Customer Service Sales

Tim Gordon

***** ***** **., *****, ** *****

Cell 904-***-****

OBJECTIVE

*Seeking a challenging position within a dynamic organization where my background and

experience will be valuable in providing opportunities for professional development and to

contribute to the success of the company.

SUMMARY OF CAPABILITIES

* Detail oriented, persistent and flexible in work habits.

* Excellent analytical skills. Able to function well when solving complex problems.

* Perform well in a high energy and time sensitive environment.

* Committed to providing quality customer service.

* Resourceful and assertive in making sound business decisions.

* Exceptional verbal and written communication skills.

EXPERIENCE

Real Estate Sales Associate

Tampa, FL 11/15-11/17

JPMorgan Chase, Jacksonville, FL 07/11 – 06/15

Assistant Vice President- Default Resolution

*Managed a department of 40 team members

*Experience in successfully leading the team through change

*Responsible for managing risk on a multi-million dollar pipeline

*Successfully transitioned responsibilities from a 3rd party vendor reducing costs and

improving efficiency

*Oversight in resolving complex contested/litigated foreclosures

*Oversight in resolving title defects

*Successfully managed multiple projects to reduce/eliminate risk to the bank

*Identified process gaps and worked with multiple lines of businesses to implement a more

robust process flow.

*Responsible for creating, delivering, and implementation of all policies and procedures in

accordance with State, Federal, and Investor guidelines for contested/litigated foreclosures

Lender Processing Services, Jacksonville, FL 01/09 - 07/11

Supervisor-Contested/Litigation Management

*Daily communication with Clients and Foreclosure attorneys regarding litigated foreclosures

*Daily audit of the team’s productivity and quality standards on their files

*Provide timely updates and procedural changes to the team, Client, and Attorney

*Responsible for providing training and mentoring for a team of 11 people

*Successful in achieving daily and monthly benchmarks with high marks in quality and

Quantity

CORPORATE TRAINING & PROFESSIONAL.

AFFLICATIONS

* Assertiveness training for Managers

* Mortgage Banker Association correspondence courses. (Loan Servicing, Origination, Mortgage

Banking)

* US Army Combat Veteran

*Cohen-Brown’s managing by Leadership.

* Interaction Management Techniques

* Real Estate Sales Associate License

*Pinellas Board of Realtors

*Pasco County Community Development Realtor Training/Certified

**BUSINESS AND PERSONAL REFERENCES PROVIDED UPON**

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