Resume of Leo Sabourin - 613-***-****
Languages: French and English, read, write and speak
Education: MBA, St Regis University, Washington DC
Customer Service Rep since 2011
Direct Energy until they opted out of home agents
Successfully resolved client issues on first call
Quality Management Score: 98%
November 2012 to June 2017
Contract with ADT Protectron
Successfully resolved client issues and where the issues were too technical, I had access to Technical Support group.
Updated client files as required and resolved accounting/collections and financing issues. Goal was to increase sales, where possible.
Quality Management Score: 100%
2001 to 2011, CIBC, Business Account Development Manager
1992 to 2001, Had my own accounting firm, disposed of it
1974 to 1992, Canada Mortgage and Housing Corporation, Technical Analyst for Human Resources