Customer Service Executive Assistant

Contact Details Experience

Address */** - ****** ******* *** Bookkeeper

*** ********** ****** ******* **** Sport, Inc.

Worcester, MA 01604 Responsibilities

• Reconcile monthly credit card and bank statements Cell Phone • Monitor inventory control and design filing systems

508-***-**** • Maintaining office supplies and services

• Address customer inquiries and control correspondence E-mail • Maintain a safe and secure working environment *******.*******@*****.*** • Prepare operational reports and schedules to ensure efficiency LinkedIn 9/12 - Sponsored Programs Administrator I www.linkedin.com/in/heather-

morello-5302a55a/

7/17 University of Massachusetts Medical School

Responsibilities

• Provide guidance with preparation and completion of sponsor and institutional forms

• Assist with obtaining and completing the required internal documents Skills • Reviewing award documents to ensure compliance with policies and regulations Bookkeeping/Budgets • Evaluate and/or interpret these documents with award terms and conditions Communication • Assist research administration staff with monitoring award grants and contracts Customer Service • Reviewing grant budgets for completeness and accuracy Organizational • Initiate post-award contracts with collaborating institutes as established by the grant guidelines

Software 9/09 - Project Coordinator

Adobe 9/12 University of Massachusetts Medical School Cayuse Responsibilities

Microsoft Office • Assist with the preparation of pre- and post- award grant and contract forms PeopleSoft • Maintain sub-award budgets on the projects and cores with institutes Proposal Central • Process financial reports related to grant funding QuickBooks • Review correspondence of project details and report to the project directors SUMMIT

5/06 - Executive Assistant to the Chair

9/09 University of Massachusetts Medical School

Management Skills Responsibilities

Communication • Assist the Division Chair with special projects, lab and office supplies Delegation • Assist the Academic Administrator and Grant & Contract Specialists Organizational Awareness • Process payroll, expense reports, purchase orders, journal entries and vouchers Problem Solving

Time Management 6/04 - Administrative Assistant

5/06 University of Massachusetts Medical School

Responsibilities

Education • Process internal documents, expense reports, journal entries and vouchers Quinsigamond Community • Process honorariums for guest speakers College Worcester, MA - 2011 • Maintain office equipment leases, service contracts, lab and office supplies Associate's Degree

Business Administration Certifications

2017 QuickBooks Part I - Assabet After Dark Adult Continuing Education 2010 Research Administrative Certificate - University of Massachusetts Medical School 2006 Administrative Support Certificate - University of Massachusetts Medical School 2004 Pharmacy Technician Certificate - Quinsigamond Community College Heather L. Morello

Office Manager and Bookkeeper

Extremely organized, resourceful and self-motivated Office Manager, Bookkeeper with twenty years of progressive administrative experience and a background in research administration. Proficient at complex administrative duties, prioritizing, multitasking, and completing tasks in a high-paced office environment. Seeking to apply my skill set in a growth-oriented organization that values integrity, a strong work ethic and outstanding customer service.

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