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Customer Support Specialist

Roseville, California, United States
April 24, 2019

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Roland Tran

**** ********* **** **** **********, California, 95691


Diligent automotive parts associate proficient in problem solving, while consistently delivering quality service. Motivated individual with leadership-oriented values, hard-working, organized, with professional demeanor. Self-motivated with extensive knowledge in the auto parts industry. Open to communication, growth and stability.

Employment History

Future Nissan Of Roseville

Parts Associates, Roseville, California

December 2016 - Present

●Answer wholesale and retail telephone calls regarding parts and service questions.

●Provide service technicians with parts as required.

●Maintain showroom floor inventory

●Responsible for answering questions and administering sales orders for vehicle parts over the phone

●Was also responsible for processing orders and searching for information in catalogs and on computer databases

●Completed sales by entering purchased items into sales system

●Increased sales through a variety of suggestive selling techniques sell

●Maintained a high level of product knowledge to accurately advise customers

Roseville Infiniti

Parts Advisor, Roseville, California

December 2014 - December 2016

●Determine and place orders for parts to replenish stock as needed.

●Receive and fill telephone orders for parts requested and set up deliveries as needed.

●Maintain customer goodwill by greeting and acknowledging all customers.

●Efficiently communicate with Service Advisors for recommended repair part quotes.

●Sold parts to wholesale customers

●Provided parts service to parts advisors and technicians

●Advise and sell parts to retail customers

●Actively promote retail sale of parts, upgrades and accessories

Professional Skills

●Advanced math skills

●Customer service

●Answering multi-line phones

●Basic Microsoft skills; Word, Excel

●Organization skills

●Time management

●Working in fast paced environment

●Excellent communication skills

●Expert program skills; ADP, CDK


June 2008, Sacramento, CA

High school diploma, River City High School


●Nissan, Parts

●Infiniti, Parts

●A+ (exp May2020)


●Ken Klima, Manager


●Armando Baltazar, Former Manager


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