Sales Customer Service

NICOLE BUSINO

*** **** ******* ** ***** RICA GA *0801 · 727-***-****

***********@*****.***

To excel in each and every business opportunity, growing both individually and with the company.

EXPERIENCE

06/2017 – 02/2019

TELESALES, VERIZON WIRELESS

● Listening to customer’s needs and making appropriate recommendations

● Promoting Verizon’s products and services

● Upselling accessories, insurance, and in home options

● Communicating the value of all offering’s

● Renewing existing customer’s device payment plans

● Establishing commitments from new customers

● Consistently ranking top 10% in a pool of 2,000 reps

● Following up with customers if and when necessary 01/2015 – 06-2017

DEBT COLLECTER, SMS

● RESPONSIBILITIES

● Consistently exceeding monthly sales goals

● Searching files to insure proper entry of all data into systems

● Consistently working 500+ accounts per week

● Updating files to reflect all information in the database

● Taking inbound calls and making outbound calls – Primary focus outbound w a goal average of working 100 accounts per day

● Explaining dispute process if necessary

● Applying working knowledge of sales and communication skills to be as efficie as possible in the collection process

● Processing payments via debit, credit, or ACH

● Printing and mailing release letters once the debt is satisfied

● Obtaining proper credit card authorization forms for any accounts over $1,00

● Making outbound follow up calls on broken promises to pay

● Running necessary social and address searches when no good contact number available

● Process required paperwork associated with completion of debt

● Collected over $300,000 for the company in 2016

01/2010 – 01/2015

TELEMARKETER, XANTHUS FINANCIAL

● Taking inbound calls from prospective new clients

● Explaining the consolidation process

● Asking probing questions to qualify the customer

● Making out bound calls to prospect new business when the lines are not busy

● Average goal of at least 100 calls per day

● Assisting the customer signing up for the consolidation if interested

● Running proper searches on NSLDS.gov to insure proper inclusion of all loans

● Mailing out proper documents to be signed and returned

● Following up with the underwriters for up to 6 months to insure proper completion of the consolidation, responsible for all accuracy

● Exceeded sales goals on a monthly basis – always in the top 5% Summary:

Experienced customer service rep, salesman, and account executive Knowledge of automatic dialer systems, data entry, and coordinating client databases Knowledge of scouting out new clients with limited resources Knowledge of FDA regulations as it pertains to Debt collection and Student Loan consolidation Knowledge of the deregulation industry as it pertains to the open commodity market Knowledge of effective communication skills i.e. matching the person’s tone, asking probing questions

Knowledge of sales techniques

Goal oriented

Continued completion of Quality Assurance assessments at or above required percentile Use of phone systems, and multiple system software databases simultaneously Able to read and follow flow charts

Knowledge of MS Word, MS Excel, MS Outlook, MS PowerPoint Types 75 WPM

Logical thinker. Very creative and solution oriented Good Interpersonal Relations skills.

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