Ashok Rao Bsc. Hons.
Functional and Business Analyst
Beechville. NS, B3T 2G5
Five years of experience in the private and public sectors, as a Functional and Business Analyst within the IT sector. I excel in evaluating the process and determining the functional flows of a proposed system and subsequently writing the use cases and additional technical documents. I am experienced with the Agile process, following Lean-6 Sigma protocols. I have played an integral part on various projects.
I am known for my friendly and outgoing personality and strong communication skills, which allows me to successfully elicit information from business and technical teams. I have been commended on two fronts in particular; my attention to detail in documentation and client relations.
Citizenship status: Canadian and British with authorization to work in both.
Agile, Scrum process,
Lean 6-Sigma Yellow Belt
Project Management Software
Confluence, Jira, Sharepoint
Visual Studio, Visio
Microsoft Office Suite
Word, PowerPoint, Excel, Outlook, Publisher & OneNote), Pivotal Tracker
Clarity, Google Analytics
Adobe Suite (Dreamweaver, Flash, Illustrator, Photoshop, InDesign)
Bachelor of Science (Honours)
Electronics, Computer &
Loughborough University of Technology
ResMed — Halifax, NS
2013 – 2018
Functional & Business Analyst
Reporting to the Product Owner, I supported, maintained, and conducted analysis on key systems and electronic processes; developed and maintained technical documentation for the developers, customers and departments within the organization, created the formal user stories for each Agile sprint, collaborating with key stakeholders to plan, analyze business requirements, identify issues and provide technical solutions for business requirements.
Acquired new knowledge in medical industry and terms, including standards and relevant technical knowledge, such as medical data delivery format HL7.
Working with the business and technical stakeholders I prepared documents and requirements for product with often short notice.
Created documentation detailing customer solutions, providing reports to copywriters for correct branding before release.
Provided in-house and online specifications for developer access, streamlining efforts and access for software solutions.
Responded to inquiries regarding business concepts in the absence of Product Owners.
Created a convention for documenting historical iterations of specifications, allowing developer access to all information.
Increased and improved technical specifications for analyst reference.
Produced the requirements necessary for providing a product for the French government.
Brunswick News Interactive (CareerBeacon) — Halifax, NS
2009 – 2013
Technical Business Analyst
After six months as a web developer I was given the responsibility to work with customers to create business solutions via technical requirements, developed and documented new procedures and guidelines for Production and Sales Departments and identified and partnered with internal business units to provide technology solutions for their needs and requirements.
After six months, promoted to Product Manager and Technical Consultant for several new projects within the public and private sector, using Agile or Waterfall methodologies.
Authored a series of User Acceptance Documents, becoming the blueprint for Q.A. Testing, Production Training and design platform for future business logic development.
Recommended, designed and produced a LAMP based model to improve production and management of Employer Profiles, eliminating IT labour and associated costs.
Authored a security audit with an external vendor, obtaining government compliance.
Self-Employed — Halifax, NS
2007 – 2008
Business consultant and media developer
I volunteered on a corporate committee to rebrand the public profile and website for a charity.
Designed offline materials, including posters and programs, to promote key fundraising events.
The Motley Fool — London, UK
2005 – 2007
Senior Web Developer
Developed the architecture of front-end client solutions, assisted with best practice and process improvement initiatives and created technical documentation to ensure compliance with standards, best practices, web accessibility frameworks and security protocols.
Designed a strategy to overhaul and optimize the site’s (LAMP based) PHP code architecture and install a new CMS to support all publications.
Authored and implemented a strategy to improve the articles search engine ranking to within the top three positions, from its previous ranking below page one.
Established usability and accessibility standards then designed and implemented the process to meet them within a new search engine optimized framework.
Project Manager and Technical Analyst to upgrade the site.
Web Developer, Various Agencies – London, UK 1999 – 2005
Desktop Publisher, Lincoln Assurance – London, UK 1993 –1998