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Pharmacy Technician Customer Service

Houston, Texas, United States
April 24, 2019

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Consuela D. Graves

**** ****** **** *** ****

Houston, TX 77021



Adept efficient and customer service-oriented lead pharmacy technician seeks to utilize 13 years of combined expertise in retail and institutional settings for an employer that will appreciate the ability to complete projects and meet deadlines on a consistent basis. Proficient with Intercom Plus Pharmacy Software, as well as MS Word, Excel, Power Point and internet research. Works productively on a team and as an individual without supervision. Proven ability to lead and organize activities while representing the company with confidence and professionalism. Seeking full-time employment with a stable company where I can complete my career as a pharmacy technician comfortably. AREAS OF EXPERTISE

Pharmacy Technician

• Maintain patient confidentiality according to HIPPA guidelines; Establish and maintain patient profiles and current refill request through automatic system

• Monitor recall drug list online and make sure they are claimed daily

• Maintain excess inventory daily in pharmacy

• Resolve third-party chargebacks/audits and resolve third party rejects

• Locate items for customers and/or refer them to pharmacist for consultation

• Maintain proper storage and security conditions for drugs; able to maintain proper drug rotation

• Transport lock carts to proper locations

• Train and monitor daily activities of new employees

• Prepare work schedule when asked

• Ship and receive medication to vendors while verifying quantities against invoices; record and resolve shortages with vendors

• Manage (oversee) workflow

• Fax, answer multi-line phones, maintain printer/copier

• Accurately enter, fill and file prescriptions

• Able to “gown up” properly


Senior Pharmacy Technician, Walgreens-Houston, Texas 03/2008-02-Current Pharmacy Technician Externship, Walgreens-Houston, Texas 11/2007-03/2008 EDUCATION AND CERTIFICATIONS

Pharmacy Technician Registration, Texas State Board of Pharmacy-Austin, Texas Pharmacy Technician Certification, Pharmacy Technician Certification Board-Washington, DC

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