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Sales Representative

Location:
New Richmond, Wisconsin, United States
Posted:
April 24, 2019

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Resume:

Professional Summary

Skills

Experience

Jeff Fields

*** **** ****, *****, ** 55303

Home: 651-***-**** - ac869y@r.postjobfree.com

High-performing, strategic-thinking professional with more than twenty-five years' experience in sales, consumer electronics, retail, and call center sectors. Highly skilled at relationship building with clients and across organizations and teams; exceptional writing, presenting, and interpersonal communication skills. Adept at assessing needs, generating options, and implementing solutions in collaboration with clients and employees. Experienced at managing projects from the requirements gathering/needs identification phase through to completion.

Customer and Personal

Service

Active Listening

Time Management Service Orientation

Coordination Negotiation

Persuasion Sales and Marketing

06/2017 to Current Technical Service Coodinator

Stone Machinery Inc - Saint Paul, MN

Schedule all functions of customer service operations, Responsible for all functions which include service installations, service and training, and showroom demonstrations and events.

Provide full support to the service staff with tooling, inventory, order and maintain all instruments both in the field and at office shop. Developed inventory management controlling all processes from parts ordering through install.

Maintain supervisory duties of Application Engineering. This includes day to day schedule and service visit tracking.

Schedule quarterly service meetings.

02/2016 to 06/2017 Retirement Call Center Specialist Alerus Retirement and Benefits - Arden Hills, MN

Understand and clearly communicate basic provisions of plan documents, adoption agreements and loan policies to clients and participants.

Provides training and assistance to callers with the transactional use of the Alerus website.

Handles exchange of information, technical questions, and client concerns confidentially and independently.

Responds to telephone requests and provides information to participants regarding plan specific provisions, IRS and Department of Labor regulations surrounding retirement plans, contributions, distributions, vesting, fund transfers, reallocations and investment election changes.

05/2015 to 02/2016 Operations Manager

Heartland Supply, Inc - Prior Lake, MN

Prospect and grow new accounts via cold calling.

Maintain and service established account base via telephone communication.

Assist with on-boarding of new employees.

Maintained all human resource files of employees.

Provide assistance with sourcing of new parts and maintained inventory parts catalog.

Interfaced with all parts vendors, parts department managers and dealership account personnel.

04/2014 to 05/2015 Field Sales Manager

20/20 Companies - Blaine, MN

Responsible for driving business through key customer relationships with all territory accounts, customer sales management and in-store representative teams.

Training and development of customer sales representative teams. Partners with national carrier store management to increase sales production and expected results.

Attends key national and regional trade shows where needed. Works closely with national carrier regional managers to assure successful roll out of sales programs.

Maintains budgets and expenses to expected levels and guidelines. Education

04/2005 to 04/2014 Operations Manager

Heartland Supply, Inc. - New Hope, MN

Prospect and grow new accounts via cold calling.

Maintain and service established account base via telephone communication.

Assist with on-boarding of new employees.

Maintained all human resource files of employees.

Provide assistance with sourcing of new parts and maintained inventory parts catalog.

Interfaced with all parts vendors, parts department managers and dealership account personnel.

08/1999 to 04/2005 Senior Call Center Technician/Vendor Relations Target Corporation - Minneapolis, MN

Field calls from all operating companies of Target Corporation for building maintenance and repair needs.

Interfaced with all building, store field teams, and store management personnel to create and maintain functional working relationships.

Played key role in development of initial call center expansion plan and store rollout process.

Key contact for vendor relations with all current and prospective contractors.

11/1997 to 08/1999 COBRA/Retirement and Benefits Technician Target Corporation - Minneapolis, MN

Managed all aspects of employee's COBRA benefits.

Triaged incoming calls from executive and store team member regarding COBRA and benefit issues.

Educated employees and enforced all federal regulations regarding COBRA benefits.

Assisted employees in annual benefits open enrollment. 05/1984 Bachelor of Science: Business Administration University of Wisconsin-Stout - Menomonie, WI



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