Yelitza Ramos

*** ********** ***** ***** – Greenville, SC 29617

Tel. 864-***-****

ac869g@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Polished, bilingual professional customer service representative offering; proven experience providing customer support in busy call center environments for insurance industry employer. Commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship and partnership-building skills -- listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes. Highly skilled in providing information regarding products and services of the company. In-depth knowledge of taking orders, compute charges, and administer payments. Hands-on experience in reviewing, updating or making changes to customer accounts. Able to handle returns and complaints effectively. Demonstrated ability to record details of client contacts and service history. Proven ability to determine answers and solutions quickly. Special talent for handling irate and angry customers.

WORK EXPERIENCE

05/2018 – Present / Greenville Mental Health Center / 124 Mallard St., Greenville, SC

Administrative Specialist II

Perform tasks as receptionist and scheduler. Responsible of making patient appointments, receiving walk in patients and gathering their information, handling insurance documentation and managing front desk operations.

01/2018 – 04/2018 / World Acceptance Corporation / 108 Frederick St., Greenville, SC

Collection Representative

Responsible for the follow-up and collection of large portfolio of customer accounts. Conduct Customer Service calls to collect payment for overdue bills, loans, or other payments according to department goals. Payment postings.

06/2017 – 11/2017 / AAFES Exchange / Fort Buchanan, Guaynabo, PR

Customer Service Representative/Cashier

Greet customers, cashier responsibilities, receive merchandise, perform inventory for the store.

07/2016 – 05/2017 / Link Activ / Guaynabo, PR

Customer Service Representative

Inbound and outbound call handling. Provide Triple S Health Insurance information to insurers and providers regarding the benefits in their policy coverage.

09/2010 – 10/2013 / Vaca Brava Restaurant / Barranquitas, PR

Front Desk & Cashier

Welcome customers to the restaurant, take them to their table and offer menus. Cashier and customer service responsibilities at the souvenir’s shop.

EDUCATION

ICPR JUNIOR COLLEGE / Hato Rey, PR

9/2013 – 11/2016 / Sonography Technician

EMILIO R. DELGADO HIGH SCHOOL

Corozal, PR / 2008 – 2011 / High School Diploma / Hotels Administration Course

NATIONAL UNIVERSITY COLLEGE

Bayamon, PR / 8/2011 – 6/2013 / Nursing

SKILLS

Bilingual English & Spanish, excellent fluency both verbal and written, Proficient in Microsoft Office programs Word, Excel, PowerPoint, Outlook, Medicaid Portal, EMR, ICD-9 and ICD-10.