Customer Support Specialist
Resume:
Roland Tran
**** ********* **** **** **********, California, 95691
916-***-**** *********@*****.***
Diligent automotive parts associate proficient in problem solving, while consistently delivering quality service. Motivated individual with leadership-oriented values, hard-working, organized, with professional demeanor. Self-motivated with extensive knowledge in the auto parts industry. Open to communication, growth and stability.
Employment History
Future Nissan Of Roseville
Parts Associates, Roseville, California
December 2016 - Present
●Answer wholesale and retail telephone calls regarding parts and service questions.
●Provide service technicians with parts as required.
●Maintain showroom floor inventory
●Responsible for answering questions and administering sales orders for vehicle parts over the phone
●Was also responsible for processing orders and searching for information in catalogs and on computer databases
●Completed sales by entering purchased items into sales system
●Increased sales through a variety of suggestive selling techniques sell
●Maintained a high level of product knowledge to accurately advise customers
Roseville Infiniti
Parts Advisor, Roseville, California
December 2014 - December 2016
●Determine and place orders for parts to replenish stock as needed.
●Receive and fill telephone orders for parts requested and set up deliveries as needed.
●Maintain customer goodwill by greeting and acknowledging all customers.
●Efficiently communicate with Service Advisors for recommended repair part quotes.
●Sold parts to wholesale customers
●Provided parts service to parts advisors and technicians
●Advise and sell parts to retail customers
●Actively promote retail sale of parts, upgrades and accessories
Professional Skills
●Advanced math skills
●Customer service
●Answering multi-line phones
●Basic Microsoft skills; Word, Excel
●Organization skills
●Time management
●Working in fast paced environment
●Excellent communication skills
●Expert program skills; ADP, CDK
Education
June 2008, Sacramento, CA
High school diploma, River City High School
Certifications
●Nissan, Parts
●Infiniti, Parts
●A+ (exp May2020)
References
●Ken Klima, Manager
●Armando Baltazar, Former Manager
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