(MBA, B. Tech Comp. Science)
Performance-driven IT Professional with over 10 years of rich experience as a Business Analyst.
Strong E-Commerce and Retail industry experience with Fortune 500 clientele.
Focused approach with strong business acumen towards objective accomplishment and strong belief in establishing excellent working relationship with fellow associates and clientele.
Excellent communication & presentation skills with abilities in resolving analytical & complex issues.
Result-oriented with emphasis on completing task efficiently and on time in cross-functional teams.
Business Analyst/Project Manager, Ontario Cannabis Store (June 2018– March 2019)
(The Ontario Cannabis Retail Corporation, operating as Ontario Cannabis Store, is a Crown corporation that is the sole legal retailer of recreational cannabis in the Canadian province of Ontario)
Project 1 - Launched www.ocs.ca in October 2018.
Project 2 - Worked on Ongoing Enhancements on www.ocs.ca based on surveys/feedback and future road mapping.
Documented key business opportunities for Go-live and worked closely with cross functional teams to gather those requirements.
Developed meaningful and lasting relationships with multiples vendors and partners and respond to questions and concerns from senior executives in an organization.
Prepared comprehensive front end and back end test cases to ensure that all Day 1 (Key requirements) for Go-live are met.
Determined and developed key user requirements for systems in production for best usability.
Determined operational objectives by studying business functions, gathering information and evaluating output requirements and formats.
Interpreted and evaluating research data and developing integrated business analyses and projections for strategic decision-making.
Worked closely with QA team and developers to clarify and explain functionality and resolve issues.
Suggested changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes.
Identified issues, log tickets, and ensure timely resolution and implementation to meet the deadlines of the project.
Liaised with cross-functional teams to do the agile roadmap planning for future enhancements of the project.
Documented all internal e-COMM processes and SOP’s (Statement of purpose) for training and future reference.
Business Analyst, The Home Depot Canada (June 2016–May 2018)
(The Home Depot is a home improvement supplies superstore that sells tools, construction products and services. It operates across the United States all provinces of Canada as well as Mexico)
Project 1 - Loyalty Based Program- Launched loyalty based program-Delivered Front end (Hybris) and Back end configuration (CRM) for Home depot contractors including POS testing.
Project 2- Omni-Channel Fulfilment- Worked on BOPIS (Buy online Pick up in Store) project so that Home Depot customers can buy online and pick up in store.
Project 3 - Omni Channel Fulfilment- Working on BODFS (Buy Online deliver from store) project so that Home Depot store inventory can be brought online.
Project 4 - Migration (Master Data Management)- Migration from STIBO to SAP Hybris-PIM and enhancements (PIM- Product Information Management) contains all the Data that resides on www.homedepot.ca site.
Defined new business opportunities and collaborating closely with marketing team to finalize business requirements.
Conducted individual and group (JAD) sessions with business stakeholders and technical units to gather requirements.
Analysed critical facts of existing business issues and future opportunities to understand and define the key requirements necessary for prospective projects.
Liaised with cross-functional teams to do the agile product roadmap planning for future E-Commerce projects.
Worked on inbound and outbound integrations (STIBO to SAP Hybris and from SAP Hybris to front end).
Documented the current and end-state business processes and supporting information systems.
Prepared use cases and wrote User stories to document the requirements of the project.
Knowledge transfer to internal, external stakeholders & multiple cross-functional teams.
Worked closely with UX team to communicate the requirements and finalize the UX prototype & wireframes.
Documented all internal e-COMM processes and SOP’s (Statement of purpose) for training and reference.
Prepared reference material for future references for all the projects that i delivered.
Prepared test cases, test scenarios and executed to ensure that the final product delivered to customer has no errors.
Supported and participated in UAT testing to deliver the final product to stakeholder.
Worked closely with offshore QA team and developers to clarify and explain functionality and resolve issues.
Retail Business Analyst, Sears Canada (May 2014–April 2016)
(Sears Canada Inc. is a retailer, headquartered in Toronto, Ontario, with a vast network of 167 corporate stores)
Project 1- Cleaning up data in existing legacy systems before migrating from old system to new system.
Project 2- Launching Loyalty based program for Sears online customers.
Project 3-One SKU Project-This project was to ensure that both the store and online merchandise have same SKU no’s.
Identified key areas for improvements in existing mainframe systems; recommended solutions that helped Sears in creating a successful road map for achieving strategic business objectives.
Collaborated closely with the project teams including business and technical team, internal stakeholders and external vendors to understand and gather information into business requirements and process documents.
Performed system testing, system integration testing, load testing & User acceptance testing (UAT).
Collaborated as part of a team to create Software Requirements Specifications, functional requirement document and business requirement documents based on front end designs and back end data and configuration requirements based on input from stakeholders.
Documented the current and end-state business processes and supporting information systems in agile environment.
Identified and implemented ecommerce standards & best practices for the growth of the company.
Responsible for final User acceptance testing while understanding bugs that are critical to end users.
Senior Business Analyst-E Commerce, Wipro Technologies (Jan 2012- May 2014) (Wipro Technologies is a global information technology, consulting & outsourcing company serving clients across the globe
Defined and documented customer business functions & processes for customers like Amazon, Flipkart and Snapdeal using interviews, document analysis and user stories.
Prepared software requirement, functional & business requirement documents in agile environment
Developed and maintained project plans with delivery & development team and coordinated cross-functional activities. Duties included maintaining schedules to ensure timely completion of projects.
Prepared documents as per business requirements and gathered input from stakeholders and end users in order to determine detailed requirements for the best functioning of the ecommerce site.
Consistently showed improvement in processes through efficiency, productivity & cost management.
Maintained the release schedule for core services and ensured alignment across key partners and vendors.
Lead requirements analysis, validation and verification, ensuring that requirements gathered are clear and concise.
Performed system testing, system integration testing, load testing and User acceptance testing.
Retail Business Analyst, Fortmere Group (UK) (Sep 2008 – Jan 2012)
(Fortmere Group is a UK Based diversified group which specializes in Information technology, retail and Business process outsourcing trade serving 500+customers throughout Europe)
Studied new and existing programs to determine feasibility for retail client such as Asda and Tesco and resolved problems including organizational, technical, fiscal research and analysis.
Performed as an expert across multiple projects or programmes and simultaneously guided teams on their requirements gathering, design, change management and implementation approach.
Prepared project plans, release commitments timelines and change documents including requirements, QA plans, schedule and scope changes.
Collaborated closely with the external vendors and suppliers to communicate business requirements
Performed system testing, system integration testing, load testing and UAT testing.
Developed overall strategies and provided advice on options, risks and costs versus benefits.
Possess skills in analyzing various processes, applications, and recommending changes to enhance operational efficiency and optimize performance bottlenecks.
Extensive experience in gathering requirements and conducting design activity with a mix of business, operation and technology focused projects.
Technical background with keen interest in Customer relationship management. Requirement gathering and Elicitation. Incident based change requests handling.
Strong working experience in Agile environment, testing and product development life cycle models.
Project Undertaken on Strategic Importance of planning monitoring and controlling IT Projects.
Languages : Core Java - NIIT, 2005, C# - NIIT technologies and ASP.Net - NIIT technologies – 2007.
Software: JIRA, Confluence, Shopify, SAP Hybris, D365, PIM, MS-Office Suite (MS Visio, MS Word, MS Power Point, MS Excel).
PM Tools: Bugzilla, HP Quality Centre, Microsoft Project (Project Planning) & Microsoft Visio.
Functional Skills: Software development life cycle models, QA Methodologies, Agile Methodologies, PMP methodologies, Software requirement specification and Functional requirement documentation, preparing test cases and test scenarios, Use Cases etc.
Honoured for mentoring new resources and responsible from recruitment till boarding on projects.
Awarded for Best Customer Relationship Management award twice in a row.
Collaborated with senior management team to formulate plan under intense pressure to reduce costs and it saved $2 million annually by relocating a European Data center to the U.S.
M. B. A. (Engineering Management), Coventry University, United Kingdom. 2007-2008
Bachelors of Engg (Computer Science and Engineering)-Apeejay College of Engineering, MDU India. 2003-2007