Customer Service Manager

LMedical Secretary with **+ years of experience in a wide range of medical offices; with great communication and organizational skills with the ability to multitask, while maintaining the utmost confidentiality.

PROFESSIONAL EXPERIENCE

Ellwood City Hospital, Ellwood City, PA

April 2007 – Present

Medical Secretary for Orthopedic Surgeon, Radiology Department, Billing Department, and Vein & Pain Clinics

Answer incoming calls / Schedule appointments

Register and discharge patients

Prescription refills

Schedule tests, procedures and surgeries

Direct communication with physicians and other facilities to coordinated schedules

Verify insurance coverage for patients; as well as obtaining authorizations for various tests, procedures and surgeries

Maintain patient records

Filing and chart preparation

Investigate insurance claim denials

Maintain utmost discretion when dealing with patient privacy

Dollar General, New Castle PA

August 2013 – 2016

3rd Key Cashier

Customer Service

Responsible for financial transactions

Material handling

Mine Safety Appliances, Cranberry Township PA

April 2003 – March 2006

Trimmer/Trainer

Trimmed and inspected gas masks

Trained other employees

References:

Cindy Stambul, Manager of Dollar General 724-***-****

Cindy Trimble, Supervisor of Radiology at Ellwood City Hospital 724-***-****

Julie Irenio, Supervisor of House Keeping at Ellwood City Hospital 724-***-****

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