Service Customer, Barista
Resume:
PAULYNE GEORGETTE BAUTISTA
*** ***** *****, ******* **, M5N 1J1 *********@*****.*** 647-***-****
April 22, 2019
Recruitment Team
Best Western Plus Toronto North York Hotel & Suites
** ******** Dr, North York
Toronto, ON M3N 1X1
Dear Hiring Manager,
I am writing to you to express my interest in your recent wanted ad search for a receptionist. I believe my 3+ years of experience in customer service will prove to be ideal for the position in question. I also have previous experience as a Guest Service Agent at Deloitte, Toronto Canada, being in a busy work environment with lineups of guests and making sure each and every one has received proper accomodation; I am accustomed to the hospitality business as it has been a part of my personal, work, and school life for quite a while now.
I have strong written and oral communication skills. I greet about fifty-five to two hundred clients every day at my current job, answering questions about the company and directing VIP guests to the correct offices and/or rooms; I am quick to the phone and I also make sure all client emails are answered.
I can guarantee that I am able to adapt and learn quickly; I am hopeful to be able to expand my experience by working with Best Western Plus Company, especially in a hotel environment. My background and skills make me an excellent candidate for this position.
Thank you for your consideration. I look forward to hearing from you to arrange a time to speak in person.
Best Regards,
Paulyne Georgette Bautista
*********@*****.***
PAULYNE GEORGETTE BAUTISTA
630 Vesta Drive, Toronto ON, M5N 1J1 *********@*****.*** 647-***-****
OBJECTIVE Friendly, Approachable, and Organized individual seeking a full/part time position to maintain customer satisfaction and contribute to company success.
ACHIEVEMENTS CPR Lifesaving Society (Certified) June 2017
Barista & Food Service Training (Certified) April 2017
Smart Serve (Certified) June 2018
EXPERIENCE
Sodexo, Deloitte Canada April, 2019 - Present
Guest Service Agent
Provided assistance to guest service agents with tasks, including helping guests, arranging transportation of luggage, and answering questions.
Checked supply and created inventory reports for supervising service agents.
Communicated information of immediate area, services, attractions, and events to guests
Answered phone calls and responded to e-mails promptly and knowledgeably, ensuring complete and accurate information
Arranged shuttle schedule on a daily basis, and informed guests of accurate times of arrival and departure.
Accepted mail and parcels, and organized them for guests to pick up.
Benchmark Hospitality, Deloitte Canada July, 2018 – April, 2019
Barista & Server
Exclusively serving Deloitte Canada employees, and VIP guests.
Maintain a professional relationship with fellow company employees, and Deloitte guests/employees.
Opening and closing the store within the set amount of time.
Maintaining cleanliness throughout the dining area and my work area.
Aroma Espresso Bar June, 2016 - 2018
Shift Supervisor
Write and proofread pay cheques for fellow employees.
Manage inventory control and storage.
Made sure employees under my supervision were working according to restaurant policies.
Coach and counsel employees towards improved performance.
Answer phone calls regarding customer inquiries about the operation hours, complaints, catering menu, or just the menu itself.
SKILLS & ABILITIES
Strong organization skills with proven ability to work effectively under minimum supervision to meet deadlines.
Ability to work with multi-line phones and Microsoft Office (Word, Excel, PowerPoint, etc.)
Proven ability to help people with special needs such as children, people with disability, elders, and pregnant women.
A ray of sunshine for the workplace.
Fluent in English and Filipino (Ilocano and Tagalog): written and spoken.
EDUCATION
Centennial College – Hospitality - Hotel Operations Management September 2018
Central Toronto Academy February, 2015 - June 20
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