RYANNA TOKI

**** **** ******** ***. **** Lake City, UT. 84104

Cell 385-***-**** ac868v@r.postjobfree.com ac868v@r.postjobfree.com

OBJECTIVE

A Determined & invaluable employee with a diverse background of professional experience. Seeking a part time/full time working from home positions.

SKILLS PROFILE

Dynamic leadership skills, delegates tasks effectively.

Extremely capable of working in an independent or team environment. Productive in high stress work environments.

Strong analytical skills with the ability to develop innovative tactics to solve problems.

Excellent oral, written and training communication skills.

Outstanding guest relations skills; always go above and beyond expectations to make experience is memorable.

Highly motivated with a resilient work ethic.

Extremely organized with attention to detail and ability to multi-task.

Extensive computer literate, particularly in excel spreadsheets, word processor, power point and extensive Internet skills with navigating and multi-tasking.

EMPOYMENT HISTORY

Center for Excellence in Higher Education-Admission Consultant

August 2016-Current Employee 2019 (Promoted)

Murray, Utah

Call center environment handling Inbound/Outbound calls to assist prospective students in furthering education Online.

Building rapport in calls to build trust.

Enroll up to 6 students every month into online program of interest.

Assisting in Financial Aid, FAFSA applications and financial aid planners.

Collect personal documentation (ID, SSC and Diploma)

Knowledgeable in systems used in the Call Center (Five9, Velocify, etc.)

Getting students and maintain support at least 2 months into start date.

Program specialist and consulting with students on benefits as well.

Center for Excellence in Higher Education-Admission Assistant

August 2016-Current Employee

Murray, Utah

Call center environment handling Inbound/Outbound calls to assist prospective students in furthering education.

Building rapport in calls to build trust.

Providing information for potential students on benefits, scholarships and programs.

Following up with potential students and confirming appointments to further educational process.

Setting appointments for Admission Consultants at preferred campus.

Knowledgeable in systems used in the Call Center (Five9, Velocify, etc.)

Accomplishments With-in Company

Team “go to” person for help and any overall concerns in the Call Center.

Call Center “go to” person for Hiring process and Initial Y-Jacking experience.

Motivational Teams Lead- Encouraging others & using creativity to create and set up activities to motivate agents.

Top Performer in the Call Center for several months within 1st year.

Top “Referral” agent in the Call Center for several months within 1st year.

“High Five” Top agent for Metrics consecutively within 1st year.

G2-Alaska Airlines

May.2015-August.2016

Salt Lake City Airport

Greeting passengers and assisting in travel itineraries

Dealing with hundreds of passengers for flight-High Intensity Customer Service

Checking in special passengers such as Unaccompanied minors, Pets, Handicapped/Wheelchair, Federal Law Agents, Sick, International Flights and Rebooking.

Checked in 50 -100 lbs.

Assisting passengers on kiosk machine.

Customer Service, Low Book Sales Inc.

Dec. 2009-Jan. 2013

Salt Lake City, Utah

Call Center Environment with high incoming and outgoing call volume.

Navigating an enormous amount of websites and spreadsheets while serving the Customer over the phone. Responsibilities varied from Auto Service, Warranties and Financing information.

Worked directly with Sales Person as well to provide excellent experience for the customers in the Car Dealership.

H&R Block

Jan.2004-April.2007

Sacramento, California

Receptionist front desk-Customer service

Incoming and outgoing calls

Assisting in federal income taxes forms

Filing W-2's and I-90's

Handling large amounts of checks

Communication with the IRS verifying identity and status of tax returns.

VOLUNTEER EXPERIENCE

2 years-Currently in the Young Women Presidency in the LDS church. I work with ages 12-18.

2 years-Young Single Adult Gospel Teacher & Sports Director in the LDS church. Working with ages 18-30.

2 years-Sunday School Teacher 12-18 years old

EDUCATION

Sheldon High School-2003

SLCC-2013

Stringham Real Estate-2016

LDSBC Entrepreneurship Certificate-2016

LDSBC Finance Certificate-2016

REFERENCES

Sheri Swenson- East High Counselor-801-***-****

Misiona Uluave- American Airlines Agent-801-***-****

Nau Masiva- Registered Nurse-801-***-****

Michelle Sayre-American Cruise Lines-Current Employee

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