Reynaldo Arteaga

**** ****** ***** ** **********, AL 35242 205-***-**** ac86df@r.postjobfree.com

Professional Summary

Management professional with a broad-based background in sales/marketing, business development, personnel management, client services, and operations. Creative and skilled analyst with strong leadership abilities, excellent communication and people skills. Highly motivated to outperform the competition; consistently set and achieved personal goals above corporate expectations.

Professional Experience

Daxko LLC 2015-present

Senior Account Executive- Birmingham, AL

Responsible for working with nonprofit, membership-centric organizations. Leveraging industry- leading enterprise resource planning (ERP) and customer relationship management (CRM) technology to drive overall membership engagement from start to finish and aligning the right suite of products and services to create the best solution for their needs.

Acquire and develop relationships with prospective clients

Recognize their strategic goals and identify challenges in order to understand their business needs.

Offer a consultative approach that demonstrates how Daxko’s solutions can help them overcome their obstacles and meet their goals.

Negotiate and close. Create value and deliver meaningful proposals to clients.

Interact with C-Levels through prospecting, conferences and onsite presentations.

50-75% travel.

Meet or exceed assigned sales revenue goals.

Provide accurate forecasting, hit or exceed activity goals for prospecting, and keep updated SalesForce records around opportunities and pipeline. Senior Account Executive – current

- Top ARR and Top Performing Rep in 2017 at 107% of Plan

- Winner of Multiple Champion's Circle Awards and Top Executive of the Quarter

- Achievers Club Winner (Annual Recognition Award)

- Generated over $6.750 million in ARR sales value in 2017 Account Executive– 6 months

- Top ARR and Top Performing Rep at a 114% of Plan

- Winner of Multiple Champion Circle Awards and Top Executive of the Quarter

- Pinnacle Award Winner (Awarded to Top Salesperson of the Year) Trinexum Specialist – 1yr and 3 months

- Top Performing Rep in 2015 at 122% of Plan

- Winner of Champion's Circle Awards and Top Executive of the Quarter Windstream Enterprise 2013-2015

Senior Account Executive- Birmingham, AL

Responsible for being a self-motivated team leader with a successful track record and the ability to identify, build, and manage enterprise level client partnerships. Possess the ability to meet and consult with C-level executives to develop and implement effective, enterprise-wide telecommunication strategies and solutions, and promote new technology and recognize changing client needs to enable business growth and development.

Provided sales to new customers by advising on new essential products; collaborating with customer on future business needs and desired production; and establishing executive engagement on new product lines

Acquired new business by prospecting key customers in the area; communicating with customer and internal sales team (for example, Account Management, Channel); determining key sales qualifications for establishing strategy; and leveraging referral partners to establish new customer relations

Developed partner sales process by establishing relations with partners in the area; presenting innovative approaches to solution-oriented product lines; and designing streamline processes for sale closures

Conducted customer qualification analysis by analyzing market sales data; researching customer business model/vertical specific business approach; assessing the needs of each unique customer; and leveraging marketing materials and information (solutions, business cases)

Build relationships with new customers by listening to customer demand; introducing company brand; learning customer business; establishing a mutual product platform; and influencing key customer business initiatives with relevant product information

Followed the structured sales process by submitting activity and results reports; collaborating with the market sales team; presenting prospect methodology; managing sales progress through Salesforce; and organizing sales material, processes, and order entry

- Achieved 125% at Plan

- Multiple years above 100% of quota plan

- Multiple Club 100 and 300 winner for achieving monthly and quarterly quota XEROX CORPORATION 2010- 2013

Services and Solutions Executive- Birmingham, AL

Dedicated to net new sales acquisitions and established account management with lead engagement across all business lines. Tasked with territory development with a majority emphasis in public sector, medical and K-12/K-16 vertical markets.

Responsible for managing the entire sales cycle with accountability to engage specialist team members

Aggressive and active in competitive accounts, knowledgeable regarding competition and industry trends

Able to identify, articulate, and implement products, solutions, and services to customer requirements

Articulate and position full spectrum of Xerox products, services, and solutions to key departmental decision makers

Develop and implement business plan for client base to identify, sell, and support incremental value added services and/or products in existing Xerox accounts

Responsible for proposing and closing engagements that will achieve total revenue growth (sale and annuity), profit, and customer satisfaction plans

Monitor and evaluate Account Team progress to ensure achievement of revenue and profit targets

Advanced Office Systems 2008- 2010

Regional Manager-Central LA

Responsible for professionally developing a sales team of direct reports and assist them in career planning. Directed and managed sales activities and performance for the region. Tasked with achieving targeted business results as defined by area quotas. Leveraged the customer base and directed the expansion of AOS services across business lines with emphasis on Production and Print Fleet Management.

Responsible for meeting and exceeding budgeted sales revenue, gross profit, unit placement, expense and equipment contributions projections while maintaining teamwork and the highest level of customer service.

Planned, coached, trained, advised, and reviewed with individual sales/service staff and their progress in achieving individual and team revenue targets and assist them in their career planning, training and growth.

Account Planning sessions, territory reviews, RAPs, and GOAL Setting.

Responsible for Profit and Loss and local marketing campaigns

Managed day-to-day employee relations' issues.

Facilitated a team-based, inclusive work environment to promote sales across the business line and drive employee and customer retention.

Engaged in strategic account planning with key customer accounts.

Built Tier 2/3-account structure and territories for sales representatives.

Assisted in the recruiting, interviewing, and hiring of sales representatives.

Work with customer and appropriate internal staff to resolve customer issues and complaints.

Participates in fiscal year business planning.

Facilitate communication and cooperation between team and Area.

Performs other duties as assigned

IKON Office Systems, Inc. 2005- 2008

Major Account Executive

Dedicated to selected accounts with the responsibility to increase market share. Integrated solutions across all business lines.

Supplied product information to selected customers in an assigned territory and/or arranged for business analyses of customer's business communication requirements and developed benchmark demonstrations, proposals and value propositions that exceeded customers' requirements resulting in the development of new customers and retention of existing accounts by applying a consultative approach to Fortune 1000 contacts/ customers.

Organized and implemented post-sale delivery and implementation of IKON solutions at customer locations. Acted as primary point of contact for all sales paperwork.

Proactively developed new customer contacts, reviewed leads, participated in customers' business communication planning and delivered IKON solutions' proposals as prescribed by sales management.

Met or exceeded revenue and gross profit expectations.

Planned and consulted within a team-based work environment to coordinate activity.

Promoted products and represented company at off-site customer meetings.

Maintained records of all account activity within sales database.

Identified contacts in accounts and conducted strategic calls.

Served as first line of contact with customers.

Performed other duties as assigned.

Production Systems Specialist/Color – 6 months

(placed 12 production pieces within 2 month span)

Account Executive III – 4 months

Account Executive II – 14 months (top eight sales executive in region marketplace) Phantom Screens Distributor 2000- 2005

Owner/Consultant

Oversaw daily operations with full responsibility of P&L, new product development, staffing, employee training, and vendor acquisitions. Developed and established new product territory for retractable screen manufacturer in the Southeast (Alabama, Louisiana, Mississippi, Florida panhandle)

Responsible for day to day activities involved with running a small business, outside sales, industrial trade shows, vendor acquisitions, big box sales programs

Successfully implemented new company policy with regards to billing, collections and product tracking

Re-evaluated and revamped company product lines too allow for profitability increase of

$350,000 within first year of operation

Developed a company product manual for vendors and clients

Developed company wide training program for vendors and responsible for new product implementation within our Southeast branch locations

Responsible for commercial and retail sales quotas, weekly staff meetings, industrial trade shows

Established marketing strategies, dealer and installation training programs

Liaison to architects, contractors and interior designers with product placement and customer relations

Assisted in establishing three new distributors for the Southeast (Alabama, Florida and Mississippi)

SITEL Corporation 1999 - 2000

Facility Manager

Reorganized and coordinated all operational activities of an outbound call center facility. Responsible for 100% of staff development/retention, budget forecasting, customer service levels, client management, quality assurance, product training and performance goals.

Increased employee staffing levels from 250 to 400 within 6 months of operation

Client recognition for increase of billable hours from 78% of goal to 95%

Reorganization of quality assurance department with regards to employee accountability on client quality standards

Developed new tracking reports for billable hours, client goals, retention, and call quality for sales managers and training department.

Established weekly and monthly incentive programs for marketing representatives and sales teams based on performance, attendance, and billable hours

Responsible for start-up of the Wells Fargo Business to Business Canadian program. Project exceeded expectations by 200% which resulted in 5 future programs for our division.

West Telemarketing Corporation 1995 - 1999

Director, Site Operations

Proactively directed the activities of the call center by placing the highest priority on performance goals, marketing representative training, problem resolution, leadership and weekly status meetings. Responsible for budget administration, enforcement of company policies and procedures, including employee development and enhancing interfacing procedures with other departments

Managed 450 service representatives and 28 manager/support staff with an average call volume of 40,000 customer-service calls per day

Developed call center start-up plans in regards to center time lines, management training programs, employee staffing goals, human resources, and client services. Responsible for the start- up of two outbound call centers, (one Bilingual), and assisted in a third within a two year period.

Recognized by client services for the successful start up of the Allstate bilingual insurance program in which we assisted in coordinating translation of scripts, recruiting bilingual insurance agents and exceeding performance goals the first 6 months of the project by 175%

Recognized by client services for exceeding performance goals above all other vendors on the ADP Business to Business program

Managed Fortune 500 company programs with revenue of 12 to 15 million a year (ATT, West, Sears, Allstate, Fingerhut, ADP, JC Penny, Sprint, Erickson, Capitol One) Branch Manager – 8 months

Assistant Branch Manager – 4 months

Sales Manager – 11 months

Education

University of Texas at Brownsville Major: Finance, Minor: Management Skills

PC/Mac applications, Sales Chain, On-Target, Oracle, Peachtree, Salesforce Languages

Spanish

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