Manager Executive Assistant

Experienced professional with ** years of work experience, with 17 years of management experience concentrated in Information Technology, Office and Project Management, with exposure to customer service, communication systems, computer networks and law.

CORE STRENGTHS

Adobe Professional Suite of Products

Process and Performance Management Improvement

All Microsoft Office Products

Configuration Management

All Windows desktop-based Operating Systems

Agile methodologies and Scrum Processes

Atlassian Jira and Confluence

Office and Business Administration

Quickbooks Administrator

Change and Risk Management

PROFESSIONAL EXPERIENCE

Office Manager

Pierce Funeral Home and Cremation Services – Manassas, Virginia Dec 2016 - Present

Manage over 4 million in sales of services and merchandise.

Work with families and their respective insurance companies for assignment of insurance for services rendered within a scheduled timeframe.

Coordinate with multiple counties and the Virginia State Department of Health in processing certificates of death as well as affidavit’s when needed and well as working with multiple city/county police organizations and sheriff’s departments for release of unclaimed decedents and medical examiner cases.

Project Manager

Meridian Knowledge Solutions – Reston, Virginia Jun 2015 – Sep 2016

Full life-cycle support to projects totaling over $1M.

Financial oversight, resource management and earned value maintenance on ten or more ongoing projects at the same time.

Identify, analyze, and define stakeholder needs and translates them into functional requirements.

Scrum Master

General Dynamics - Chantilly, Virginia Sep 2012 – Oct 2014

Full life-cycle support, financial and process improvement guidance to projects through Agile methodologies.

Development, review, and delivery of project deliverables. Configuration Management of project deliverables.

Identify, analyze, define and coordinate user, customer and stakeholder needs and translates them into functional and system-level requirements.

Configuration Manager

ManTech – Chantilly, Virginia Aug 2010 – Apr 2012

Advise government personnel on policies, procedures and processes within and surrounding multiple engineering review boards.

Investigate and identify inefficiencies and recommends process changes within and surrounding the request for change (RFC) and customer requirements process for better mission support.

Develop, maintain, review and marshal documentation associated with customer requirements within the beginning integration and operational readiness processes.

Principal Project Management Liaison

Raytheon - Herndon, Virginia Nov 2008 – Aug 2010

Develop of new techniques and standards for monitoring progress, quality and client satisfaction goals and objectives on one of the largest programs within Raytheon OTS.

Determining approaches in the performance as primary liaison between Program Manager/Director and segment/site personnel to facilitate program staffing, security, facility, and administrative requirements.

Serve as the liaison across segment level management and planning, project team, and line management to develop solutions to problems and implement solutions consistent with program objectives. Exercises personal initiative and ingenuity in coordinating the operational aspects of major project segments and services.

Program Team Lead

Harris Corporation - Herndon, Virginia Jun 2000 – Jul 2008

Manage daily workload of a team of engineers. Create and maintain master schedule to include team resources and costing of projects through entire lifecycle.

Identify potential improvements to increase the reliability, availability, supportability and performance of applications. Interface with developers, communicate with technical, management, and external teams to identify and resolve problems.

General program management support to higher level management. Serve as main liaison between team and customer.

Corporate Legal Assistant

McDermott, Will & Emery (Nordberg merger) - Washington, D.C. Jan 1998 – Jun 2000

Support two managing partners on the representation of corporate taxpayers on complex federal income tax controversies, transfer pricing and insurance tax matters, including the planning process, as well as before the IRS on ruling and regulatory matters.

Support partners on representation of clients in pre-audit planning in audits before the IRS Appeals Office and in litigation.

Assist clients in competent authority matters and in obtaining Advance Pricing Agreements in the United States and abroad.

Corporate Legal Assistant

Groom Law Group (formerly Groom & Nordberg) - Washington, D.C. Jan 1996 – Jan 1998

Support two managing partners and two associates on representation of clients in all aspects of legal compliance and planning for employee benefit programs.

Support partners and associates on representation of clients in 401(k), ESOP and other stock-based plans as well as employee benefits issues arising from corporate acquisitions, divestitures, and tax and financing issues related to post-retirement welfare and employee benefit programs.

Support partners with defending clients in DOL audits.

Executive Assistant

Service Corps of Retired Executives Association - Washington, D.C. Sep 1989 – Jan 1996

Assistant to CEO.

Coordinate national program efforts dedicated to educating entrepreneurs and the formation, growth and success of small business nationwide.

Prepare association’s development plan and manage the daily operations of the national office and staff, which provides resource training and materials, marketing direction, as well as management and administrative support to 389 offices and 10,500 volunteer counselors offering premier free and confidential small business advice for entrepreneurs nationwide.

EDUCATION

Bachelor of Science in Business Administration:

California Coast University

CERTIFICATIONS/TRAINING

Scrum Master Accredited Certification (SMAC)

Scrum Product Owner Accredited Certification (SPOAC)

Certified International Configuration Manager (CICM) ITIL(v3) Foundation Certified

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