SUMMARY:

Information Technology Professional with expertise in Business Analysis recognized for uniquely combining excellent written and oral communication skills along with strong technical knowledge to produce clear, concise project documentation. A well-organized project manager possessing strong liaison skills to effectively bridge communication gaps between non-technical business users as well as technical project development teams in order to keep project initiatives on track to a successful completion.

TECHNICAL SKILLS:

Agile Development: Atlassian JIRA v7.2.2; GIT / Bitbucket v4.9.1; Confluence v6.7.0

Content Management: SharePoint Online (NyceConnect), Dropbox, Trello, EMC Documentum

Database: MS SQL Server 2008 R2, Enterprise Data Warehouse/dataSmart, Oracle BI Discoverer Plus v11g, UNISYS Mapper, SQL Developer Version 2.1.1.64, Oracle, MS Access 2010, SQL Station, Rhapsody

Desktop Publishing: Document Sciences CompuSet and Visual CompuSet

Email Platform: PostmarkApp (REST: JSON)

Issue Tracking/Change Management: Azure DevOps/Microsoft Team Foundation Server (TFS); JIRA Issue Tracker v7.1.7, Mantis Bug Tracker v1.0.8, IBM Rational ClearQuest

Mainframe: Unisys Mapper, 3270 Emulation (TSO), Life70, PVCS Version Manager

Marketing: Omniture, Axure RP Pro 5.6

Medical: eClinicalWorks v7.5 Electronic Health Record (EHR)

Microsoft Office 2016: Word, Excel, PowerPoint, Outlook, Visio, Paint

O/S: Windows 8, Vista, XP, NT, 95, OS/MVS, OS

Payment, Identity, and Authentication: GIACT (SOAP: XML)

Programming Environments: .Java 8.0, Net Framework 4.5.2, XML, XSL, COBOL/370, Assembly Language, Quick Job, Basic

Project Management: MS Project, CA Clarity/Open Workbench, AtTask

Reporting: IBM Cognos, LogiXML, Crystal Reports, MS Access

Scanning: IBM FileNET Panagon Capture

SMS Platform: ToSMS (REST: XML); Twilio Programmable SMS (REST: JSON)

Testing: Mercury LoadRunner Version 9.0, Mercury Interactive Quick Test Professional Version 8.2

Workflow: IBM FileNet

CERTIFICATIONS & EDUCATION

Certified Scrum Master (CSM): 06/2018

M.B.A. 1995, Management Information Systems

L.I.U., C.W. POST CAMPUS, Old Brookville, NY

HOFSTRA UNIVERSITY, Hempstead, NY

Certificate, Computer Science Career Retraining, 1990, (2 year program)

ADELPHI UNIVERSITY, Garden City, NY

B.B.A. 1984, Business Management/Data Processing

NASSAU COMMUNITY COLLEGE, Garden City, NY

A.A.S 1982, Data Processing

EXPERIENCE

07/2018 to NEW YORK CITY DEPARTMENT OF BUILDINGS (DOB), Brooklyn, NY - Consultant

01/2019 Sr. Business Analyst

Created artifacts and deliverables such as Business Requirements Documents, User Stories (Gherkin scripting language), Process Flow Diagrams, Data Dictionaries, Security Matrix, Email Communication Matrix, and Functional Requirement Document for the intent of designing solutions for the public facing DOB NOW portal website (Cranes work type) as well as for the internal Microsoft Dynamics CRM filing approval workflow system.

Participated in meetings with both the Application Development team and the business team to facilitate the understanding, clarification, and implementation of sprint requirements.

Tested Sprint functions and features as they were deployed into the test environment in order to confirm that they fulfil the business requirements. Issues were logged into Azure DevOps.

Collaborated with the App Dev team to Document the Integration layer of the cranes system (BIS Legacy system data to the NYC DOB NOW Customer Portal as well as the internal CRM application (REST: JSON).

05/2017 to NEW YORK CITY EMPLOYEES’ RETIREMENT SYSTEM (NYCERS), Brooklyn, NY - Consultant

06/2018 Sr. Business Analyst (Business Analysis Unit)

Communicated effectively with Business Users to identify and their project needs by facilitating client requirement sessions.

Identified and documented current “As Is” system inefficiencies and shortcomings by performing Gap Analysis.

Authored User Stories (Jira) as well as Business Requirements documents (standard template in Confluence).

Depicted existing and new functionality through the creation of workflow, swim lane, cross-functional, data flow and process flow diagrams.

Created User Interface screen mockups via hand drawn wireframes, MS Paint, VB Prototypes, and Balsamic.

Tested project functions and features as they were deployed into the test environment in order to confirm that they fulfill the business requirements. Issues were logged into Jira.

Created test data, testing scenarios and authored QA acceptance test cases. Met with QA to clarify any requirements during the testing phase.

Possess a good understanding with regard to application programming, database and system design.

SharePoint Online (within MS Office 365) End User Perspective

oCreated Visio swim lane diagram of the NyceConnect New Directive creation and approval process.

oAssisted SharePoint developers with testing of the NyceConnect New Directive approval workflow.

Logged in as the following roles to validate the major workflow processes listed below: Legal Director; Division Directors (14 units); Deputy Executive Director; Executive Director.

Pre-directive (creation of draft) & Draft Approval cycle

Post-directive & Validation Form functionality

04/2015 to NEW YORK CITY EMPLOYEES’ RETIREMENT SYSTEM, Brooklyn, NY - Consultant

04/2017 Technical Analyst/Technical Writer (Distributed Systems Unit)

Attend and participate in technical design sessions with VB & Java developers.

Authored Functional Requirement Documents, Runbooks, Deployment Documents, Data Mapping Documents, Business Rule Documents, User Manuals and As-built/Technical Documents including: Web Services [MS Azure for SharePoint & Internal M/F to Distributed Side], API’s and Stored Procedures.

Collaborated with the App Dev team to Document the following initiatives: PostmarkApp (REST: JSON); ToSMS (REST: XML); Twilio Programmable SMS (REST: JSON); Agency HATS (SOAP: XML); GIACT Payment, Identity, and Authentication (SOAP: XML)

Performed Java and ASP.Net program analysis to clarify and document new or existing logic.

Gained understanding on how NYCERS legacy and web-based/distributed systems interface with each other.

Performed COBOL program rules extraction, data analysis and data mapping.

SQL Server 5.0 to SQL Server 2008 R2 Upgrade Project:

oProduced MS Project plan for the rollout of SQL upgrade within the development, integration and production environments.

oAuthored all supporting documentation.

05/2014 to SANEF ITS AMERICA, Port Washington, NY – Employee

04/2015 Business Analyst

Oregon Department of Transportation (ODOT), Salem OR - Road Usage Program (RUP): Assisted in conducting ODOT workshops and weekly meetings focusing on website design and other web processes such as Join the Program, Account, Contact Us, FAQ’s, and Email Correspondence. Participated in Agile sprint sessions with development partners IMS and Nexidi. Authored ODOT specification documents. Supported the PM by revising the requirement matrix and prepared a detailed test procedure document to address Phase I self-certification critical requirements and functions.

Reno PR-22 & PR-5, Puerto Rico: Assisted in creation of Requirement Traceability Matrix (RTM). Authored the Image Review, Toll System Overview, Reporting, IT Architecture, and Toll Point Supervision specification documents. Prepared test script documents for Image Review and Toll Point Supervision applications.

Port Mann Bridge, Vancouver BC: Assigned as a liaison between Port Mann Bridge technical team and PSquare Solutions off-site development team to coordinate Mantis and Jira issue tracking system issues and software releases. Authored PMH1, GEB, Hub and ICD Interoperability “As Built” documents.

Dartford Crossing, Dartford UK: Performed testing on the Dart Charge customer website. Authored Automated Correspondence and Print Partner Interface “As Built” documents.

05/2012 to NY CITY HUMAN RESOURCE ADMINISTRATION (HRA), Brooklyn, NY - Consultant

05/2014 Business Analyst

Conducted face-to-face as well as conference call fact-finding and requirements sessions with OCSE Sanctions and Central Court Services personnel.

Coordinated and led application development prototype/demo sessions with the OCSE Sanctions business stakeholders in order to further refine project requirements.

Generated current and future state workflows and conducted workflow review sessions.

Authored Business Requirement Documents for OCSE Sanctions: Return Appointment Letters, Administrative Return Appointment Letters, Domestic Violence Referral Letters; Central Court Services Sanctions: Salary Edits Specifications, Suppression of "Doc Only" Option (web based), Job Entry, Employer Update (web based). Created test plan matrix/test scripts for OCSE Sanctions and Business Link. Conducted testing on new applications documenting issues or deficiencies found for OCSE Sanctions and Business Link Job Match initiatives.

Updated assigned tasks on a bi-weekly basis with current status and percentage complete on the OCSE Sanctions master project plan.

06/2011 to BMW NORTH AMERICA, Woodcliff Lake, NJ - Consultant

08/2011 Business Analyst

Conducted analysis of BMW’s 300+ dealership websites and discovered that they employed 28 different web vendors to administer their sites.

Led fact-finding meetings with management for the Hours of Operation initiative to streamline and limit the use of multiple web vendors. Wrote Project Requirement Briefs containing proposed screen mockups and sent to dealership web vendors to provide estimates for the Hours of Operation initiative.

Wrote Project Requirement Briefs for Field Personnel, Labor Rate Update, and MINI Dealer Agreement Update.

Updated web URL’s on the CenterNet dealership application in order for the information to be displayed on the BMW Dealer Locator application. Tested the addition of Rolls-Royce brand within the 3270 mainframe environment.

Reformatted and revised verbiage for BMW and MINI Letter of Intent (LOI) legal documents in Enterprise Content Management (ECM) Documentum.

02/2011 to CABLEVISION, Bethpage, NY - Consultant

04/2011 Business Analyst/Project Manager

Led requirement gathering sessions with the Optimum Store, Optimum Rewards, and Optimum.net business marketing teams for new and existing web content enhancements.

Researched Shopping.com public API protocol and functions.

Participated in knowledge sharing sessions with outside partner Shopping.com and business marketing teams regarding the use public API access.

Authored Business Requirement documents for Shopping.com API Integration, Pricing Display Controls, and Single Sign-on initiatives.

A portion of this involved creating hand drawn wireframe mockups of screens that were eventually represented in MS Paint. Performed industry/market studies and competitive analyses pertaining to Single Sign-on (SSO) functionality, prepared findings documents, and presented to project stakeholders.

Content included SSO history, technical solutions, and listings of SSO providers. Led the QA testing and launch effort for the Espanol.Optimumrewards.com initiative. Authored user manuals for the internal Marketing CMA Tool as well as the administration portion of the Optimum West website.

02/2007 to NYC DEPT OF HEALTH & MENTAL HYGIENE, New York, NY - Employee

02/2009 Business Analyst/Project Manager

(PRISMS) Procurement, Inventory, and Shipping Management System project.

oParticipated in individual and focus group interviews to produce a Gap Analysis.

oAuthored a comprehensive Business Analysis document.

oResponsible for the entire external vendor selection process.

oResponsible for the entire RFP process for the PRISMS project.\

Created and maintained multiple project plans for all assigned projects.

EClinicalWorks (eCW) Electronic Health Record (EHR) project at the Rikers Island Correctional Facility is the first 24 by 7 clinical application implemented within the Agency.

oTasks included Follow-up, and issue resolution regarding Infrastructure, Interfaces, 24 by 7 Help Desk, QA Testing and Installation procedures.

OTHER PROFESSIONAL EXPERIENCE:

AUTO ONE INSURANCE, Melville, NY - Employee

Business Analyst

AXA FINANCIAL, INC. (formerly Equitable Life), New York, NY - Employee

Application Development Lead (Led a team of 6 app developers & 1 QA)

Application Developer Visual Basic

Technical Document Manager – Compliance Unit

Application Developer COBOL

REFERENCES: Available upon request.

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