Administrative Assistant Sales

KELSI JEFFRIES

**** **** **

815-***-**** Ottawa, IL, 61350 *************@*****.***

SUMMARY

A creative support professional with a record of increased responsibility and problem solving, with 8 years of customer service experience. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Strong system and software experience, including Microsoft applications. Customer focused with diverse industry experience including strong communication, judgment, and analytics. A team player who is attentive to detail and able to work in a fast paced environment and also independently in a remote environment. Seeking a new and expanding company to grow with.

PROFESSIONAL EXPERIENCE

ACHIEVEMENTS

• Decreased scrap and out of date belts by 30% over six warehouses

• Re-distributed unsellable stock in six warehouses to the correct territories

• Downsized sleeve inventory by 60%, resulting in a large cost savings.

• Purged out of date sleeve inventory, increasing available space by 35%

• !00% quality in orders keyed in my first week

• Implemented electronic filing system update, decreasing wasted paper and storage

• Built strong relationships with over 150 account executives

• Assisted in the rolling out a developmental program to help reduce manual work for setting up new users to the eCommerce website.

MBL USA CORPORATION, Ottawa, IL

Inventory Coordinator Analyst 2017-Present

• Creating and maintaining standards, reorder points, and replenishment orders for representative warehouses.

• Analyzing reorder data for representative warehouses.

• Continuously maintained standard reorder sizes within internal warehouse.

• Monitoring and reordering bi-weekly inventory levels of material.

• Managed and maintained overseas shipment files and customs paperwork.

• Ensured compliance with existing and develop new internal controls and procedures. Inside Sales/Customer Relations 2015-2017

• Maintained and further improved established customer network in order processing.

• Working and managing the eCommerce website.

• Checking stock and providing pricing.

• Completed order entry and pick release.

• Monitored customer websites and portals

• Completed order entry and pick release of order to warehouse.

• Monitored customer websites and portals.

• Process orders received via the E-commerce website

• Tracked shipments and provide delivery and freight cost information

• Assisted in retrieval of customer EDI.

OFFICE DEPOT (FORMALLY OFFICEMAX), Ottawa, IL 2010-2014 Account Maintenance (2010 - 2014)

• Served as a communicator between several departments such as: headquarters, sales representatives, customers and various teams within our division to properly service our customers accounts

• Creating and maintaining contract accounts.

• Assisting sales managers with all account maintenance.

• Trained and evaluated new and potential associates for the team.

• Assisted in helper phone queue for team questions. LASALLE OUTPATIENT, LaSalle, IL 2010

Administrative Assistant

• Grading drug and alcohol evaluation tests.

• Answering all phone calls and email requests.

• Processed data for all patient files.

• Processed and prepared all confidential paperwork for patients’ court dates.

• Approve or deny claims sent to insurance.

• Process all payments.

EDUCATION

• Diploma, Ottawa Township High School,

Ottawa, IL

• Microsoft Excel Certificate, Illinois Valley

Community College, Oglesby IL

• Medical Terminology, Illinois Valley Community

College, Oglesby IL

• COC, Medical Coding/Billing, Illinois Valley

Community College, Oglesby IL

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