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Manager Project

Camden, South Carolina, 29020, United States
April 24, 2019

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Raymond G. Garcia

**** **** ****** **, ******, SC 29020 803-***-****

IT Project Manager

Strategic Planning and Assessment - Infrastructure Design

I am a highly motivated and successful IT professional seeking a challenging opportunity. I am retired United States Navy with over 20 years of experience supporting DoD, Government, Manufacturing, and Biotech/healthcare industries. Manage budgets in excess of $4.5M and staffs up to 96. Extensive experience in global strategic planning (ITIL best Practice), project management, Helpdesk, network management, telecommunications, network security, desktop, web technologies, vendor management, SOP’s, data center, SDLC, QA, DR, HIPPA, OSHA, FDA, FTA, cGMP, NIST-800, MASS 90, COBIT, SAS70, ISO 9001, and Sarbanes-Oxley.


Bachelor of Science in Information Technology from Bishop College

Managing Information Technology Projects Certificate, The George Washington University

Accreditation Network Infrastructure Qualification and System Validation Requirements (FDA and Sarbanes Oxley), Barnett International

MCSE certified


Operating Systems - Windows Active Directory, Server 2016/2012/2008/203/2000/NT, Windows 10/7/XP, VMware, UNIX, Citrix Metaframe, Sun Solaris 2.7, Red Hat Linux 7.1, various Mobile Devices

Application Software – Service Now, Splunk, Jira Project Management, Veeam, Varonis, SQL 7.0, Exchange 2010/2007/2003, EMC Networker, Backup Exec, Nimble, SolarWinds, Wireshark, Oracle 9.1, Trend Micro A/V, Symantec Endpoint Protection/Microsoft WSUS, MS SCOM, Microsoft IIS, Microsoft Office, Office 365, Visio, Cisco ACS, Unix services Send Mail, Mitel

Security - Cisco ASA, Palo Alto, CheckPoint Firewall, Juniper, SonicWALL, WatchGuard, IIS Real Secure IDS, Barracuda Spam Firewall

Networking - VPN, NAT, PAT, VoIP, LAN, WAN, TCP/IP, EIGRP, OSPF, HSRP, WINS, DHCP, DNS, DSL, T1, T3, ATM, Lease Lines, Frame Relay, SNMP

Hardware – EMC, HP, Nimble, Dell, SUN, ExaGrid, Cisco, F5, Avaya, Mitel, Quantum, Polycom, 3Com


VIVA-USA/Allstate/Charlotte, NC MARCH 2017 – December 2018

Contract/Perm - Network Project Manager

Responsible for North America infrastructure project management, which includes servers, LAN/WAN, VPN, application deployment, IT Integration, network security, and decommission/cleanup efforts. Collaborating with various business divisions to establish more effective applications and systems to deliver excellent customer service.

Lead Network Engineer / Technical Project Manager - Liaison with various IT Infrastructure groups regarding Network and Telecom projects with an emphasis to network security.

Project Manager/Technical Lead in the activation of 3 new External Call Center offices supporting over 45,000 calls monthly for roadside services to reduce wait time.

Redesigned MPLS links with external partners and resulted in cost savings of $34K a year.

Designed technical solutions to address security vulnerabilities with external access to Allstate PBX with the placement of an Avaya Gateway on the DMZ to mitigate risk.

Engage with product management and engineering leadership to define the overall goals, scope, work breakdown, drafting and publishing policies governing network security, stand operating procedures for areas surrounding networking and security process.

Assisting with infrastructure environments, network design, and planning and implementing LAN/WAN technology, VLAN’s, VPN’s, Palo Alto firewalls, and F5 VIP’s.

Ensure complete analysis and understanding of interdependencies, business risks, and mitigation that could be affected by the delivery of new products, services, processes and/or support technologies.

Act as the system analyst to identify all business and technical impacts to a system.

Modis/Confidential – Atlanta, GA January 2017 – March 2017

Contractor - Senior System Engineer (Relocated to Southeast US – took short-term role to get on my feet)

Engaged in, but not limited to the server migration from physical to virtual, upgrading from Windows Server 2003 to Server 2016, 2012 and 2008, bare-bone Windows 2016/2012 and CentOS 7 Server builds.

Managed and monitored the Cisco UCS B & C - Series blade servers using Cisco unified manager.

Deployed Windows 2012 Virtual machine from bare-bone and from a template using customization scripts.

Designed and planned the application migration from Windows 2003 to Windows 2012.

Applied Security and Operating System level patches on Windows 2008 R2, 2012 R2 using SCCM, and WSUS offline method.

Hands on experience operating Qualy’s scanner on Windows 2016, 2012R and 2008 servers to ensure all vulnerabilities were cleared or identified.

Extensively worked on troubleshooting operating system related issues with Windows 2016, 2012 R2 and 2008 servers and drafting and publishing policies and procedures.

Aided in adjusting processes with building Virtual from scripts that required adjustments and streamlining steps needed to move from pre-production to production.

Identified issues and corrective action with network routing and DNS, which resulted in system failures.

Performance tuning of VMware servers, Virtual sessions and management of server resources between Virtual Machines.

Test Analyst and the preparing (installation, setup & configuration) of testing scenario’s to help with customer problem resolution.

Montachusett Regional Transit Authority (MART), MA February 2013 – October 2016

IT Director

Managed the infrastructure of MART’s four offices with two data centers in Massachusetts, supporting 121 users 24/7. Responsible for the 132 Windows 2012/2008/2003 Servers, Windows Active Directory, SharePoint, Exchange 2010, Oracle, SQL, LAN/WAN, Cisco/Palo Alto Firewalls, VoIP, AirWatch, Network Security, Compliance, creation/supporting of policies and procedure, Desktop support, and purchasing to include software/hardware. Managed a $3.6M annual budget with a staff of 8.

Led successful migration of EarthLink voice and data to circuits to AT&T, which resulted in $150K cost savings annually.

Conducted analysis of the network infrastructure and implemented changes to improve network reliability from 75% to 98%.

Configured and deployed Cisco 3850’s stacks to support AT&T MPLS (voice/date) network using EIGRP, OSPF, QoS, CoS, and BGP.

Upgraded and replaced non-manageable switches with Cisco 3650’s.

Enhanced productivity by migrating from SonicWALL firewalls to ASA 5500, which supported Windows 10 VPN client. Additionally, configured DMZ’s supporting web servers, guest, and testing.

Implemented and deployed 3 VMware environments, 2 EMC and 1 Nimble SAN’s.

Deployed ExaGrid and leveraged Veeam for the backups of all VM environments.

Introduced best practices, IT policies, standards, and procedures for the governance of HPIAA, COBIT, NIST-800, and addressed FTA requirements.

Created an IT Roadmap for FY2017-2013 for the restructure and upgrade of MART’s infrastructure.

Collaborated with the management company, human resources, finance, call center, and other members of IT to develop a DR/BC response and capability procedure.

Developed relationships with external vendors for Collaborative Applications, implemented, trained users and provided Help Desk support.

Deployed EMC Networker to backup physical and virtual servers in two locations.

Robert Half/Windmill International, Inc., NH October 2012 – February 2013

Contractor - IT Manager

Managed the infrastructure of 18 Windows Servers, 3 offices, firewalls, PC’s, hardware/software, and supporting 52 users.

With the departure of all IT staff and with limited documentation, the process of analyzing the environment, resetting of passwords to all network devices was accomplished within 24 hours.

Resolved Active Directory Security and replication as users experienced authentication problems.

Reconfigured WINS and DNS to resolve name resolution issues to internal and external sites.

Resolved VPN access on the Cisco ASA 5510 in addition to creating and modifying the various NAT and server access rules from external.

Upgraded LAN with Cisco 10/100/1000 switches which alleviated network congestion and improved performance at layer 2.

Worked with various providers on support contracts to determine value to the company and re-negating SLA’s and presented the options to senior management.

The MENTOR Network, MA June 2007 – August 2012

IT Manager

Managed the infrastructure across 37 states with a user base of 7000+ with a 24/7 business requirement. Responsibilities included Windows Active Directory (500+ servers), supporting a Colo Office, Exchange 2003/2010, creating and maintaining and Infrastructure roadmap for each FY, Citrix, VMware, Network Security, F5 Load-Balancers, LAN/WAN, telephone phone system Managed a $2.8M annual budget with a staff of 11.

Reduced voice and data circuit cost 20% of merging services and carriers.

Deployed VMware ESX 5.0 with EMC VNXe 3000 to replace legacy physical servers and reduce cost of ownership, which resulted in 35% cost savings in two data centers.

Implemented Symantec PureDisk to centralized backups, which reduced IT operational cost by 30%, removed involvement by remote office staff, tapes, shipping, and improved data restores.

Redesigned the LAN’s and MPLS using EIGRP and OSPF to address performance issues. Implemented spanning tree and network access control.

Deployment of F5 Load-Balancer to ensure Website available.

Collaborated with executive and IT leadership to develop and commit resources, communicate across all states, produce standards, policies, and procedures.

Instituted previously nonexistent guidelines within the Windows Active Directory and Help Desk group, which improved internal process and enhanced productivity.

Administered Active Directory, Exchange 2003/2007, Server 2003, and 2008.

Established Security Processes and Procedures compliant with NIST-800, HIPPA and SOX.

PAREXEL International, MA Oct 1999 – June 2007

IT Manager/Technical Lead

Managed the strategic and operations of a global healthcare infrastructure which included the design, architecture and support of Networking (400 + devices), Windows Active Directory (1500 + servers), remote desktop, created/maintained the IT Roadmap for each FYI, External Email, Network Security (40 + firewalls) and external clients while supporting 24/7 environment located in 57 offices in 46 countries. Managed a $3.2M annual budget and a staff of 17.

Collaborated with business units to develop project budget estimates and presented formal specifications to over 40 clients with estimated revenue $3.4 million.

Designed and developed WAN failover using VPN technology saving the business $1.3 million.

Integrally involved in seamless infrastructure (Windows/Novell servers, workstations, LAN/WAN) build outs at various hospitals and offices globally to improve performance and user productivity.

Project manager on numerous initiatives involving, NOS, networking, security, and secure email with an emphasis on capitalization reducing implementation by estimated 50%.

IT representative regarding mergers/acquisitions of the infrastructure, organization, and technology, whereby mitigate loss of operational revenue of the company.

Instrumental in creating the necessary documentation to validate the infrastructure to meet FDA requirements, SAS70, HIPPA, and Sarbanes-Oxley compliance.

Reviewed business and functional requirements in conjunction with business partners; developed technical designs in support of multiple, concurrent projects.

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