To work with a progressive organization involved in business consulting, design and development of software applications, where I can demonstrate my quality assurance, business analysis and technical skills to achieve organizational objectives with respect to time, quality and customer relationships and enhance my own productivity skills at the same time.
Quality Assurance Engineer October 2009 – Present
Indigo Slate Inc., Bellevue, Washington
Review functional required document and create test plan document.
Participate in initial requirements gathering meetings and help BA/PMs to create BRD when needed.
Writing test cases based on functional specification or user stories.
Create and reviewing test cases and test plans using JIRA/Team Foundation Server.
Work closely with project managers and release mangers and other technical team members to create detailed test plans.
Collaborate with clients, business analysts, and developers for complete understanding of requirements to ensure complete coverage of testing.
Generate documentation and release notes.
Run automation testing scripts and execute test plans.
Log bugs and document issues discovered during testing.
Interact with developers and/or clients to resolve issues discovered during testing.
Ensuring that bug reports are clearly communicated to the team and addressed in a timely, thorough, and satisfactory manner.
Setup test environments as needed for various projects.
Support and customization as per requirement in Microsoft Teams/SharePoint.
Managing internal projects and coordinating with program managers.
Supporting project leads with project management roles and responsibilities.
oCreate release management checklist.
oCreate release management document at end of each sprint.
oPackage final release management documents.
Supporting management and project managers.
oGenerating reports from raw data using Excel for internal and external projects.
oOrganizing and analyzing data using pivot tables and pivot charts in Excel.
Customizing and developing bespoke solutions using SharePoint 2010/2013.
oCustomizing list-based forms using InfoPath.
oReporting using Excel Services.
oGenerating dynamic graphs using Excel Services REST API.
Unix System Administrator January 2007 – April 2007
ADP, Ann Arbor, MI (Contract: Galaxy Software Solutions Inc., Canton, MI)
Maintaining, troubleshooting, and performance tuning of 500+ servers of Sun Solaris, AIX and HP-UX systems.
Installed patches to running software packages.
Monitored system performance and performed kernel tuning to enhance the system performance.
Utilized ADP ticketing system to track problem reporting, escalation and resolution.
Solved daily turnover queue cases including moving the services from staging to production, services migration from one server to another, modifying and updating the automated scripts, evaluating the modifications and verifying successful startup of services on the client side.
Performed disk and file system management through Veritas Volume Manager and by troubleshooting Veritas Clustered Servers.
Administered back up management, following ADP’s recovery policies.
Installed Oracle, Java patches; troubleshot, created and modified application related objects; created profiles, users and roles and maintained system security.
Allocated system storage and planning future storage requirements, working with SAN team for verifying LUNs added; managed SAN connectivity and network availability issues.
Troubleshot day-to-day system problems, client and user problems.
Environment: Solaris, Linux, AIX, HP-UX, Sun Fire 4800/3800/E10K/E15K/V480 Servers, Sun Enterprise 450/420R/250 Servers, Ultra Enterprise 2/1 Servers, IBM RS 6000, pSeries, HP9000 K/L/N class servers
Technical Assistant (Intern)
March 2002 – July 2002
Sys Tech International, Ann Arbor, MI
Tested and debugged OBD switch program for vehicles.
Performed run-time error correction and testing.
Used Microsoft Excel worksheets for reporting and data collection.
Utilized ODBC connections to the database, SQL Server 2000 management tools and OSQL.
Secured the site with SSL, configured www and FTP site for the purpose of downloading device drivers.
Implementing web forms and creating online store retrieving data by using ADO.NET, with SQL Server 2000 in the backend.
Used SQL Statements, advanced search capabilities using data binding; used sessions, cookies for the development of checkout process for identifying the products and the type of user.
Installed and configured the software and hardware.
RELEVANT EXPERIENCE & SKILLS
Experience juggling multiple high-value projects across different teams.
Experience collaborating vertically with stakeholders: from senior executives, directors to front-end developers, senior developers, designers and DBAs.
Expert in using MS Office applications (MS Word, MS Excel, MS Access, MS Power Point, MS Project) for creating reports.
Created test cases, test plans and participated in systems and user acceptance testing (UAT).
Analytical, methodical, and resourceful approach to problem solving, identifying and documenting root causes and corrective actions to meet short- and long-term business and system requirements.
Project Management, project planning, allocating resources, managing timelines, sharing status updates with client etc.
Excellent written and verbal communication skills with experience in conducting status meeting and client / business interactions.
Experienced in creating Gantt charts and various other reports from MS Project.
Experienced in creating Help documents and User Manuals.
Identify and resolve issues and conflicts within and among project teams.
Good communication, teamwork, leadership and collaboration skills.
Developed quality assurance, version control, defect prevention and organizational skills.
Experience of collaborating with remote teams and getting the required work done in timely manner.
Logging bugs in TFS/JIRA and accomplish bug resolution service level agreement (SLAs) with customer.
Experience in LOB applications such as TFS and MS Project.
Developed writing skills for technical documents and functional specifications.
Master of Science in Information Systems 2009
Walsh College, Troy, MI
Bachelor of Science in Business Information Technology 2006
Walsh College, Troy, MI
Associate of Science in Computer Information Systems 2003
Schoolcraft College, Livonia, MI
Software Test Engineer Certificate.
Hubbell Premise Wiring Training Program.
Diploma in Application Software Engineering.
One Year Diploma in AC and Refrigeration.
MS SQL Server, MySQL, MS Access, Oracle
Adobe Page Maker, Photoshop
MS Visual Studio, Dreamweaver, and Front Page
Team Foundation Server, JIRA
DOS, Windows, Linux, UNIX
UML, Object-Oriented Design & Analysis, ER-Diagrams