Technical Writer Analyst

Christopher Gahl

New York, NY ***** 347-***-****

*****@*********.*** www.linkedin.com/in/chrisgahl

Senior Business Analyst

Uniting Business and Technology Partners to Drive Projects Forward

Skilled problem solver adept at bringing together technical and non-technical teams to identify requirements, uncover deficiencies, and redesign infrastructure processes. Experienced Scrum Product Owner offering unique combination of technical and communication skills.

Professional Experience

CITIGROUP, New York, NY 2006 - Present

Senior Vice President / Business Analyst, Model Governance & Control

Managed business-critical risk technology and process improvement projects, reviewing Impact Analysis (IA) results and providing final approvals for release.

Performed SQL and Hyperion queries, analyzing key data quality metrics and responding to urgent data requests from trading desk.

Supervised and performed User Acceptance Testing (UAT), streamlining responses to audit and regulatory queries by building single web-based repository of test cases, results, and approvals.

Boosted productivity of project teams and promoted greater transparency through user-friendly SharePoint and JIRA / Confluence workflows and dashboards.

Liaised between IT and business, developing and implementing software solutions within SDLC framework.

Partnered with regulators at Federal Reserve Bank (FRB) and Office of the Comptroller of the Currency (OCC), resolving Matters Requiring Attention (MRAs) and co-hosting quarterly risk model performance reviews.

THOMSON FINANCIAL, New York, NY 2005

Senior Technical Writer, Trainer (Consultant)

Created user documentation for customer relationship management (CRM) system and other popular book of business billing and reporting tools, decreasing reliance on help desk.

Simplified user documentation for order management systems, reducing requests for manual intervention.

Identified gaps in training, creating engaging courseware for sales, support, billing, and contracts teams.

JPMORGAN CHASE PRIVATE BANK, New York, NY 2004 - 2005

Senior Business Analyst (Consultant)

Re-engineered disaster recovery procedures for critical private bank applications, limiting downtime in event of catastrophic data center failure.

Performed comprehensive IT infrastructure assessment, streamlining incident and change management through new procedures consistent with infrastructure library (ITIL) standards.

Christopher Gahl *****@*********.*** Page Two

Additional Relevant Experience

Other consulting clients include BEAR STEARNS, ZURICH BANK / CENTRE SOLUTIONS, DEUTSCHE BANK, and SPANLINK COMMUNICATIONS / AT&T

Education

Bachelor of Arts (BA), English and American Studies, Wesleyan University, Middletown, CT

Certifications

Professional Scrum Master (PSM), Scrum.org

Technical Skills

Adobe Acrobat Pro, Director, Dreamweaver, FrameMaker, Photoshop, RoboHELP / RoboHTML, Atlassian Confluence / JIRA, Balsamiq, HP Quality Center, HTML, IBM Rational ClearCase, OpenText Documentum, Oracle Hyperion, Mercury Test Director, Microsoft Excel, PowerPoint, SharePoint, Visio, Visual SourceSafe, Word, SAP, SQL, Windows, and UNIX.

Contact this candidate