Customer Service Office

Professional Profile

Dedicated Customer Service/Account Representative with experience across various platforms such as banking, major retail markets and international logistics companies providing customer support and team management. Self-motivated professional offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with extensive bookkeeping and clerical knowledge.

Professional Highlights

Software

Proficiency in E-Automate

Digital Client Acquisition

Business Recovery & sustainability

Product Management

10-key calculator

Data Processing

Complex Problem Solving

Process Development

Strategic Planning

Human Resources Information Systems

Strong Communication Skills

Spreadsheet Development

Fluent in sign language communication

Experience

Employee Orders Specialist - Aureon HR, West Des Moines, IA

11/2017 – Current

Perform system upkeep & maintenance of all child support & garnishment orders within HRIS. Complete ongoing information requests from external and internal inquiries. Communicate effectively with all levels of management. Establish & conduct regular audit processes to ensure accuracy and recommend process improvements/efficiencies. Work closely with government agencies, legal entities & internal personnel to resolve issues. Prep weekly garnishment payments & handle all payment inquiries.

Payroll Specialist - Aureon HR, West Des Moines, IA

01/2016 – 11/2017

Processed payrolls for 170+ employees accurately and efficiently for over a year singlehandedly. Enhanced efficiency of payroll process 50% through implementation of time effective automated processing techniques. Reconcile and confirm the accuracy of the payroll data.

Fraud Specialist I – ITS, Inc. Johnston, IA

03/2015 – 11/2015

Perform case management according to established procedures in order to protect participants account and minimize the adverse financial risk to our financial institutions. Make outbound and take inbound calls from customers. Adhere to HIPPA regulations to protect customers and company. Enable participants to limit their fraud exposure on their debit card services in a cost-efficient manner.

Product Specialist – FedEx Office, Bloomington, MN

11/2012– 03/2015

Provide technical assistance to team members in their assigned job duties. Monitor and report job status to customers on regular basis. Maintain production documentations and generate routine ad-hoc reports. Reported and consolidated company financial performance. Calculated, prepared, issued bills, invoices and account statements according to established procedures.

Receiving Loan Document/Operational Clerk – Wells Fargo Home Mortgage, Eagan, MN

05/2010 – 11/2012

Gather information and tracked each file from pre-approval to closing. Input loan information into the system for processing. Responsible for ensuring loan documentation is accurate, verified and complies with company policy. Assured that income credit appraisal and title insurance was submitted to underwriting.

Sort Supervisor – United Parcel Service, Oskaloosa, IA

04/2008 – 10/2010

Oversee customer service, productivity, quality, freight handling, claims prevention, load average and safety, pick-up, delivery and road dispatch activities. Managed and scheduled staff for daily assignments. Responsible for all loss prevention and defect packaging. Comply with all safety standards required by the company and state regulations. Coordinate with central dispatch to efficiently move freight.

Accounts Receivable – Walmart Corporation, Oskaloosa, IA

04/2006 – 03/2008

Utilized computerized accounting software to generate statements and reports. Code and posted cash receipts while preparing daily bank deposits. Oversee client trust accounts, accounts receivable write-offs and payment reversals. Operates office equipment including personal computer, copiers, fax machines and 10-key calculator.

Education

William Penn University, Bachelor of Business Administration, 2017, Oskaloosa, IA

References

All References are available upon Request

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