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Customer Service Administrative Assistant

Southbridge, Massachusetts, United States
April 24, 2019

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** ********** ***. ***********, ** 01550



November 2017 – January 2019 Customer Service

Grand Way, Mantí, PR

Deal directly with customers either by telephone or face to face. Respond promptly to customer inquiries. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle product and service inquiries. Provide pricing and delivery information. Perform customer verifications. Process orders, form, applications and request. Communicate and coordinate with internal departments.

October 2015 – February 2016 Cashier

Church Chicken, Mantí, PR

Responsible for maintaining accuracy processing transactions. Anticipate the need for appropriate change and supply drawers as needed. Periodically audit drawer to ensure accuracy throughout shift. Balance drawer at the end of shift. Monitor access to drawer to preserve accountability.

December 2015 – April 2016 Customer Services

H&R Block, Vega Alta, PR

Greeted clients in a personalized, friendly, and invested manner. Match clients with the best-suited tax professional for their needs. Scheduled clients how they would like to be scheduled. Handle client exits by ensured all current and future needs are met. Maintained office cleanliness and organization of resources with team members.

February 2014 – April 2014 Customer Services

Department of Transitional Assistant, Mantí, PR

Utilized copy machine to make photocopies and send multiple faxes a day. Filed confidential documents in alphabetical order. Assisted clients with filling out applications and paperwork as needed. Greeted each client as they entered the door and directed them to the appropriate staff member.

August 2012 – November 2013 Customer service, Telemarketing

Cellular Del Norte, Manatí, PR

Answer questions from guests and resolve any concerns. Obtain and submit orders. Sell online products.


December 2008 Administrative Assistant with Billing of Medical Insurance

Atena College, Manatí, PR

May 1998 Secretarial

Instituto de Banca y Comercio, Manatí, PR

June 1997 High School Diploma

Unidad de Estudios Libres, Arecibo, PR

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