Customer Service Representative

MAHSHID MORADIN

Grenfell Street, Oshawa, ON L*J*W6/ 905-***-****/ *******.*******@*****.***

Professional Summary

Motivated Customer Service Representative with over 4 years’ retail experience in fast-paced, team based environment. Enjoys working as part of a team to achieve sales goals. Building positive customer relationships. Excellent sales, service and time management abilities.

Skills

Opening and closing procedures Customer service

Problem-solving skills Quick learner

Strong client relations

Work History

Customer Service Representative,08/2018 to 01/2019

Best Buy- Whitby, ON

Provided customers with important details about billing, payment processing and support procedures and requirements.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Supported customers and fielded questions regarding merchandising and pricing.

Organized racks and shelves to maintain visual appeal of the store.

French Teacher

Jooya Institution, Kermanshah, Iran/ Apr2016 to Jun2018

Taught students listening, reading and speaking skills.

Sale Associate

Gap, Tehran, Iran/ Mar2014 to Apr2016

Answered product questions with up-to-date knowledge of sales and store promotions.

Assisted customers by listening and finding solutions to problems and by making recommendations based on extensive product knowledge.

Cashier

Ecco, Kermanshah, Iran/Jan2013 to Feb2014

Processed payments by check, cash, debit and credit and maintained accurate drawers.

Kept checkout area clean and neat to maintain a professional appeal.

Welcomed customer into the store and helped them locate items.

Education

Master of science: Agriculture Engineering

Razi University, Kermanshah, Iran2013

Diploma: Food and Farming

Durham College, Whitby, ON student

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