Manager Technician

Hank Hartgraves

Address; *** *nd ST #*** Isleton Ca. 95641

Phone; 925-***-****

E-mail; **********@*****.***

Technical Expertise

Network Routing Equipment

CISCO Routers

CAT 5, 6 Crimping, Installation, Testing

Electronic Systems Repair, component level, Soldering

Ethernet (Gigabit Ethernet, Fast Ethernet)

Network Software/Protocols

Active Directory

SCCM

Network Analysis / Documentation

LAN/WAN Technologies

Routed Protocol (TCP/IP)

Implementation of DHCP, DNS, FTP

Implementation of Wi-Fi technologies (802.11a/b/g/n)

WEP, WPA (TKIP, AES)

Operating Systems

MS Server 2012, 2008, 2003, 2000

MS Small Business Server 2008, 2003, 2000

MS Windows Vista, XP, 2000, 98, 7, 8, 10

Server Applications

MS Exchange Server 2013, 2010, 2007, 2003

MS SharePoint

VMware

Trend Micro

Group Policy Management Console

SQL Server 2013, 2005, 2000

Veritas/Symantec Backup Exec

AWS

Keystroke POS

Microsoft CMS/RMS

Applications/Programming

Microsoft Expression

MS Office 2007 (Word, Excel, PowerPoint, Outlook, Visio, Publisher, Project)

MS Office 365

MS Office 2013, 2007, 2003, 2002, 2000, 97

Microsoft CMS/RMS

Keystroke POS

Adobe Photoshop

Adobe Dreamweaver

Service Now

Additional Skills

Technology Needs Assessment

Account Management

Project Management

Objective

IT has always been my passion, all the way back to Teletypes, Dumb Terminals and Acoustic Couplers. My objective is to continue with my passion. I always keep current by reading mass amounts of information including tech manuals, journals, and compliance standards. I also keep up with security protocols, issues and solutions.

Experience

2018 – 2018 Global Insight for Gymboree

POS Technician, L3 Tech Support

Used ServiceNow for ticketing.

Programmed Verifone Debit Pads using both VHQ and MX Downloader to ship to 940 stores, Phase 1

Supervised Field Technicians installing new touchscreen POS systems in all stores, Phase 2.

Entire replacement of phone systems, using Ring Central, migrated all stores from standard phones to VOIP system. Created daily lists of store installs with IPs and other technical data for my group.

2012 – 2015 Goodwill of San Francisco, Marin and San Mateo Countries

POS Systems Analyst, 22 Stores, 62 Lanes

Programmed Sale items, Color Tag Specials, SKUS, maintained three Databases across 22 stores, streamlined by merging into one DB. Touchscreen programming using Quik-Touch at the Distro Centers for printing merchandise tags. Repair and maintenance of registers and in-store servers, disaster recovery. 24/7 tech support for all stores. Consulted and configured on new store builds. Built configured and developed Mobile POS systems for “Pop-Up” stores for events like Levi Strauss, UCSF Earth Day, and the Marin JCC. Furthered use of Mobile system for intake of donations in order to speed processing and reduce paperwork. Key in upgrade of POS system from Keystroke to Microsoft CMS. Made system PCI-DSS3 compliant.

2009 – 2012 Paradiso Properties Danville, Ca

Technology Advisor/Web Designer/PC Technician

Advised on technology used in Property Management. Web Design for company, and repaired and configured PCs, Macs, and Servers. From Monitors, HDTV displays, Audio and data services used in the properties, to Servers and offsite data backup, they are my responsibility.

2006-2009 Ross Stores Inc. Pleasanton, CA

System Coordinator II – Service Desk – Service Support

Worked with Retail Stores, Corporate Office and Distribution Centers to document and resolve technical issues.

Developed and maintained Intranet Knowledge Base Web Site for Service Desk.

Helped in development of Disaster Recovery Plans in the event of a natural or man made disaster near the Corporate Offices. Developed tracking of hardware failures in stores so that the Company could anticipate failures and be proactive in prevention. Worked with Dell Servers and OpenManage software. Troubleshooting registers, printers, servers, markdown equipment, and Cisco Switches, networks, and PCs. Performed disaster recoveries of servers and PCs. Considered one the most technically knowledgeable person at the Service Desk.

1999-2006 Taicom International Inc. Fremont, CA

MIS/Account Executive – Product Design – Web Design

Managed, maintained and built NT4 network, 14 nodes.

Head of Information Services.

Supervise technical support operations.

Technical writer.

Maintain and update the company Web Site, (www.taicom.com).

Built, configured and repaired in-office workstations.

Worked with Companies like US Robotics and Conexant to establish V.BIS standards for 56k communication protocols.

Worked closely with Taiwan R&D to help develop future DSL and Wireless products and improvements for existing technologies.

1996-1999 Carmel Connections Inc. San Jose, CA

Computer Technician

Built, configured, installed, repaired, and maintained PC voicemail systems on DOS and NT platforms.

Technical support and repair of computer and voicemail systems.

Helped to train installers and dealers on our voicemail system.

1993-1996 Runco International Hayward, CA

Video Technician/Parts Manager/Web Designer/Receiving Manager

Repaired projection video systems at component level.

Tech support down to component level.

Responsible for shipping/receiving and purchasing of all parts.

Designed the first web site for Runco, also helped develop the second site.

Helped them to integrate PC compatibility into their existing video technology.

Network management. Converted their network from Mac to PC.

Design and implemented RMA and buying procedures that resulted in a net savings of over a half million dollars in the first yneed

1989-1993 BizMart San Leandro, CA

Computer Sales Manager/Technician

Responsible for scheduling, ordering and inventory.

In-house tech. repairing both Macs and PCs.

Developed relationships with software and hardware vendors

Counseled customers and end-users on care, upgrades, and software needs.

Education

Chabot College/Las Positas College

Attended for one year. Passed all classes including Networking Windows 2000.

My computer experience is primarily self-taught. I have been using computers for about 40 years. I am certified by BrainBench as a computer technician, I also hold other certifications with them, including Network Administration, Windows 2000 Server Administration and Windows 98.

Interests;

Music, science, astronomy, M-Theory, inverse phase theory, physics, camping, hiking, computers, swimming and horseback riding..

Professional References

Bhawin Mistry

Phone: 925-***-****

Daniel Koledin

1316 Portland Ave

Albany, Ca 94706

Phone: 415-***-****

Kelly Zugnoni

2922 Euclid Av

Concord, Ca 94519

Phone: 916-***-****

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