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Customer Service Data Entry

Ottawa, Ontario, Canada
April 24, 2019

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Resume of Leo Sabourin - 613-***-****

Languages: French and English, read, write and speak

Education: MBA, St Regis University, Washington DC

Work Experience

Customer Service Rep since 2011

Direct Energy until they opted out of home agents

Successfully resolved client issues on first call

Quality Management Score: 98%

November 2012 to June 2017

Contract with ADT Protectron

Successfully resolved client issues and where the issues were too technical, I had access to Technical Support group.

Updated client files as required and resolved accounting/collections and financing issues. Goal was to increase sales, where possible.

Quality Management Score: 100%

2001 to 2011, CIBC, Business Account Development Manager

1992 to 2001, Had my own accounting firm, disposed of it

1974 to 1992, Canada Mortgage and Housing Corporation, Technical Analyst for Human Resources

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