Denver, CO 720-***-**** firstname.lastname@example.org www.linkedin.com/in/mike-gutierrez-6063bb25
To obtain an IT position within a strong corporation where I can use my technical background and knowledge to help move the company forward.
Software installations and upgrades
Cisco Telephone and Voicemail
Administration of Active Directory
Microsoft Exchange Server 2010
Strong knowledge of Windows 7/10
Basic network troubleshooting
Mobile device management using Mobile Iron
PC hardware troubleshooting
Good knowledge of Office 2010, 2013, 2016
Helpdesk ticketing systems
Ability to work as a team or individually
Strong communication skills
Technical Support Analyst II January 2014 – March 2019
Colorado Business Bank (CoBiz Financial)
Analyze, evaluate and resolve complex problems.
Provide access management. Administration of Active Directory
Support Microsoft applications and Web Based software.
Provide end user support for more than 200 applications via phone, email and ticketing system.
Provide accurate reporting of tickets/calls, etc. for reporting to management.
Install, configure, and maintain common end user application software.
Investigate, troubleshoot and resolve software/hardware issues
Set up and maintain desktops, laptops, mobile devices
Provide remote support for global offices via Dameware and Teamviewer.
Desktop Administrator October 2011 - November 2013
Work with internal customers, external customers and information technology administrators to resolve technical problems for LAN/Desktop services.
Design, install, maintain and coordinate corporate LAN and Desktop systems. Imple.ments and coordinates network policies, procedures and standards relating to LAN and Desktop systems.
Support all LAN and Desktop hardware, Microsoft applications and Internet software provided to internal and external customers.
Troubleshoots software and hardware problems related to Internet applications.
Install, maintain, and network computers, printers, and peripheral equipment.
Install, configure, and maintain common end user application software. Train and provide assistance to end-users.
Install, configure, maintain, and monitor access servers and Microsoft servers, including DNS, web, MS Exchange, network monitoring and print servers.
Install in-house software as requested
IT Technician January 2006 – October 2011
Guaranty Bank and Trust
Planned and oversaw a companywide refresh of all printer and scanning equipment to newer technologies which included many new features, such as scan to PDF/email, better OCR, and back end administration pieces which allowed us to reduce our printing and work more in the digital space for documents, thus reducing our printing costs by thousands every month
Windows XP upgrades
PC/Network Specialist October 2005 – January 2006)
Riviera Blackhawk Casino
Troubleshooting and repair of PC’s and networks
Perform preventive maintenance on PC’s and servers
Field Support/Technician May 2005 - October 2005
Diagnose and repair of cash registers, back office computers
Replace system boards, hard drives and other peripherals
Maintain inventory, order replacement parts as needed
Inform customer of diagnosis and solution to problem
Computer Operator/Helpdesk March 2005 - May 2005
Monitor network and servers using MS Openview and Microsoft Operations Manager
Creating trouble tickets and escalating issues to upper level support
Answer incoming trouble calls pertaining to individual accounts, attempt to repair, and escalate to 2nd level support if needed
Senior MIS Technician April 2002 - April 2004
Troubleshooting, maintaining and repair of PC’s and networks
Administration of user end security using Active Directory
Answer trouble calls from casino departments, diagnose and repair
IT Manager June 2001 - January 2002
Blackhawk Casino by Hyatt
Prepared, implemented and directed the installation of computer hardware and software
Created, maintained and complied with the IT pre-opening budget, created fiscal year 2002
Hired, trained, managed five employees
Created, implemented backup and recovery strategies, Internet and computer usage policies
Met with vendors and other departments to increase productivity within the casino’s systems
MIS Manager January 2000 - June 2001
Isle of Capri Casinos
Structured and implemented hotel interface system
Responsible for managing, hiring and terminating employees
Senior MIS Technician December 1998 - January 2000
Isle of Capri Casinos
Planned and implemented Kronos time and attendance system
Attended monthly P&L reviews
Trained, supervised and scheduled MIS staff
Administered user profiles, workstations, printers on the AS/400
Answered incoming trouble calls, diagnose and repair