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Customer Service Administrative Assistant

Hamilton, Ontario, Canada
April 24, 2019

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Soula Kagianis

*** ********* ***, ******** **, L*E 3L5

P: 289-***-**** E:


** + Years of experience in customer service and business relations within various industries

Experience in using many Operating Systems and Software packages including Windows 10, Sage 50 accounting, Microsoft Office, Word perfect, Excel, Outlook Express, QuickBooks, Business Visions

Exceptional knowledge of administrative and clerical procedures

Strives for excellence as both an individual and as a member of a team

Highly skilled in greeting guests in a professional manner

Well versed in managing multiple line phone system

Outstanding verbal and written communication skills

Detail-oriented, an energetic self-starter and a quick learner with excellent interpersonal skills


Art Service & Office Supply, Dunnville 2016- 2018

Cahier/Customer Service

Accounts Payable, Accounts receivable

Invoicing, Purchasing, Daily receipts, Payments

Ordering supplies, accounting, Making deposits, balancing books

Customer Service, Cashier

Payroll, Source Deductions, GST/HST


St. Josephs Hospital, Hamilton 2013- 2016

Patient Flow Clerk/Bed Allocation/Booking Clerk/Dispatcher/AP/AR

Assigning patients to inpatient beds, accounts receivable and payable, collections

Efficient flow of patients and is a fundamental element of the operations of the hospital

Monitors Patient Flow triggers, maintains the Community Wait list, and tracks and arranges for Repatriation

Provides ADT functions and maintains the corporate bed board for the organization providing a central resource for internal and external customers

Interacts with a wide range of stakeholders including, Unit Communications Clerks, Charge Nurses, Managers, Physicians, and community partners

Dispatch employees to take patients to their proper areas

Patient Care Solutions, Burlington 2009 – 2015

Administrative Assistant/ Secretary/ Customer Service/Accounts Receivable /Dispatcher

Received and organized Patient Requisitions, Assisted in trouble shooting with Patients

Dispatching service to drivers

Assisted in trouble shooting with Patients, Accounts receivable

Secured patient connections via phone, fax, email, SMS and web faxing, copying, making phone calls to patients

Entered OHIP Billing into excel spreadsheets keeping patient information confidential and up to date, Read ECG tests

Operated switchboard with a 25 phone line system (meridian)

Assisted medical physicians with test results, patient inquiries and troubleshooting with medical devices

Scotiabank, Hamilton 1999 – 2009

Data Entry Clerk/ Administrative Assistant / Cashier

Entered account numbers for all banks across Ontario

Responsible for going over the daily cheques and bank drafts

Filed paperwork for clients profiles, Sent out proper files and folders to branches

Practiced proper documentation skills, Balanced tills and made sure the total amount was correct

Monitored the accounts payable and receivable

Soula Kagianis

163 Highridge Ave, Hamilton ON, L8E 3L5

P: 289-***-**** E:


Mohawk College – Studies in Ward Clerk Program

Medical Transcriptionist certificate

Pharmacology certificate

Human Diseases certificate

Medical professional for the medical field certificate

Cardinal Newman Secondary School – Ontario Secondary School Diploma

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