PROFILE

Dedicated, resourceful individual with extensive experience in the administrative field in search of a position that would allow me to utilize my skills as well as grow within an organization

EXPERIENCE

City of Chesapeake Social Services Chesapeake, VA

Switchboard Operator

August 2016 – June 2017

Answer multi-line switchboard with professionalism and courtesy at all times, utilize state systems to obtain information necessary to direct clients to correct service provider/ worker. Verbally communicate directions and instructions as needed. Provide information regarding activities at Human Services, operate computer screening systems; explain rules, policy and regulations.

City of New York Child Support Enforcement Brooklyn, NY

Clerical Aide

November 2010 – February 2014

Maintain a filing system of records and related materials in numerical and/or alpha order, comply with record retention and record destruction procedures, process and track various data and reports. Build new cases using “WMS” system for non-locate parents using information in system for hearings. Scan case documents into “HRA One View” system. Pull case files for next day appointments.

City of New York OTDA Fair Hearing Brooklyn, NY

Clerical Associate II

October 2007 – November 2010

Issue MTA metro cards to daily hearing clients, data entry of clients receiving carfare manually and handwritten. Pull case files for next day hearings, send requests for evidence requested by clients to special depts ex SNAP, Medicaid. Mail evidence to clients using mailing equipment daily and take mail to finance building. Prepare travel vouchers for messengers, maintain messenger receipts and logs, schedule delivery of cases from over 40 centers throughout NYC, receive and check cases delivered to packet room. Answer incoming calls from hearing officers for case specific info. Prepare daily calendars for HRA representatives, prepare clients cases for next day hearings. Create and prepare correspondence to include memos, letters, flyers and handouts.

Headway Select Virginia Beach, VA

Human Resources Assistant

April 2002 – May 2003

Process and review employment applications in order to evaluate qualifications or eligibility of applicants, answer questions regarding exams, eligibility, salaries, benefits and other pertinent information maintaining confidentiality. Process, verify and maintain documentation relating to personnel activities such as recruitment, training grievances, performance evaluations and classifications.

EDUCATION

Stratford Career Institute Virginia Beach, VA

Current

REFERENCES

Leslie Jacobs, City of NY OTDA

718-***-****

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