DENISE HOLLAND

**** ***** *** ***.* San Leandro, CA 94578 C: 510-***-**** ac866q@r.postjobfree.com

Career Overview

10+ years of experience and qualifications to provide dependable, professional, friendly customer service. I’m a hard worker who’s dedicated to accomplish continued business success. Professional Experience

Mettler Toledo Rainin LLC - Customer Service Representative 11/2015 to Current

Oakland, CA

Answering high volume of calls, takes and processes orders in SAP. Entering and tracking customer data in CRM. Providing accurate and timely responses to customer inquiries. Thorough review of hard copy po’s and emails. Track open orders to resolve and release them to ship. Work with accounting to submit credit and rebill requests in FileMaker application. Create documents and schedule pick-ups for FedEx/UPS. Provide customer updates via telephone as well as e-mail regarding their accounts. Insuring accuracy of input and completeness of data in a timely manner. Working as the liaison between QA and the customers to investigate returns and create RMA to issue customers credit in accordance with procedures and instructions. Working closely in support of my team as well as the sales team assisting with necessary tasks. Monitoring and making adjustments to reports daily. Providing training as well when requested. Continental Sales And Marketing – Account Manager

05/2015 to 09/2015

San Leandro, CA

Provide accurate information in response to customer inquiries. Enter data using SAP software. Update customer information internally as needed. Facilitate information flow between customer service, account management operations, and quality assurance departments to guarantee customer needs are met. Accurate review of purchase orders. Create documents and schedule pick-ups for FedEx, UPS, Con-way, and Reddaway as well as general office duties. 10/2010 to 08/2014

Pentagon Technologies - Customer Service Representative Hayward, CA Handle daily flow of paperwork with detail and accuracy. Provide customer updates via telephone as well as e-mail. Monitor blanket purchase orders in order to notify customer when funds are low. Organized office and warehouse records using CRM software to access, search, and retrieve data. Create drivers manifest daily. Cover Receptionist area during breaks. Served as key holder, responsible for closing my area of the facility. Invoice review and daily mail out. Assist accounting with setting up accounts, as well as account research to issue credits. Provide an excellent customer experience to generate a loyal clientele.

Appleone - Officeteam

09/2008 to 07/2010

Pleasanton, CA

During this time I provided excellent customer service and admin for numerous companies on temporary assignments.

06/2005 to 08/2008

Davey Resources (PG&E) - Scheduler Oakland, CA

Scan and file certified documents for customer records. Provide reports at month end. Review client correspondence via email for appointment setting. Update manifest daily for technicians to visit properties for tree trimming. Review procedures and monitor the database for updates.

Key Skills

Laney College

Education

Oakland, CA

MS software

10-key

Troubleshooting

Multi-tasking

Data entry

FileMaker

Researching

CRM

SAP

Complex problem solving

Careful listener

Strong organization skills

Great time management

Proficient and detailed

Self starter

Quick learner

Team player

Professional