostering relationships to maintain existing clients, while developing new relationships to attract potential clients

• Cultivated strong business relationships with customers to drive business development

• Identified clients’ needs and suggested appropriate service to enhance client experience

• Receive event proposal requests, prepare and send general and specific proposals, answer any enquiry regarding the products

• Participate in various customer actions (exhibitions, presentation, fairs)

• Provide summary statements for the management and other materials necessary for ongoing activity

• Check customer complaints and take actions to resolve them

• Negotiate and conclude event contracts as company representative

• Assess the strategies of competitors, while avidly working to increase own productivity

(2008 - 2010)

Teller – BRD Groupe Societe Generale (2006 - 2007) Ion Luca Caragiale College, Bucharest (1996 - 2000) Management – Public Administration

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