KRISTEN E. CLARK

***** ********** ***** • Laurel, Maryland 20707

C: 301-***-**** Email: ac8672@r.postjobfree.com

Experienced Firm Administrator with over 15 years of an extensive and successful track record. Highly skilled in establishing productive business relationships and resolving capital business issues. Offering an array of skills in accurate employee job performance assessment, recommending and implementing action plan strategies to meet HR needs, interdepartmental coordination, consultative relationship building, coaching, training, communication and schedule planning. Proven ability to successfully multi-task in a dynamic, fast-paced environment while meeting all deadlines. Core Competencies

Benefits/Compensation • Performance Review and Improvement • Project Management Workforce Management • Succession Planning • Leadership Development HR Policy, Process & Systems Design • Change Management • Organizational Development

PROFESSIONAL EXPERIENCE

Law Office of Wais, Vogelstein, Forman & Offutt, Baltimore, Maryland 2009 to Present

Firm Administrator

Benefits Administration

• Review, maintain and update firm information and documentation regarding benefits including health insurance, 401k, and profit-sharing plan

Recruiting, Staff Management, Professional Development

• Created a Policies and Procedure Manual to be used by all staff and ensure proper compliance

• Coordinate all aspects of the hiring process for new personnel: interviews, background checks, reference checks and orientation. Distribute necessary new hire paperwork. Ensue new hire has the necessary equipment and supplies to conduct their job

• Supervise secretaries and paralegals including counseling staff with performance issues and recommending and implementing disciplinary action if necessary Operations Management

• Review, maintain, and update information and documentation regarding malpractice insurance, business insurance, vendor services, telephone systems, website, case management software

• Successfully provided project management for a build out of our current office which enabled our office to generate a 22% increase in profits

• Coordinate the maintenance and any repairs within the office by working closely with the building management

• Oversee efficient operation of general office services and equipment including, mail processing, copy services, computers and printers, telephones and conference room set-up for video conferences

Payroll and Accounting

• Manage all aspects of bi-weekly payroll, accounts receivable, accounts payable, Iolta account and

• Monitor vendor invoices to ensure accuracy, prompt payment and appropriate assignment to correct client

Litigation Support

• Assist fourteen (14) attorneys with all aspects of medical malpractice litigation through the timely and complex preparation of cases from initial client contact through trial

• Interact with experts, including: obtaining expert reports, scheduling independent medical evaluations of the client and coordinating and scheduling depositions

KRISTEN E. CLARK – Page 2

Ellin & Baker, Baltimore, Maryland 2004 to 2009

Firm Administrator/Senior Paralegal

• Assisted lawyers with all aspects of medical malpractice litigation through the timely and complex preparation of cases from initial client contact through trial including drafting court pleadings and motions

• Interacted with clients throughout the case by providing case status updates and acting as liaison between client and attorney

• Acquired and paginated client medical records

• Interacted with experts, including: obtaining expert reports, scheduling independent medical evaluations of the client and coordinating and scheduling depositions

• Prepared trial notebooks and exhibits

• Attended depositions and provide summaries thereof

• Performed pertinent case research

• Prepared record extracts for Maryland Courts of Appeal

• Negotiated settlement agreements and subrogation liens with medical providers and opposing counsel

• Attended trials and settlement conferences and assisted attorneys by making recommendations

• Analyzed cases based on settlement amount probability versus man-hours needed and expenses required

• Successfully reduced office overhead by 50% by streamlining processes and identifying opportunities to increase efficiency

• Managed all aspects of accounts receivable, accounts payable, Iolta account and weekly payroll

• Maintained attorney trust accounts pursuant to Maryland Rule 16-601 et seq.

• Reviewed, maintained and updated firm information (health insurance, malpractice insurance, business insurance, vendor service, telephone system, implementation of new computer networking system)

• Coordinated all aspects of the hiring process for new personnel: interviews, providing reports on qualifications, and making recommendations

• Responsible for filing tax returns, cooperating with audits, filing State and Federal employee reports in collaboration with the Firm’s Accountant

• Managed the petty cash fund, tracking distributions/reimbursements and reconciled monthly Robert H. Varney, M.D., P.C., Rockville, Maryland 1995 to 2004 Practice Administrator

• Established the “Ambulatory General Surgery Center, LLC,” an outpatient surgical center, over a 6-month period and provided on-going management of the center and its support staff thereafter

• Increased the managing physician’s income by 25% within 6 months of establishing the Center

• Created Policies and Procedures Manual for the Center

• Developed new, more effective procedures for dealing with delinquent accounts while assisting a physicians group in analyzing, organizing, and collecting past due accounts from patients and insurance companies over an 18 month period

• Received Medicare certification while ensuring compliance with HIPPA law and regulations

• Secured contracts with insurance carriers as being a participating facility

• Successfully managed all required inspections and audits

• Achieved 83% more accurate receivable summary through use of more effective delinquent account procedures

• Managed all aspects of the corporation’s finances including the implementation of electronic billing

EDUCATION: COLUMBIA UNION COLLEGE, TAKOMA PARK, MARYLAND Bachelor of Science: Health Care Administration/Health Fitness Mngt Minor: Business Administration

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